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Newly renovated
2022

Grand Hyatt Singapore

5 stars out of 5
10 Scotts Road, Orchard, Singapore, Singapore, 228211 - See map

Strategically situated in Orchard, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous Gardens By The Bay. This 5-star property features restaurant to make your stay more indulgent and memorable.

Highlights

270 meters to public transportation

Great Breakfast

Newly renovated

Inside city center

780 meters to Orchard Road

Facilities

Front desk [24-hour]

Valet parking

Free Wi-Fi in all rooms!

Check-in/out [express]

Luggage storage

Swimming pool [outdoor]

Restaurants

Poolside bar

Your dates are popular among travelersPopular destination! Properties in Singapore are being booked every minute!

Based on 2,681 verified reviews

Location

9.4

Cleanliness

9.0

Room comfort and qua...

8.8

Service

8.8

Facilities

8.7

Value for money

8.2

See map

9.4Exceptional

Location rating score

Exceptional location - Inside city center
Exceptional for walking
More details on walking
Parking
Available
Walkable places
Brix
30 m
Sunny Books
50 m
Far East Plaza
70 m
Mohan's Custom Tailors
70 m
Exotic Tattoo
70 m
Popular landmarks
Orchard Road
780 m
Singapore Botanic Gardens
2.1 km
National Orchid Garden
2.1 km
Chinatown
3.1 km
Singapore Flyer
3.9 km
Closest landmarks
Damai Spa & Fitness Centre
20 m
Cutis Medical Laser Clinics
110 m
Tang Plaza
160 m
escentials
160 m
Shaw Centre
180 m
Value for money8.2
Location rating9.4
Nearest airportSeletar Airport (XSP)
Distance to airport12.8 km

Rooms available at Grand Hyatt Singapore

Excellent
Room comfort & quality

8.8

1 King Bed
...
  • Room size: 42 m²/452 ft²
  • City view
  • 1 king bed
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Terrace Suite
...
  • Room size: 82 m²/883 ft²
  • Balcony/terrace
  • 1 king bed
Enter dates to see prices
2 Twin Beds
...
  • Room size: 42 m²/452 ft²
  • City view
  • 2 single beds
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Presidential Suite
...
  • Room size: 252 m²/2713 ft²
  • Balcony/terrace
  • 1 king bed
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Grand Suite King
...
  • Room size: 54 m²/581 ft²
  • Balcony/terrace
  • 1 king bed
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Grand Suite Twin
...
  • Room size: 54 m²/581 ft²
  • Balcony/terrace
  • 2 single beds
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1 King Bed with Club Access
...
  • Room size: 42 m²/452 ft²
  • Non-smoking
  • 1 king bed
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1 King Bed Deluxe with Club Access
...
  • Room size: 54 m²/581 ft²
  • Balcony/terrace
  • 1 king bed
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Premier Suite
...
  • Room size: 100 m²/1076 ft²
  • Balcony/terrace
  • 1 king bed
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Grand Executive Suite
...
  • Room size: 82 m²/883 ft²
  • Balcony/terrace
  • 1 king bed
Enter dates to see prices

Frequently asked questions

Does Grand Hyatt Singapore provide dry cleaning services?

Yes! Grand Hyatt Singapore provides dry cleaning service that is available all throughout your stay, ensuring you're always looking your finest in your favorite outfit. Please contact the property for more information.

What bars are nearby Grand Hyatt Singapore?

While lounging at Grand Hyatt Singapore, take pleasure in your evening or night out at Thumper Bar, Food Republic, and Ipanema World Music Bar to make the most out of your nightlife.

What public parks are in close proximty of Grand Hyatt Singapore?

While residing at Grand Hyatt Singapore, indulge in your morning or evening wander at nearby park which include SCAPE Youth Park, The Lawn, and Marsh Garden.

At what time of the year is Grand Hyatt Singapore most popular?

Grand Hyatt Singapore's most popular month where verified guests travelers have stayed the most is in August.

What is the average rating that verified Solo travelers' have given to Grand Hyatt Singapore?

Past solo travelers that have stayed at this property have given Grand Hyatt Singapore an average rating of 8.4. You can look up more detailed customer reviews and responses by filtering for a specific type of verified travelers down in the review section.

