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Dorsett Kuala Lumpur
Dorsett Kuala Lumpur
Dorsett Kuala Lumpur
Dorsett Kuala Lumpur
Dorsett Kuala Lumpur
Dorsett Kuala Lumpur
Dorsett Kuala Lumpur

Removed from saved list

8

Excellent

21,330 reviews

21,330 reviews

Housekeeping520
Breakfast228
Shops111
See map

8.7

Excellent

Location rating score

Excellent location - Inside city center
Popular neighborhood
Exceptional for walking
Walkable places
Spa Village

50 m

Cooking Classes at Kings Kitchen Klub

130 m

Bangkok Jazz

160 m

Ayurvedium

180 m

Starhill Gallery

190 m

Popular landmarks
Pavilion Kuala Lumpur

290 m

Jalan Alor

690 m

KLCC - Bukit Bintang Pedestrian Walkway

750 m

Aquaria KLCC

760 m

KLCC Park

930 m

Closest landmarks
Ting Skin & Laser Centre

200 m

Jim Thompson Silk

210 m

House of Suzie Wong

210 m

Chulan Square

210 m

Chulan Tower

220 m

Dorsett Kuala Lumpur

172, Jalan Imbi,, Bukit Bintang, Kuala Lumpur, Malaysia, 55100 - See map

Make your best journey to Kuala Lumpur with the promised standard of Clean and Safe, and enjoy free Wi-Fi in all rooms. Strategically situated in Bukit Bintang, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous Petronas Twin Towers. Rated with 5 stars, this high-quality property provides guests with access to restaurant, fitness center and outdoor pool on-site.

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Highlights

Located in heart of Kuala Lumpur

Check-in [24-hour]

Airport transfer

Excellent breakfast

Excellent view

Clean and Safe

Unparalleled Level of Hygiene and Safety for Hotels

Hygiene Plus
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Sterilizing equipment
Health and Medical
First aid kit
Important announcement -- "Due to the Coronavirus (COVID-19) circumstances, the property is implementing additional measures to protect the safety of guests and staff. Some services and amenities may be limited or unavailable. Please contact the property for more information."

Facilities

Front desk [24-hour]

Airport transfer

Valet parking

Free Wi-Fi in all rooms!

Fitness center

Swimming pool [outdoor]

Luggage storage

Contactless check-in/out

This property is in high demand!

7 travelers have booked today.

Value for money8.1
Distance to city center0.1 Km
Location rating8.7
Nearest airportSultan Abdul Aziz Shah Airport (SZB)
Distance to airport18.2 km

Rooms available at Dorsett Kuala Lumpur

Very good
Room comfort & quality

7.9

Dorsett Residences 2-Bedroom Premier Suite with 1 Queen Bed and 2 Single Beds
...
  • Room size: 94 m²/1012 ft²
  • City view
  • 1 queen bed & 2 single beds
Enter dates to see prices
Dorsett Residences 2-Bedroom Premier Suite with 1 Queen Bed and 1 Single Bed
...
  • Room size: 94 m²/1012 ft²
  • City view
  • 1 queen bed & 1 single bed
Enter dates to see prices
Dorsett Residences 2-Bedroom Suite with 2 Queen Beds
...
  • Room size: 74 m²/797 ft²
  • City view
  • 1 queen bed & 1 queen bed
Enter dates to see prices
Dorsett Residences 2-Bedroom Suite with 1 Queen Bed and 2 Single Beds
...
  • Room size: 74 m²/797 ft²
  • City view
  • 2 single beds and 1 queen b...
Enter dates to see prices
Executive Suite
...
  • Room size: 60 m²/646 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Dorsett Room
...
  • Room size: 30 m²/323 ft²
  • Street view
  • 2 single beds or 1 king bed
Enter dates to see prices
Dorsett Residence Queen Studio
...
  • Room size: 61 m²/657 ft²
  • City view
  • 1 queen bed
Enter dates to see prices
Dorsett Suite
...
  • Room size: 45 m²/484 ft²
  • Outdoor view
  • 1 king bed
Enter dates to see prices
Deluxe Premier
...
  • Room size: 38 m²/409 ft²
  • City view
  • 1 king bed or 2 single beds
Enter dates to see prices
Family Room
...
  • Room size: 30 m²/323 ft²
  • Street view
  • 1 single bed and 1 king bed...
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Dorsett Kuala Lumpur?

Check-in is from 03:00 PM, and check-out is until 11:00 AM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Dorsett Kuala Lumpur?

Dorsett Kuala Lumpur is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 220 MYR. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. Parking is available for a fee of 30 MYR per day. You can drive in and park yourself, or use valet service offered at the hotel. If you're looking for an easy way to get around Kuala Lumpur with private transportation, the hotel can arrange taxi service.

Is breakfast offered at Dorsett Kuala Lumpur?

Start your mornings right, with the continental and buffet breakfast options offered at Dorsett Kuala Lumpur. Adults can enjoy breakfast offered with an additional charge of 43 MYR if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Dorsett Kuala Lumpur?

