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Recensioni recenti dei clienti (175)

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da 175 recensioni
Condizione dell'hotel/pulizia
Comfort della stanza
Qualità dello staff

7,7 Sandy F.
Hong Kong
06 febbraio 2015
Graceful Service
Graceful service and warm and efficient service

8 Lu H.
02 marzo 2015
Very nice Stay, will definitely go back again
Staff, Room, location
Very good stay, will definitely go back

9,7 terry L.
28 gennaio 2015
Happy Canadian
Staff are the best the level of service is unbeaten

7,7 annastasia H.
25 gennaio 2015
Very comfortable hotel with good service
Good service, great location, good facilities

8,3 Simon H.
United Kingdom
21 febbraio 2015
A fine 4.5 star now being refurbished
Staff, location, old school ambience
This is an old institution for travellers to Tokyo and for local business people. It was once the most up market hotel but by international standards it is tired and out moded. The whisky bar upstairs is a relic of 70s kitch and the downstairs bar is a more of a mover and shakers bar with cognac by the bottle up to 300,000 Yen. The coffee is undrinkable at breakfast but the staff are quite excellent with more per guest that most properties you will have stayed at. Fortunately, the hotel is being upgraded and will doubtless retain some of the old charm. The one practice that is inexcusable for a hotel of this standard is the habit of charging an extra day for guest who arrive earlier that the appointed check in time. My colleague was obliged to wait until 4pm even though the rooms was clearly available as they offered it to her for a full day's additional charge - quite outrageous after a long flight from London and a significant booking from our party.

7,3 Max L.
03 febbraio 2015
Great Hotel, though a little dated
Lobby, Staff, Location
I hear the Hotel Okura is getting ready for a full renovation as Tokyo prepares for the Olympics in 2020. I am sure with a little revamp this Hotel will once again claim its positions as one of the nicest hotels in Tokyo.

8,3 Chien L.
08 dicembre 2014
Lovely stay!
Friendly staff, great location and efficient service!

9 Robert B.
United Kingdom
19 novembre 2014
Wonderful stay
We enjoyed the quiet location and the pretty streets. Staff were lovely and the rooms enormous!
A good stay, with excellent staff and amazing rooms but very disappointed that we were charged extra for the daily access to swimming pool and gym facilities.

9 David S.
United States of America
27 ottobre 2014
expections satisfied
staff, prices, comfort.
i didn't expect much so i was blown away by how great the experience was. The only things i would change is 1. A little bit more light in the hallways and lobby. 2. A few of the pillows smelled bad, like body odor. 3. I did not like the taste of the toothpaste.

8 Phillip C.
United States of America
06 ottobre 2014
Good service, old hotel
Service is good, reasonably well located, and beautiful lobby.
The hotel dates from the 1960's or '70's, with a distinctive and beautiful lobby. It will be renovated (torn down?) soon. The rooms are well maintained but rather old even after a renovation at some point in the past. With so many newer choices in Tokyo, this is not a property I would have normally selected. The service, like everywhere in Japan, is excellent and the dining is good. All in all, it's a four-star experience.