Ottimo 7,4
sulla base di 762 recensioni

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Ottimo



da 762 recensioni
  • Condizione della struttura/pulizia 7,3
  • Servizi e attrezzature 7,2
  • Posizione 7,7
  • Comfort della stanza 7,5
  • Qualità dello staff 7,4
  • Rapporto qualità/prezzo 7,3
  • Cibo/pasti 7,2
Ordina in base

Rut - Indonesia
Viaggiatori d'affari
Superior
Soggiorno di 1 notte - agosto 2016
good
good location
Recensione del: 18 agosto 2016

Mohd - Malesia
Viaggiatori d'affari
Deluxe Doppia
Soggiorno di 1 notte - agosto 2016
Good
Good hotel with great location
Recensione del: 15 agosto 2016

MOHD - Malesia
Viaggiatori d'affari
Executive
Soggiorno di 5 notti - agosto 2016
Everything just fine and satisfied
Good and satisfied
Recensione del: 15 agosto 2016

Gary - Stati Uniti
In coppia
Superior Doppia
Soggiorno di 2 notti - agosto 2016
Review
Excellent
Recensione del: 09 agosto 2016

Debby - Indonesia
Viaggiatori d'affari
Soggiorno di 1 notte - luglio 2016
Feel good
Nice hotel, very recommended..
Recensione del: 29 luglio 2016

Daeyoung - Corea del Sud
Viaggiatori d'affari
Soggiorno di 1 notte - luglio 2016
dissatisfaction
disappoint
Recensione del: 29 luglio 2016

John - Singapore
Viaggiatori d'affari
Soggiorno di 2 notti - luglio 2016
decent
decent place and value for money
Recensione del: 28 luglio 2016

Yoel - Indonesia
In famiglia (con figli grandi)
Soggiorno di 2 notti - luglio 2016
STAFF WERE OBNOXIOUS AND ARROGANT
I booked on a three-bedroom suite residence which is very spacious. The check in was smooth sailing. Once i found that there was only 4 bath towels (when there were 6 of us) i made a call to Housekeeping and requested 2 more to be sent to our room. The atendant who answered our call,said that it would be sent to our room with rude and harsh tone of voice (implying that she was not in the mood for the job). i was rather taken aback with her attitude. Breakfast offering were such a low standard. It's best to just have toast and egg. The rest were just for display. The F&B staff were rude! No greetings whatsoever, no coffee and tea oferred. I had to take my own cup and pouring coffee/tea myself. (The staff was beside me and said nothing or offered any help at all) I told her that the oatmeal porridge was somewhat spoilt and turned sour, she literally just kept quiet and arrogantly walk away without appoligizing and (trying to) rectifying the problem! After that incident, She cleared my soiled plates without even saying anything (giving that "i dont give a damn" look on her face) Bottom line -- (most of) The staff in Somerset Residence Surabaya are the cancer of this establishment. Moreover, in the hotel industry which is growing rapidly, this hotel will be left behind by newer hotels with great products and services. Especially when this hotel is already old and outdated!
Recensione del: 26 luglio 2016

Erwin - Indonesia
Viaggiatori d'affari
Soggiorno di 1 notte - luglio 2016
Business trip
Nice hotel that combined with the good price from agoda..
Recensione del: 22 luglio 2016

Andre - Indonesia
Viaggiatori d'affari
Superior
Soggiorno di 4 notti - luglio 2016
aircond is not working
I arrange our customer to stay here, check in 15 July 2016 and check out 19 July 2016, during that stay overall that our cstmr is very convenience and comfort. But terrible thing happened on 18 July or early morning 19 July 2016, that the aircond was not working, and in the morning when I picked him up, he did complained to me than I also asked to the receptionist about this terrible thing, she said that the aircond was not working for the whole building, and the only solution for this condition is move the guests to the serviced apartment only for the guests which is still stay at the hotel and nothing that this hotel could do for my customer This is very dissapointed and not good
Recensione del: 20 luglio 2016


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