Dorsett Kuala Lumpur features an on-site restaurant for your dining convenience. International cuisine is available for guests. Dishes are served in a la carte and buffet during opening hours. To meet any special dietary requirements, halal diet is prepared with the utmost care and attention.

Can special events be hosted at Dorsett Kuala Lumpur?

Large events and gatherings such as weddings and private events can be hosted at Dorsett Kuala Lumpur. Audio-visual equipment service is offered to help your event go smoothly.

Can business events be hosted at Dorsett Kuala Lumpur?

On-site venues and convenient event services make Dorsett Kuala Lumpur an ideal choice for hosting meetings. The 4 venues can accommodate up to 200 people. Projector or LED display is available to help your business event or meeting a successful one.

What is the smoking policy at Dorsett Kuala Lumpur?

Dorsett Kuala Lumpur does not permit smoking in any of its rooms, but allows smoking in designated areas.

What is the closest train, metro, or bus station to Dorsett Kuala Lumpur?

The closest train, metro, or bus station to Dorsett Kuala Lumpur is SBK15 Muzium Negara, 250 m away.

What restaurants are nearby Dorsett Kuala Lumpur?

Restaurants including Gonbei, Pool Bar at The Ritz-Carlton and Li Yen are popular in Dorsett Kuala Lumpur’s neighborhood which is known as Bukit Bintang.

What popular shopping places are close to Dorsett Kuala Lumpur?

Shopping options in Dorsett Kuala Lumpur’s Bukit Bintang neighborhood include Pavilion Kuala Lumpur, Berjaya Times Square and Sungei Wang Plaza.

What are popular attractions near Dorsett Kuala Lumpur?

Guests at Dorsett Kuala Lumpur can easily visit Berjaya Time Square Theme Park, Bintang Walk and Museum of Illusions located in the Bukit Bintang area.

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See map

Explore the neighborhood

What people love about Dorsett Kuala Lumpur

  • 8.4

    Excellent
    Location

    "I have booked a 2 bedroom apartment, perfect location, reasonable priced."

    ALLISON

    |

    September 15, 2022

  • 10

    Exceptional

    "Overall is Good."

    Mohd

    |

    September 13, 2022

  • 7.6

    Very good

    "Was surprised very well maintained."

    Heng

    |

    September 13, 2022

Property ranking|Compared to 7,094 Kuala Lumpur properties
See all rankings
Room comfort score
7.9/10
Location score
8.7/10
Room size
60 sqm.
Couples review score
8.2/10
Better than
98
%
of Kuala Lumpur properties
Better than
95
%
of Kuala Lumpur properties
Bigger than
95
%
of Kuala Lumpur properties
Better than
94
%
of Kuala Lumpur properties
Overall rating:

8

Excellent
21,330 reviews
Cleanliness
8.1
Facilities
7.6
Location
8.7
Read all reviews >
What travelers say they love:
Good for family travelling together
Mah from Malaysia
Family with older children
More about Dorsett Kuala Lumpur

More about Dorsett Kuala Lumpur

Dorsett Kuala Lumpur

See the best of Kuala Lumpur with a stay at Dorsett Kuala Lumpur, which puts you right in the city center amidst the many sights and landmarks. With its convenient location, you can easily access to the city's must-see destinations. Dorsett Kuala Lumpur is located just 7.6 km from Terminal Bersepadu Selatan, providing your days with easy city access and great exploration options.
The range of services provided by Dorsett Kuala Lumpur ensures all travelers get the most out of their stay. Post your pictures and answer your emails whenever you want, with the hotel's free Wi-Fi internet access. Pre-plan your rides to and from the airport with the hotel's easy to book transportation services. The hotel provides taxi services to help you find what you want in Kuala Lumpur.
Parking is always available, provided by the hotel for their driving guests. While lodging at this wonderful hotel, the helpful staff at the front desk can assist you with multiple services that include concierge service, luggage storage and safety deposit boxes. The hotel's on-site dry cleaning service and laundry service help you keep your favorite travel outfits clean so you can pack less. In-room conveniences include room service and daily housekeeping, so you can relax and enjoy your stay.
The hotel is entirely non-smoking, ensuring a clean air environment. Smoking is restricted to the designated smoking areas.
Guestrooms at Dorsett Kuala Lumpur are fitted with all the amenities travelers need. The hotel provides blackout curtains and air conditioning in some rooms for the benefit of guests. The multiple room layout options at Dorsett Kuala Lumpur include rooms with separate living room and balcony or terrace. Some selected rooms have television and cable TV to keep guests entertained.
The hotel also provides guests with a refrigerator, bottled water, a coffee or tea maker, instant coffee, instant tea and mini bar in some rooms. Knowing that bathroom amenities play an important role in increasing guests' satisfaction, the hotel provides a hair dryer, toiletries, bathrobes and towels in some select rooms.


Dining and things to do

Start your vacation days in the best possible way. Begin every morning of your stay with an in-house breakfast. Wake up bright and energetic in the mornings with a cup of good coffee offered at the cafe right at the hotel. Never let hunger affect your travel plans! Restaurants on-site provide convenient and tasty dining options. If you're picky about eating, don't worry! Dorsett Kuala Lumpur has a selection of cuisine types including halal options.
Have fun at night with your travel companions right at the hotel's bar.
Dorsett Kuala Lumpur promises you a fun-packed holiday with a variety of activities and facilities. The hotel's on-site pool invites you every day for a cooling dip or a few refreshing laps. For those who hate to miss a workout, a trip to the hotel's fitness facility will keep you fresh and healthy. Have some relaxing fun with family and friends at the shared lounge and TV area.


