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Karin B.
Gruppi
Italy,
31 ottobre 2009
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Esperienza ben lontana da quella preventivata e auspicata al momento della prenotazione. La camera seaview ,da noi prenotata, era identica ad una camera standard. Il mare si vede solo col binocolo! Non perdete nè tempo nè denaro. Capitolo spiaggia. Non dista molto dall'albergo ma quel pò di strada lo potete ricoprire con un servizio ,l'unico, gratuito di tuk tuk. Inoltre l'albergo non dispone di alcuna struttura sulla spiaggia: nè un bar nè tantomeno dei lettini (che dovrete pagare giornalmente al costo di 4 Euro).
L'aspetto più insoddisfacente è in assoluto il servizio: il personale non ha la minima idea di cosa significhi assistenza al cliente. Qualsiasi nostra richiesta non è mai stata assecondata.
La lamentela relativa all'inesistenza della vista sul mare è stata risolta con lo spostamento in una camera identica alla precedente. Oltre a ciò la responsabile reception ha tenuto a precisare che l'albergo non possiede stanze con vista sul mare (bisognerebbe chiedersi a questo punto il perchè si dia la possibilità di prenotarle)!
Colazione accettabile ma lontana dagli standard di un 4 stelle; stanze maleodoranti, tv con 4 canali disponibili, servizio in camera carissimo..insomma esperienza sconsigliata. Potete trovare di meglio!
Sugg. su attrazioni:
Consigliamo servizio lavanderia, internet, tour operator ( a prezzi molto convenienti rispetto a quelli dell'albergo e di altre agenzie in loco)e rent motorbikes proprio sulla strada principale di fronte al casotto dei tuk tuk. La ragazza che lo gestisce è molto disponibile e simpatica.
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Adarsh B.
Coppie
India,
4 giugno 2013
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Needs to improve on lot of fronts
Spa and massage, clean pool and travel desk
6,3
I was at the horizon karon beach resort and spa along with my wife for 3 days.
First the good:
It's a really clean hotel and the staff were very courteous. The rooms were spacious and had a really big bathroom. They have 2 restaurants on the premises one which is Indian and the other continental which were both decent.
Now the bad:
1. We had booked a pool facing room, the hotel staff upgraded us to a bigger room because the pool was under maintenance. Since the hotel has another pool, they should have technically accommodated us in another pool facing room.
2. The whole purpose of booking this hotel was the availability of Indian food as they have a dedicated Indian restaurant. On reaching the premises we found out that the restaurant was open only for dinner and was also closed on saturdays. This should have been put up on the booking site and also on their website.
3. Couple of the staff are not very proficient in English. So much so, that when I asked for a glass of hot water to drink I was told that the same was not included in the breakfast buffet 'menu' and it would be 'charged extra'.
4. The hotel is not a 'beach property'. The name is misleading. No doubts that the beach is really close and it's a wonderful thing. It would be appreciated if this is made amply clear on their website and in other booking websites too.
But kudo's to the travel and tour desk lady (sorry I didn't get her name) she was really very patient and helpful in answering all our questions and helping us book a wonderful tour. Also if you are an Indian do not fear as 'karan' is there to help you out. Amazing chap and thanks karan.
Overall the location of the hotel is such that it's close to the pristine sandy beach of karon and it's close to a couple of sea food restaurants and shopping areas in karon.
There are couple of pressing issues and some thorns that the hotel needs to work on, but all said and done it's a nice place.
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Rohzan A.
Famiglie con figli piccoli
Malaysia,
2 giugno 2013
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a nightmare, just stay for 2 hours
5,3
As i mentioned above, I just stay at this hotel for 2 hours only. After travelling around the globe for more than 20+ years and visited Phuket alone for 6 times...this hotel was my worst experience. The problem started with my request for an easy wifi access. Its stated that i've to call 1 to get the access and when i called, they said i've to go down at the counter to pay and sign. During the registration they have requested for THB 5k and yet i've to walk down again to the counter ( no lift ) just to pay the 500 for the wifi access...whereas hotel normally can link up their payment system like fidelio to deduct from the security deposit...arent they? And to make things worst the front desk manager even argued with me as their customer with high tone of voice...what a nightmare...even i stay at Aspere hotel (3*) in patong last 2 mth the wifi access is very convenient and easy as well. So finally i moved in to holiday inn express patong with free wifi access and excellent service...
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Sanjeev S.
Coppie
India,
1 giugno 2013
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Not great stay but Emmy hotel staff tried her best
Emmy hotel staff was the best part she tried her best to make my stay comfortable
4,7
Not good experience , not good value for money ,
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Kristen S.
Coppie
United States of America,
1 giugno 2013
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Great Resort!
Loved the room, food, & service
10
My husband and I had a wonderful time at this resort! We were there celebrating our 5 year anniversary & had an incredible stay. The staff decorated our room with lots of rose petals with a nice fruit basket and card that wished us a Happy Anniversary. The staff was very attentive, spoke good English, and provided 5 star quality service. We loved our room and received a complimentary upgrade as well as late check out. Part of the package we bought through Agoda included breakfast and dinner. We weren't really sure what to expect but let me just say WOW. The breakfast and dinner were delicious. There were both set up as buffets and had plenty of options. The dinner had a different themes each night (BBQ, International, Chinese..ETC) and always included lots of seafood options. We also loved the pool and the free transportation to the beach and Patong. I highly recommend this resort to anyone looking for a luxury getaway for a very reasonable price!
Taxi information: When leaving the airport or going back to the airport, visit the attraction stand and ask for the Van Joy. It only cost 200 baht per person instead of 1000 baht from the other taxis. This is a van that only locals know how and they keep it a secret because taxis are huge money makers for everyone. We took it and enjoyed saving the money.
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Christiaan H.
Viaggiatori singoli
Netherlands,
30 maggio 2013
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It was ok.. very affordable
pool was nice, room was clean
5
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Patrick B.
Viaggiatori singoli
Canada,
28 maggio 2013
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Tired hotel resting on their laurels
Central location and nice gardens
4,7
The hotel was generally fine but you can tell it's had better days. They were undergoing a repaint and renovation of a wing, maybe why it was so cheap but the service was bad, in fact the restaurant couldn't serve me the Asian breakfast so I went back to my room and got croissants and then finally my Congee :)
Nothing special
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Frances A.
Gruppi
Philippines,
27 maggio 2013
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Great
friendly staff, good food, comfort
8
there is no free wifi even in the lobby and some insects, but that's the only downside, value for money specially we have the free dinner, it was not even a crappy dinner. I will definitely be back to this hotel. Cheers to the friendly staff.
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Victor C.
Famiglie con figli grandi
Malaysia,
21 maggio 2013
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Good.
Attentive Staff, Well mannered. Decent breakfast and dinner buffet spread.
8
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Seung K.
Coppie
United States of America,
21 maggio 2013
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awesome! nice place for a romantic getaway!!
location, cleanliness, quiet
9,7
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