What is the average rating that past Business travelers' have given to Grand Hyatt Singapore?

Past business travelers that have stayed at this property have given Grand Hyatt Singapore an average rating of 8.6. You can look up more detailed customer assessments and comments by filtering for a specific type of verified travelers down in the review section.

What is the average rating that verified Couples' have given to Grand Hyatt Singapore?

Verified couple travelers that have stayed at this property have given Grand Hyatt Singapore an average rating of 8.7. You can look up on more specific customer assessments, and feedback by filtering for a specific type of verified guest travelers down in the review section.

What is the typical rating that verified Group travelers have given to Grand Hyatt Singapore?

Past group travelers that have stayed at this property have given Grand Hyatt Singapore an average rating of 8.6. You can look up more comprehensive customer testimonials and feedback by filtering for a specific type of verified travelers down in the review section.

What famous natural sightseeing destinations are near Grand Hyatt Singapore?

Grand Hyatt Singapore is located within Orchard, which makes it effortlessly close to natural sights including Cloud Forest.

What time is check-in and check-out at Grand Hyatt Singapore?

Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Customers checking in or out before or after the specified time frame may be charged an additional fee.

More about Grand Hyatt Singapore

More about Grand Hyatt Singapore

Experience Luxury and Convenience at Grand Hyatt Singapore

Nestled in the heart of Singapore, Grand Hyatt Singapore is a 5.0-star hotel that seamlessly blends luxury with convenience. With a check-in time from 03:00 PM and a check-out until 12:00 PM, the hotel ensures a flexible and accommodating stay for all guests. The hotel boasts a total of 699 rooms, each exuding elegance and comfort, providing a tranquil retreat in the midst of the bustling city. Constructed in 1971 and last renovated in 2024, the hotel harmoniously combines timeless sophistication with modern amenities, offering a truly remarkable experience for every visitor. Traveling to and from the airport is a breeze, with the hotel located just 30 minutes away, making it an ideal choice for both leisure and business travelers. Moreover, families will find Grand Hyatt Singapore to be a welcoming haven, as the hotel allows children between the ages of 3 to 12 to stay free of charge, ensuring a memorable and stress-free stay for all guests.

Indulge in Relaxation and Entertainment at Grand Hyatt Singapore

At Grand Hyatt Singapore, guests can unwind and indulge in a variety of entertainment facilities. The hotel features a luxurious spa where guests can rejuvenate with a range of treatments, from massages to facials. For those seeking relaxation, the sauna and steam room provide the perfect escape to unwind and rejuvenate. Additionally, the hotel boasts a tranquil garden, offering a serene oasis in the heart of the city. Whether guests seek a peaceful retreat or a pampering session, Grand Hyatt Singapore's entertainment facilities cater to every need, ensuring a truly rejuvenating stay.

Stay Active at Grand Hyatt Singapore's State-of-the-Art Sports Facilities

At Grand Hyatt Singapore, staying active is a pleasure with a range of top-notch sports facilities. The hotel boasts a well-equipped fitness center where guests can maintain their workout routines with modern exercise equipment and professional guidance. For those seeking a refreshing swim, the outdoor pool offers a serene oasis in the heart of the city, perfect for leisurely laps or simply relaxing by the water. The poolside bar adds to the experience, offering a selection of refreshing beverages and light bites to enjoy after a satisfying swim. Additionally, guests can take advantage of the 24-hour fitness center, ensuring that fitness enthusiasts have the flexibility to exercise at any time that suits their schedule. Whether it's an invigorating workout or a leisurely swim, Grand Hyatt Singapore's sports facilities cater to all guests' fitness needs.

Convenient Facilities at Grand Hyatt Singapore

Experience the ultimate convenience at Grand Hyatt Singapore with a range of facilities designed to make your stay seamless. Enjoy the luxury of 24-hour room service, ensuring that your every need is met at any time of the day. The hotel also offers laundry service, dry cleaning, and luggage storage, allowing you to travel light and make the most of your time in Singapore. The attentive concierge is always on hand to assist with any arrangements or recommendations, ensuring that your stay is stress-free and enjoyable. Stay connected with complimentary Wi-Fi in all rooms and public areas, and for those seeking an elevated experience, executive lounge access is available. With daily housekeeping, you can relax and unwind knowing that your space will always be pristine and inviting.