Around the property

There are many attractions to discover within close proximity to Dorsett Kuala Lumpur. Pose in front of Menara Kuala Lumpur located 1.4 km away, and you can always show your friends the time you went to Kuala Lumpur.


Reasons to stay here

This hotel's food and dining score higher than 99% of accommodations in the city.
This hotel scores higher than 94% of accommodations in the city for its location.
Room comfort is said to be outstanding here, scoring higher than 98% of accommodations in the city.

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Amenities and facilities
Very good
Facilities

7.6

Most talked about facilities

Breakfast

677 mentions

Housekeeping

543 mentions

Internet

145 mentions

Swimming Pool

115 mentions

Languages spoken

  • English
  • Chinese [Mandarin]
  • Malay

Accessibility

  • Wheelchair accessible

Internet access

  • Free Wi-Fi in all rooms!
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Fitness center
  • Swimming pool [outdoor]
  • Tours

Cleanliness and safety

  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast in room
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Face coverings on staff
  • First aid kit
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Rooms sanitized between stays
  • Safe dining setup
  • Staff trained in safety protocol
  • Sterilizing equipment
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Bar
  • Coffee shop
  • Kitchen
  • Restaurant [halal]
  • Restaurants
  • Room service

Services and conveniences

  • Air conditioning in public area
  • Concierge
  • Contactless check-in/out
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Food delivery
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Smoke-free property
  • Smoking area

For the kids

  • Family room
  • Swimming pool [kids]

Access

  • CCTV in common areas
  • CCTV outside property
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms

Getting around

  • Airport transfer
  • Car park [charges apply]
  • Taxi service
  • Valet parking

Available in all rooms

  • Accessible by elevator
  • Air conditioning
  • Closet
  • Coffee/tea maker
  • Complimentary tea
  • Desk
  • Fitness club privileges
  • Free bottled water
  • Free instant coffee
  • Hair dryer
  • In-room safe box
  • Internet access – wireless
  • Ironing facilities
  • Microwave
  • Non-smoking
  • Private bathroom
  • Refrigerator
  • Safety/security feature
  • Satellite/cable channels
  • Shower
  • Slippers
  • Smoke detector
  • Telephone
  • Toiletries
  • Towels
  • Trash cans
  • Wake-up service
  • Walk-in shower
  • Wi-Fi [free]
  • Window
Food and dining
Breakfast options
  • Continental
Restaurants on site

Checkers Café

  • No additional information available

Windows Lounge

  • No additional information available
Location
172, Jalan Imbi,, Bukit Bintang, Kuala Lumpur, Malaysia, 55100
Excellent
Location

8.7

Airports

  • Sultan Abdul Aziz Shah Airport (SZB)
    18.2 km 39 min drive
  • Kuala Lumpur International Airport (KUL)
    45.1 km 54 min drive

Public transportation

  • SBK15 Muzium Negara
    250 m
  • Bukit Bintang Monorail Station
    470 m 9 min walk

Hospital or clinic

  • Ting Skin & Laser Centre
    200 m

Shopping

  • Pavilion Kuala Lumpur
    290 m

Convenience store

  • 7 Eleven
    220 m 2 min drive

Cash withdrawal

  • ATM
    80 m 3 min walk
What's nearby

Popular landmarks

  • Pavilion Kuala Lumpur
    290 m
  • Jalan Alor
    690 m
  • KLCC - Bukit Bintang Pedestrian Walkway
    750 m
  • Aquaria KLCC
    760 m
  • KLCC Park
    930 m
  • Petronas Twin Towers
    1.2 km
  • Menara Kuala Lumpur
    1.4 km
  • Chinatown - Kuala Lumpur
    2.1 km
  • Central Market
    2.2 km
  • KL Bird Park
    3.1 km

Nearby landmarks

  • Spa Village
    50 m
  • Cooking Classes at Kings Kitchen Klub
    130 m
  • Bangkok Jazz
    160 m
  • Ayurvedium
    180 m
  • Starhill Gallery
    190 m
  • Tiffin Bay/Tiff's Jazz Lounge
    190 m
  • Starhill Spa
    190 m
  • Spa Indrani
    190 m
  • Escentials
    200 m
  • Bukit Bintang (Star Hill)
    200 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-3 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 4-11 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 12 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • Children age 4 – 12 stay for free using existing bedding. However, breakfast will be charged additional. Kindly contact the hotel for more information.
  • Self-Parking charges: MYR 10 per entry. Valet Parking charges: MYR 30 per entry.
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from15:00
  • Check-out until11:00

Getting around

  • Airport transfer fee220 MYR
  • Distance from city center0.1 Km
  • Travel time to airport (minutes)50

Extras

  • Breakfast charge (unless included in room price)43 MYR

The property

  • Non-smoking rooms/floorsYes
  • Number of bars/lounges1
  • Number of floors29
  • Number of restaurants1
  • Number of rooms 322
  • Room voltage220
  • Year property opened1997
  • Most recent renovation2017

Parking

  • Daily parking fee30 MYR
Property announcements

Due to the Coronavirus (COVID-19) circumstances, the property is implementing additional measures to protect the safety of guests and staff. Some services and amenities may be limited or unavailable. Please contact the property for more information.

Considering the Coronavirus (COVID-19) circumstances, we request that you check travel restrictions and relevant travel advisories before booking and traveling.

As part of the Coronavirus (COVID-19) restrictions, the property may request additional documentation from guests to validate identification, travel itinerary, and other relevant information. Please contact the property for more details.

Reviews of Dorsett Kuala Lumpur from real guests

Provided by verified guests of Agoda
8.0
/
10
Cleanliness8.1
Facilities7.6
Location8.7
Room comfort and quality7.9
Service8.0
Value for money8.1
High score for Kuala Lumpur
Rating
9+ Exceptional (2,120)
8-9 Excellent (1,550)
7-8 Very Good (2,269)
6-7 Good (911)
<6 Below Expectation (1,231)
Time of the year
Mar - May (2,052)
Jun - Aug (1,653)
Sep - Nov (2,064)
Dec - Feb (2,312)
All guests (14,713)
All room types
All languages

Show reviews that mention 

Showing 8,081 verified guest comments
12345
10.0
Exceptional
Suwarni from Malaysia
Couple
Dorsett Room
Stayed 2 nights in August 2021

Nice post vac retreat”

I booked the hotel but got upgraded to the residences..wuhuuuu. The unit was okay, not to small not to big. The rooms was spacious enuff for me n my sister. And because it was my stay after getting my 2nd dose vac, the stay was very pleasent. Managed to have a good rest after the jab. The down part? Hope they put hand wash in the unit and change the breakfast menu. Stayed for 2 nights and had the same breakfast for both mornings. And there is no cutleries (not even thr plastic ones) to use when eating my nasi lemak. My sis got her fork n knife for her western bfast but not me, luckily i brought my own. Other than that, it was a very pleasent stay, friendly staff, clean room n unit. Love it!

Reviewed August 23, 2021

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Dear Guest, Greetings from Dorsett Kuala Lumpur. Thank you for taking the time to share your feedback with us. Through your feedback we are able to continually improve our product and service offerings, as we strive to exceed our guest’s expectations. We have noted of your feedback on the hand wash, and menu offerings for improvement. We truly value your comments and very much hope to welcome you back for an even more enjoyable stay with Dorsett Kuala Lumpur in near future. Best regards, The Management

Responded August 25, 2021
Dorsett Kuala Lumpur
10.0
Exceptional
Shuxian from Singapore
Couple
Deluxe Premier
Stayed 2 nights in May 2019

Excellent stay with wonderful service ”

This was a bday trip for my husband and we had a pleasant surprise when they upgraded us to the suite. Love the room and it was spacious, clean and comfortable. Almost all of the staff were friendly and had a smile on their face whenever they see you. Only exception was Vivian at the reception whom I felt was slightly snobbish w/o a smile and when I wanted to confirm some stuff with her, she couldn't even be bothered to reply me and just printed out my invoice. Nevertheless, it was a good stay and we would definitely stay here again. Thank you Dorsett Hotel for the experience and memories!!

Reviewed May 14, 2019

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Dear Shuxian, Greetings from Dorsett Kuala Lumpur. Thank you for staying with us, and for sharing your feedback. We are glad that you have received great hospitality from my team, and you have enjoyed your recent stay with us. We take your feedback on board with regards to my team member mentioned, and have shared this feedback with the Front Office Manager for further improvement. Kindly let us know if there is anything we can do further. Thank you once again for your feedback and kind understanding. We look forward to welcoming you back soon. Thank you. Best regards, Victor Hiew Director of Operations

Responded May 15, 2019
Dorsett Kuala Lumpur
10.0
Exceptional
Yansary from Singapore
Family with young children
Dorsett Residences 2-Bedroom Premier Suite with 1 Queen Bed and 2 Single Beds
Stayed 2 nights in October 2019

5 star customer service and great location”

I stayed in Dorsett Residences in the 2 bedroom premium suite for 2 nights. I chose the premium over the standard due to size difference and i thought it might be more tastefully decorated. You will love Dorsett Jalan Imbi! I am travelling with kids and i needed a facility that has at least 2 bedroom, provide breakfast and allows me to enjoy hotel facilities such as spa, cafe, room service and everything else. I want to still soak in the hotel vibe where its not too quiet. I had used the service of valet parking --RM20 per day. Check in was a breeze with RM100 deposit in which RM80 was refundable. I must commend the excellent customer service especially by Mas who explained my booking in detail and was so polite and welcoming. We had used the service of the bell boy for our luggage etc and there were right at the doorstep the moment we reached the apartment. Dorsett is a gem in the golden triangle! A short walk to Pavillion...u can even find a nice Mamak Nasi kandar stall within walkin