Convenient Transport Facilities at Grand Hyatt Singapore

Grand Hyatt Singapore offers a range of convenient transport facilities to ensure a seamless travel experience for its guests. The hotel provides valet parking services, allowing guests to arrive and depart with ease. Additionally, there is a car park onsite, providing a secure and accessible parking option for those traveling by car. Whether you're exploring the vibrant city of Singapore or attending business meetings, the hotel's transport facilities make it effortless to navigate the bustling urban landscape. With the convenience of valet parking and onsite car park, guests can focus on enjoying their stay without worrying about transportation logistics.

Luxurious Room Facilities at Grand Hyatt Singapore

Experience the epitome of comfort and convenience with the exceptional room facilities at Grand Hyatt Singapore. Each room is equipped with modern amenities including air conditioning, ensuring a pleasant and relaxing stay. Slip into a cozy bathrobe and indulge in in-house movies on the television, or make use of the hair dryer provided for your convenience. The mini bar and refrigerator offer a selection of beverages and snacks, while the coffee/tea maker allows you to enjoy a refreshing beverage at any time. Additionally, complimentary bottled water is provided for your hydration needs. The room also features blackout curtains, ensuring a peaceful night's sleep. Whether you're unwinding in the separate living room or getting ready for the day, the toiletries, linens, and towels provided add a touch of luxury to your stay.

Indulge in Exquisite Dining at Grand Hyatt Singapore

At Grand Hyatt Singapore, guests can experience a delightful array of dining options. Whether you're craving a late-night snack or a gourmet meal, the 24-hour room service ensures that your culinary desires are met at any time of the day. The hotel's restaurant offers a diverse menu featuring both local and international cuisines, providing a perfect dining experience for every palate. Additionally, guests can start their day with a sumptuous breakfast buffet or opt for a continental breakfast to kickstart their mornings in style. With daily housekeeping ensuring a clean and inviting dining environment, guests can savor every meal in utmost comfort and luxury.

Luxurious Room Offerings at Grand Hyatt Singapore

Experience the epitome of luxury and comfort at Grand Hyatt Singapore with a range of exquisite room options. From the spacious 42 square meter 1 King Bed room to the opulent 252 square meter Presidential Suite, there's a perfect accommodation for every traveler. For those seeking an indulgent stay, the 1 King Bed Premium With Balcony offers 65 square meters of lavish space, while the 1 King Bed With Club Access provides exclusive privileges for a truly memorable experience. Booking through Agoda ensures that you get the best prices for these magnificent rooms, allowing you to indulge in unparalleled luxury without breaking the bank. With Agoda's hassle-free booking process, securing your dream accommodation at Grand Hyatt Singapore is just a few clicks away, promising a seamless and convenient experience for every traveler.

Discover the Vibrant Orchard District in Singapore

Nestled in the heart of Singapore, the Grand Hyatt Singapore offers a prime location in the lively Orchard district. Known as the city's premier shopping and entertainment hub, Orchard Road is a bustling boulevard lined with an array of upscale malls, designer boutiques, and trendy restaurants. Visitors can immerse themselves in the vibrant atmosphere as they stroll along the tree-lined avenue, taking in the sights and sounds of this cosmopolitan neighborhood. From luxury fashion brands to local artisanal crafts, Orchard Road caters to every shopping whim, making it a paradise for fashion enthusiasts and souvenir hunters alike. In addition to its shopping allure, the Orchard district also boasts an eclectic dining scene, with an abundance of eateries offering diverse culinary experiences. Whether craving international flavors or local delicacies, guests can indulge in a gastronomic journey within walking distance of the hotel. For those seeking entertainment, the area is dotted with entertainment venues, bars, and cafes, ensuring that there is always something to suit every mood and preference. With its convenient access to public transportation and proximity to major attractions, the Grand Hyatt Singapore is the perfect starting point for exploring the dynamic Orchard district.