Reviewed October 15, 2019

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Dear Guest, Thank you for sharing your feedback. We are delighted to learn that you have enjoyed your overall stay with us, and you are pleased with the hospitality extended by the team. Thank you for your compliments on the hotel location, our breakfast offerings, as well as the assistance extended by the team during your recent stay with us. Kindly let us know if there is anything we can do. Thank you once again for your feedback, and we look forward to welcoming you back soon. Best regards, Victor Hiew Director of Operations

Responded October 29, 2019
Dorsett Kuala Lumpur
10.0
Exceptional
Saif from Oman
Family with young children
Dorsett Residences 2-Bedroom Premier Suite with 1 Queen Bed and 1 Single Bed
Stayed 5 nights in July 2019

Excellent run hotel, clean, with all facilities. Staff wonderful, near all amenities ”

Very happy to stay in this well managed hotel. Manager Mike and rest of the staff were wonderful and helpful. We managed to get connecting room which was useful for family with younger children. The bf buffet is great and another hall was open to cater for the residents. Hotel is well maintained and nearby shopping malls esp pavilion and time square with variety of Restuarants available in nearby streets. Definitely coming back to Dorset KL in a couple of days. Great experience

Reviewed July 08, 2019

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Dear Saif, Greetings from Dorsett Kuala Lumpur. Thank you for taking the time to share wit us feedback. We are glad to learn that you have enjoyed your stay with us. Thank you for your warm words of compliments to Mike. We are glad that you are pleased with the buffet breakfast, as well as the location of the hotel. We look forward to welcoming you back soon. Thank you. Best regards, Victor Hiew Director of Operations

Responded July 10, 2019
Dorsett Kuala Lumpur
10.0
Exceptional
Norliza from Singapore
Family with teens
Dorsett Residences 2-Bedroom Premier Suite with 1 Queen Bed and 2 Single Beds
Stayed 2 nights in April 2019

Best of the best”

Staff already took our bag and passed our bagtag so we could proceed wt check in. Check in was smooth. Less than 10mins and already made my way to room. Staff sent our bags less than 5mins we got in our room. So efficient! Room was clean, the joined balcony was awesome. All staff were helpful throughout our stay. Even housekeeping staff greeted us and offered us any additional items we might wanna have extra like towels, blankets or pillows. Definitely looking forward to stay here again soon.

Reviewed April 22, 2019

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Dear Norliza, Greetings from Dorsett Kuala Lumpur. Thank you for staying with us, and for sharing with us your feedback. We are glad that you have had a pleasant check-in experience, and received prompt and efficient service from my team. Thank you for your warm words of compliments to the Housekeeping team. We are glad that you have enjoyed your overall stay, and we look forward to welcoming you back soon. Kindly let us know if there is anything we can do further. Thank you. Best regards, Victor Hiew Director of Operations

Responded April 23, 2019
Dorsett Kuala Lumpur
10.0
Exceptional
Rizli from Sri Lanka
Business traveler
Dorsett Residences 2-Bedroom Suite with 1 Queen Bed and 2 Single Beds
Stayed 4 nights in October 2019

Very clean hotel”

A very clean hotel with the best selected staff from front office to housekeeping. Front office or reception well served with a welcome smile when check in is no other than Mr. Shan, very helpfull and hardworking young man. And housekeeping, a well trained supervisor on the 21st floor is Aslam, who is very helpful. Breakfast is good. but, need more space as you got to wait 5 to 10 minutes to get a table. Very convenient location yo all restaurants and malls.

Reviewed November 01, 2019

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Dear Guest, Thank you for sharing your feedback. We are delighted to learn that you have enjoyed your stay with us. Thank you for your warm words of compliments to Aslam and Shan who went the extra mile. We are pleased to learn that you have enjoyed the convenient location of the hotel. We have noted of your feedback on the breakfast offerings, and the waiting time to seated for improvement. Kindly let us know if there is anything we can do. Thank you once again for your feedback. Best regards, Victor Hiew Director of Operations

Responded November 08, 2019
Dorsett Kuala Lumpur
10.0
Exceptional
Belle from Singapore
Business traveler
Dorsett Room
Stayed 2 nights in February 2019

Great Hospitality ”

Pros: Clean Spacious Strategically located near Pavilion Friendly & attentive staff Huge spread of breakfast Cons: Room I'm staying wasn't working well, I did informed the staff, they try to fixed it and for awhile it was alright. I left the room, until I came back at night for a good sleep, I was feeling very hot and perspiring profusely. The temperature it came on and off, but I was too tired to call the staff for help. Thus my night was a nightmare. Upon checking out I relay my ordeal, and one of the front office lady said that she will upgrade my room for my next visit and will send me an official email regarding this. She took my email address and nothing came in. I've email my concern about the aircon conditions, and my make up bag which I've accidentally left at the room hotel. I got a reply from them about not able to find my make up bag, but no reply or whatsoever in regards to the air conditioning issues. Thank you.

Reviewed March 17, 2019

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Dear Belle, Greetings from Dorsett Kuala Lumpur. First of all I would like to thank you for staying with us, and for sharing your feedback. We are glad that you have enjoyed the hospitality of my team, the location of the hotel, and our breakfast offerings. I am sorry to learn that you have experienced inconveniences due to the air conditioning in the room, and the lack of follow-up of my team as the email confirmation was not sent on a timely manner. Kindly let us know if there is anything we can do. Thank you once again for your feedback. Best regards, Victor Hiew Director of Operations

Responded March 20, 2019
Dorsett Kuala Lumpur
10.0
Exceptional
Nurul from Malaysia
Group
Dorsett Room
Stayed 2 nights in December 2021

Staycation is fun!”

Everything is perfect. From the staff, lobby environment, the elevator, the room, the cafe, i love everything about them! The foods is fantastic! I ate alot! Lol. The room is spacious, beautiful, comfy and everything that i needed. The only problem that we’re facing is when the car park is full so we need to park outside, across the road. Oh and you guys should try the conditioning shampoo they provided, i feel like my hair become softer after using it. Lol. I would recommend this place to my friends. And I’m really happy staying there. The location also very strategic, it’s near Berjaya Times Square, u can walk there. And of course you can walk to Sungei Wang Plaza, Pavilion and KLCC as well.

Reviewed December 04, 2021

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Dear Nurul, Greetings from Dorsett Kuala Lumpur, thank you for your kind review. We have a great team strive to exceed our guest’s expectations, and I'm glad you found our service and facilities meet your expectation and as well as sharing your helpful suggestions. We would love the pleasure of welcoming you back to Dorsett Kuala Lumpur, hopefully again very soon! Best regards, Henry LOO Director of Operations

Responded January 28, 2022
Dorsett Kuala Lumpur
10.0
Exceptional
Nur from Singapore
Couple
Dorsett Room
Stayed 2 nights in September 2019

Excellent service!”

I had checked in on my birthday, and the staff were kind enough to give me an upgrade to a suite. After I had settled down in my room, they then brought a cake, balloons and about a team of 7 staff to sing Happy Birthday to me outside my room. It brought me nearly to tears, and I am extremely grateful. Never had a reception like this at a hotel before. All of the staff were really helpful and gracious. From the front desk, to the breakfast staff, to the bellboys. Very convenient location; walking distance to Pavilion, Lot 10 and Jalan Alor Night Market. KK Mart, 7-11 and 168 minimart all within 5 minutes' walk if you need necessities or late-night snacks. Excellent service, Dorsett Kuala Lumpur! Will definitely stay here again the next time I'm in KL. :D

Reviewed October 09, 2019

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Dear Guest, Thank you for sharing your feedback. We are delighted to learn that you have enjoyed your stay with us, and you are pleased with the birthday arrangement from the hotel. Thank you for your warm words of compliments to the team for the hospitality extended during your stay with us, and the convenient location of the hotel. Kindly let us know if there is anything we can do. Thank you once again for your feedback. Best regards, Victor Hiew Director of Operations

Responded October 11, 2019
Dorsett Kuala Lumpur
10.0
Exceptional
Genevieve from Singapore
Group
Dorsett Residences 2-Bedroom Suite with 1 Queen Bed and 2 Single Beds
Stayed 3 nights in August 2019

Excellent place for groups!”

Booked a two bedroom suite at dorsett residents for 4 people for 4D3N. It consists of two bedrooms(two separate showers) and balconies, living room, dining area, a mini kitchen (stove, fridge and oven) and a washing machine. Imagine my surprise when a washing machine is provided, no more worries about dirty clothings for 4 days! The location is right between Berjaya Times Square and Pavillion etc, good for people who like to shop and go for massages! Grab is the most ideal transport for any places far from the apartment; cheap and reliable. The staff are very polite and friendly, able to answer my questions clearly. The infinity pool and gym at the last floor (30th) is a good place to relax after a long day. Will look forward to staying there if I go KL again, kudos!

Reviewed August 13, 2019

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Dear Guest, Thank you for sharing your feedback. We are delighted to learn that you have enjoyed your stay with us, and you are pleased with the amenities equipped in the Residence. Thank you for your warm words of compliments to my team, for the hospitality extended, as well as the recreational facilities. Kindly let us know if there is anything we can do. We look forward to welcoming you back soon. Best regards, Victor Hiew Director of Operations

Responded August 16, 2019
Dorsett Kuala Lumpur
10.0
Exceptional
LAW from Malaysia
Couple
Dorsett Room
Stayed 1 night in December 2021

Great Hotel in Overall”

Well, I had a great experience in staying Dorsett Kuala Lumpur, amazed with the great hospitality by their friendly staff. What I can pick on is their parking, as is limited but they do have a big open air parking just opposite the hotel with 24 hours guarding, provided you don’t mind to put your car under the Sun and probably carrying the luggage across the road the the hotel. Thanks God, I got my parking lot at the hotel’s basement during my arrival. About the location, I do say is very strategic as walking distance to the pavilion (probably around 5-10 mins by foot), and nearby Chinese hawker stall, quite traditional but the environment is little hot and dirty. However, the food is superb nice. Thanks Dorsett for reserving my room which able to check-in upon my arrival. I will definitely back to Dorsett KL.