Convenient Transportation from the Airport to Grand Hyatt Singapore

Located in the heart of Orchard Road, Grand Hyatt Singapore offers a luxurious and convenient stay for travelers visiting Singapore. Getting to the hotel from the nearest airport is a breeze, thanks to the excellent transportation options available. If you are arriving at Changi Airport, the most common and efficient way to reach Grand Hyatt Singapore is by taking a taxi. Taxis are readily available at the airport and offer a comfortable and hassle-free journey to the hotel. The ride takes approximately 25 minutes, depending on the traffic, and provides an opportunity to admire the city's modern skyline along the way. Alternatively, for a more budget-friendly option, you can take the MRT (Mass Rapid Transit) from Changi Airport to Orchard MRT Station. The journey takes around 40 minutes and requires a transfer at Tanah Merah Station. Once at Orchard MRT Station, it's just a short walk to Grand Hyatt Singapore, allowing you to immerse yourself in the vibrant atmosphere of Orchard Road. No matter which mode of transportation you choose, arriving at Grand Hyatt Singapore is a seamless experience, ensuring that you can start your stay in this luxurious hotel with ease and comfort.

Discover Singapore's Rich History and Natural Beauty Near Grand Hyatt Singapore

Nestled in the heart of Singapore, Grand Hyatt Singapore offers easy access to a myriad of captivating landmarks and attractions. Just a stone's throw away, guests can explore the lush greenery of the Singapore Botanic Gardens, a UNESCO World Heritage Site. Within the gardens, the National Orchid Garden boasts a stunning collection of orchid species, making it a paradise for nature enthusiasts and photography aficionados alike. For history buffs, the nearby National Museum of Singapore and Battlebox provide a fascinating glimpse into the city-state's rich heritage and wartime past. Additionally, the serene Fort Canning Park, with its historical significance and tranquil ambiance, is perfect for a leisurely stroll or a peaceful retreat from the bustling city life. Shopaholics will delight in the proximity to ION Orchard, a premier shopping destination offering a blend of luxury brands and trendy boutiques. After a day of exploration, guests can unwind at the hotel and take in the breathtaking views of the iconic Golden Penda trees or visit the nearby Chettiar Temple for a cultural experience.

Convenient Access to Public Transport Stations at Grand Hyatt Singapore

Situated in the heart of Singapore, Grand Hyatt Singapore offers convenient access to several public transport stations, making it easy for guests to explore the city. Within walking distance, guests will find Newton MRT Station, providing access to the North-South Line and Downtown Line, allowing for seamless travel to various attractions and business districts. Additionally, the hotel is near Stevens MRT Station, offering access to the Downtown Line, perfect for reaching destinations such as Marina Bay and Gardens by the Bay. For those looking to explore the vibrant shopping and dining hub of Orchard Road, Orchard MRT Station and Somerset MRT Station are just a short distance away, providing access to the North-South Line and the North-South Line and Thomson-East Coast Line respectively. Moreover, guests can easily access Botanic Gardens MRT Station, ideal for visiting the UNESCO World Heritage-listed Singapore Botanic Gardens, and Dhoby Ghaut MRT Station, connecting to multiple MRT lines for convenient travel throughout the city.

Culinary Delights Around Grand Hyatt Singapore

Indulge in a diverse culinary journey at Grand Hyatt Singapore, with a plethora of dining options just a stone's throw away. Whether you're craving succulent Japanese cuisine at Kiseki Japanese Buffet Restaurant, savoring the fiery flavors of Fire Ramen & Izakaya by Menbaka @The Centrepoint, or indulging in the rich and aromatic French fare at French Fold Orchard, there's something to tantalize every taste bud. For those in the mood for Korean delights, Pocha! Korean Street Dining at Plaza Singapura offers an authentic experience, while Cajun on Wheels at Plaza Singapura is perfect for seafood lovers. From casual dining to upscale gastronomic experiences, the surrounding restaurants near Grand Hyatt Singapore cater to every palate.

Retail Therapy Haven

Grand Hyatt Singapore is a paradise for shopaholics, surrounded by a plethora of shopping landmarks. From the upscale boutiques at Mandarin Gallery to the unique finds at Select Books, and the avant-garde fashion at alldressedup, there's something for every fashion enthusiast. For art connoisseurs, the MAD Museum of Arts and Design Singapore is a must-visit, while those with a penchant for eclectic pieces will find Eclecticism a treasure trove. With Pact, M)phosis, Zhai, and Intelligence Insight LLP in the vicinity, guests can indulge in a fulfilling retail therapy experience during their stay.