Reviewed December 26, 2021

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Dear LAW, Greetings from Dorsett Kuala Lumpur, thank you for your kind review. We have a great team strive to exceed our guest’s expectations, and I'm glad you found our service meet your expectation and will share with our associates to inspire them for better performance. We loved having you back here again in near future. Regards, Henry LOO Director of Operations

Responded January 24, 2022
Dorsett Kuala Lumpur
10.0
Exceptional
Mohamed from Singapore
Couple
Dorsett Room
Stayed 1 night in December 2019

Exceptional”

Great Location. Many Malls nearby around Bukit Bintang area. Hotel not young but the rooms were quite updated.Clean and comfortable rooms. Carpark is small, and for big cars its quite challenging to park. Staff that attended to us were helpful and friendly. Small Pool. Looks clean outside but when you swim with goggles, the water needs more cleaning. For the price that we paid, its still value for money. Overall, I would stay at this hotel again in the near future.

Reviewed December 04, 2019

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Dear Guest, Thank you for sharing your feedback. We are delighted to learn that you have enjoyed your stay with us, and you are pleased with the location of the hotel, the cleanliness level as well as the comfort of our rooms. We have noted of your feedback on the parking space for improvement, and the cleanliness level of the pool. Kindly let us know if there is anything we can do. Thank you once again for your feedback, and we look forward to welcoming you back soon. Best regards, Victor Hiew Director of Operations

Responded December 06, 2019
Dorsett Kuala Lumpur
10.0
Exceptional
Diana from Indonesia
Couple
Dorsett Room
Stayed 2 nights in February 2019

Great Location and very excelent service”

It's a very satisfying experince staying in here. The location is very good. The check in proses didn't take long, room is very comfy, clean and spacious. The staff is very helpfull and friendly. For Breakfast, there's so many menu that I can choose and the taste is excelent. Check out process is also fast, not take long. A verry satisfying experience. Keep up the good work.

Reviewed March 04, 2019

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Dear Diana, Greetings from Dorsett Kuala Lumpur. First of all I would like to thank you for staying with us, and for sharing your feedback. We are glad that you have enjoyed your stay with us, and you are pleased with the location of the hotel and the hospitality extended by my team. Kindly let us know if there is anything I can assist further, Thank you once again for your feedback and kind understanding. Best regards, Victor Hiew Director of Operations

Responded March 05, 2019
Dorsett Kuala Lumpur
10.0
Exceptional
Nur from Singapore
Couple
Dorsett Room
Stayed 3 nights in October 2019

Excellent service! (Part 2)”

Had to extend several more nights as my partner was injured and we couldn't ride back to SG. The staff was kind enough to let us retain our upgraded suite even though we did not book a suite for our extension. Carpark is very safe; free for bikes, and for cars, you can validate your parking if you are a guest at the hotel. There is popcorn in the lobby from 6PM to 7PM, available iced water if you're lounging at the lobby. Breakfast is also extended to those staying at the Dorsett Residences next door, so expect a bit of a crowd in the mornings. Very pleasant experience all in all. Really delighted that I chose Dorsett over the other nearby hotels. 👍🏻

Reviewed October 09, 2019

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Dear Guest, Thank you for sharing your warm words of compliments. We are glad to learn that you are pleased with the upgrade extended, and the assistance extended during your stay with us. We are delighted to know that you are pleased with our Dorsett Care initiative of Popcorn hours which take place daily. We take your feedback on board with regards to the carpark facilities, and the crowd during breakfast. Thank you once again for your feedback. We look forward to welcoming you back soon. Best regards, Victor Hiew Director of Operations

Responded October 11, 2019
Dorsett Kuala Lumpur
10.0
Exceptional
Mohammed from United Kingdom
Couple
Family Room
Stayed 4 nights in February 2019

excellent hotel”

Good location not far from pavilion mall, times square is a 15 min walk. excellent rooms well furnished with good decor, very clean hotel excellent bathroom although the shower was a disappointment due to low water pressure. very good breakfast lots of variety and good quality- although it gets very busy in the mornings so get there early. would stay here again, a polished hotel that ticks all the boxes.

Reviewed January 15, 2020

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Dear Mr Mohammed, Thank you so much for taking the time to share your detailed feedback and observations, which are useful for our continuous improvement. On a positive note, we are glad that you've had an overall enjoyable stay with us. We hope to have another opportunity to welcome you back in the time to come to make your return visit a more enjoyable one. Thank you & warm regards, Suzanna Amin Front Office Manager

Responded January 16, 2020
Dorsett Kuala Lumpur
10.0
Exceptional
anna from Singapore
Group
Family Room
Stayed 2 nights in May 2019

Nice hotel with great location and staff”

Booked this hotel because of its good review.. And it had certainly met our expectation with nice staff and room. During checkin, we were told by one staff that we needed to wait for about an hour before we could checkin due to housekeeping issue. Then it came a nice and friendly staff saying that he could upgrade us to a premium delux room and we will have the room immediately. I think he could see that we were extremely tired after the long journey coach ride:) Thumbs up to the staff and awesome service. Great location too.. all within walking distance to various shopping mall. Will come back again.

Reviewed May 07, 2019

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Dear Anna, Greetings from Dorsett Kuala Lumpur. First of all I would like to thank you for staying with us, and for sharing your feedback. Thank you for your warm words of compliments to my Front Office Team. I am sorry to learn that you experienced slight delay upon check-in, and you are pleased with the location and upgrade received. We are glad to learn that you have enjoyed your stay with us. Kindly let us know if there is anything I can further assist. Thank you once again for your feedback. Best regards, Victor Hiew Director of Operations

Responded May 08, 2019
Dorsett Kuala Lumpur
10.0
Exceptional
HANIS from Malaysia
Couple
Dorsett Room
Stayed 1 night in March 2021

BREAKFAST GOOD, STAFF FRIENDLY, EASY CHECKIN CHECKOUT”

got upgrade room. the room was spacious. aircond functioned well too. swimming pool need to que. 10 person per entry. 1 hour/person.. car park: can park at basement. rm10/entry.. got parking space opposite the hotel. rm10/day. breakfast was good. has variety of food. ,nasi lemak, pasta, cereal, nasi goreng, bihun and etc..hotel provide 5 types of foods for dinner. nasi goreng kampung, nasi ayam paprik, kuey tiaw, aglio olio and forgot the other one. and only coffee for drink. but its okay. u can order from grab or foodpanda if u want more. easy checkin & checkout. the staff also friendly. overall was good.

Reviewed March 16, 2021

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Dear Guest, Greetings from Dorsett Kuala Lumpur. Thank you for taking the time to share your feedback with us. Through your feedback we are able to continually improve our product and service offerings, as we strive to exceed our guest’s expectations. We truly value your comments and very much hope to welcome you back for an even more enjoyable stay with Dorsett Kuala Lumpur in near future. Best regards, The Management

Responded May 08, 2021
Dorsett Kuala Lumpur
10.0
Exceptional
Sylvia from Singapore
Group
Dorsett Room
Stayed 1 night in February 2019

Awesome hotel”

Rooms are quite spacious. The twin bed can easily sleep 4 people. We added an extra bed for 1 pax but they didn’t provide additional towels. We had to ask, and the staff sounded a little unhappy. Breakfast was good with a variety of choices. Best to avoid 8.30am where it is the peak period. The carpark is really tight, but good that they provide free parking for guests. Overall a pleasant stay

Reviewed February 08, 2019

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Dear Sylvia, Greetings from Dorsett Kuala Lumpur. First of all I would like to thank you for staying with us, and for sharing your feedback. We are glad that you have enjoyed your overall stay, I am sorry that you have experienced inconveniences due to busy movement at breakfast room, as well as the limitation of carpark space. For this I apologise. We are glad that you have had a pleasant stay with us. Kindly let us know if there is anything I can further assist. Thank you once again for your feedback. Best regards, Victor Hiew Director of Operations

Responded February 11, 2019
Dorsett Kuala Lumpur
10.0
Exceptional
SITI from Malaysia
Family with young children
Dorsett Room
Stayed 1 night in August 2020

i love your hotel”

semuanya bagus dan cantik. kebersihan ok but ada rambut belakang pintu. katil empuk. toilet ada bathtub and shower. sabun dan shampoo banyak sbb bg dlm botol besar melekat kat dinding. got carpet inside the rooms selesa nak solat. check in amik masa 30min lebih orang terlampau ramai. masuk hotel dah dekat pkl 4. lapar call housekeeping order online lunch pre pack food eat inside the room. foods was delicious and with reasonable price. breakfast dlm bilik sbb dinasihatkan oleh staff disebabkan kemungkinan org akan ramai sgt dkt restoran utk pkpp ni. best bfast dlm bilik especially ada anak2 kecil.overall i love it except queueing check in, can improve later.

Reviewed August 24, 2020

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Dear Guest, Greetings from Dorsett Kuala Lumpur. Thank you for taking the time to share your feedback with us. Through your feedback we are able to continually improve our product and service offerings, as we strive to exceed our guest’s expectations. We truly value your comments and very much hope to welcome you back for an even more enjoyable stay with Dorsett Kuala Lumpur in near future. Best regards, Victor Hiew Director of Operations

Responded August 25, 2020
Dorsett Kuala Lumpur
10.0
Exceptional
Nicola from United Kingdom
Couple
Dorsett Room
Stayed 3 nights in November 2019

Great hotel”

Great hotel. Good location, beautiful clean rooms. Good facilities. Didn't get to try the pool during our stay but my husband said it looked nice. The breakfast was a good spread that was hot and varied. Staff were nice and attentive. I was ill during my time and they couldn't do enough for me and my husband. Would stay here again

Reviewed November 12, 2019

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Dear Guest, Thank you for sharing your feedback. We are delighted to learn that you have enjoyed your overall stay with us, and you are pleased with our Food & Beverage offerings. Thank you for your warm words of compliments on the hotel location, the comfort of your rooms, and the hospitality extended by the team. Kindly let us know if there is anything we can do. We look forward to welcoming you back soon. Thank you. Best regards, Victor Hiew Director of Operations

Responded November 16, 2019
Dorsett Kuala Lumpur
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