Luxurious Comfort at Unbeatable Value

Experience the epitome of luxury at Grand Hyatt Singapore, where the average room price is $399. While this may seem like a premium rate, the value you receive is unparalleled. The hotel offers world-class amenities, impeccable service, and a prime location in the heart of Singapore. With its stunning views, opulent decor, and top-notch facilities, every dollar spent at Grand Hyatt Singapore is an investment in an unforgettable experience. In comparison, the average price of a hotel room in Singapore is $170. Despite the higher cost, Grand Hyatt Singapore delivers exceptional value for discerning travelers seeking a lavish retreat. The additional amenities, attention to detail, and overall grandeur of the hotel make it a standout choice for those looking to indulge in a truly luxurious stay in Singapore.

Luxurious and Family-Friendly Stay with Exceptional Service

Grand Hyatt Singapore offers a delightful stay with spacious rooms, delicious breakfast, and exceptional customer service. Guests rave about the great value, cleanliness, and delectable food, making it a top choice for families and friends. The staff's super helpful and friendly demeanor adds to the overall positive experience. With a great location, clean and huge rooms, and best-in-class breakfast, this hotel is an excellent choice for a memorable family vacation.

Luxurious Comfort and Exceptional Service at Grand Hyatt Singapore

Grand Hyatt Singapore has garnered exceptional customer ratings, with an impressive overall score of 8.8. Guests have particularly praised the hotel's impeccable cleanliness, earning it a remarkable rating of 9.0. The hotel's prime location has also been highly commended, receiving an outstanding score of 9.4. Moreover, the hotel's facilities have been rated at 8.7, reflecting the diverse and well-maintained amenities available to guests. Additionally, the comfort provided by the hotel has been lauded, with a rating of 8.8, ensuring a luxurious and relaxing stay for visitors. Furthermore, the attentive and professional staff performance has earned a commendable rating of 8.8, reflecting the dedication and hospitality displayed by the hotel's team. With such high ratings across various aspects, Grand Hyatt Singapore is a top choice for travelers seeking a blend of luxury, comfort, and exceptional service.

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Amenities and facilities

Excellent8.7

Facilities

Most talked about facilities
Languages spoken
  • English
  • Chinese [Cantonese]
  • Chinese [Mandarin]
  • Filipino
  • German
  • Indonesian
  • Italian
  • Japanese
  • Korean
  • Malay
  • Vietnamese
Accessibility
  • Elevator
  • Parking spaces for cars self-parking facility
  • Wheelchair accessible
Internet access
  • Free Wi-Fi in all rooms!
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Garden
  • On-site entertainment
  • Swimming pool [outdoor]
  • Tours
Cleanliness and safety
  • Anti-viral cleaning products
  • Breakfast in room
  • Breakfast takeaway service
  • Cashless payment service
  • First aid kit
  • Hotel room service app
  • Hot water linen and laundry washing
  • Individually-wrapped food options
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Sanitized kitchen and tableware items
  • Staff trained in safety protocol
Dining, drinking, and snacking
  • Alternative meal arrangement
  • Bar
  • Coffee shop
  • Happy hour
  • Poolside bar
  • Restaurants
  • Room service
Services and conveniences
  • Air conditioning in public area
  • Concierge
  • Contactless check-in/out
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Facilities for disabled guests
  • Food delivery
  • Grooming service
  • Invoice provided
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Smoke-free property
  • Smoking area
  • Xerox/fax in business center
For the kids
  • Babysitting service
  • Kids meal
Access
  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
Getting around
  • Car park [on-site]
  • Valet parking

Food and dining

Breakfast options
  • American
  • Asian
  • Continental
  • Halal
  • Vegetarian
  • Vegan
  • Full English/Irish
  • Gluten-free
Restaurants on site
StraitsKitchen
  • Cuisine: Asian
  • Menu: Buffet
10 Scotts
  • Cuisine: International
  • Menu: A-la-carte

Location

10 Scotts Road, Orchard, Singapore, Singapore, 228211

Exceptional9.4

Location

Public transportation
  • Orchard MRT Station
    280 m 4 min walk
  • Somerset MRT Station
    910 m
Airports
  • Seletar Airport (XSP)
    12.8 km 19 min drive
Hospital or clinic
  • Cutis Medical Laser Clinics
    110 m 4 min walk
Shopping
  • Orchard Road
    780 m 12 min walk
Convenience store
  • 7 Eleven
    110 m 5 min drive
Cash withdrawal
  • ATM
    90 m 4 min walk

What's nearby

Popular landmarks
  • Orchard Road
    780 m
  • Singapore Botanic Gardens
    2.1 km
  • National Orchid Garden
    2.1 km
  • Chinatown
    3.1 km
  • Singapore Flyer
    3.9 km
  • Sands Skypark Observation Deck
    3.9 km
  • Gardens By The Bay
    4.4 km
  • Cloud Forest
    4.5 km
  • Universal Studios Singapore
    5.9 km
  • Singapore Zoo
    11.8 km
Nearby landmarks
  • Damai Spa & Fitness Centre
    20 m
  • Brix
    30 m
  • Sunny Books
    50 m
  • Far East Plaza
    70 m
  • Mohan's Custom Tailors
    70 m
  • Exotic Tattoo
    70 m
  • The Attic
    90 m
  • Pacific Plaza
    100 m
  • That CD Shop
    100 m
  • Cutis Medical Laser Clinics
    110 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-2 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 3-12 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 13 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from15:00
  • Check-out until12:00
Getting around
  • Travel time to airport (minutes)30
Extras
  • Breakfast charge (unless included in room price)53.96 SGD
The property
  • Non-smoking rooms/floorsyes
  • Number of bars/lounges2
  • Number of floors21
  • Number of restaurants5
  • Room voltage220
  • Year property opened1971
  • Most recent renovation2024

Property announcements

Nestled in the Orchard Road area, Singapore’s iconic shopping and entertainment district, Grand Hyatt Singapore offers a one-stop destination served by a trusted team of associates. The reimagined luxury hotel with bold, vibrant spaces will provide distinct atmospheres that blend seamlessly in both Grand Wing—a Grand Living Room where guests convene and celebrate—and Terrace Wing, an urban oasis and wellness haven steps from the bustling streets with lush landscaping and a cascading waterfall. Whether you're on a business trip, or enjoying a family vacation, you'll embrace the new and the familiar at Grand Hyatt Singapore.

The newly transformed Terrace Wing is now open along with our dining experiences. The Grand Wing will make its grand debut in the first half of 2025. While the major refurbishment works have been completed during the full closure of the hotel, you may still notice some intermittent noise between 9:00 AM and 6:00 PM as we continue our enhancements. We appreciate your patience and look forward to offering you an elevated experience. Thank you.

Reviews of Grand Hyatt Singapore from real guests

Provided by verified guests of

Agoda logo
8.7

Excellent

Recent ratings trend

10 most recent verified ratings received by the property

  • 9.6
  • 10
  • 8.0
  • 10
  • 9.6
  • 10
  • 5.2
  • 10
  • 10
  • 10

Most recent

Location9.4
Cleanliness9.0
Room comfort and quality8.8
Service8.8
Facilities8.7
Value for money8.2
High score for Singapore
Rating
9+ Exceptional (467)
8-9 Excellent (179)
7-8 Very Good (159)
6-7 Good (48)
<6 Below Expectation (61)
Guest Type
Room Type
Language

Show reviews that mention 

Showing 914 verified guest comments
12345
10.0
Exceptional
Ngoc from Vietnam
Family with teens
1 King Bed
Stayed 1 night in April 2022

Great Location- Great Customer Service ”

Great location and easy walking distance to restaurants and Orchard shopping malls. The hotel was excelent as expected for the 5 stars and category. Great customer service at the receptionist desk. Ms Ariana is quite helpful and supportive. All of our rooms were upgraded to make wonderful trip. Very impressive with their customer service. My brother dropped the wallet at the lobby, and the staff at the concierge found and returned it to us. (sorry that I lost his name card). We do appreciate it. Thanks Customer service Manager for her quick action and respond. All hotel staff go above and beyond to make our stay comfortable. Great staff, great customer service. Grand Hyatt Singapore is our choice when we come back Singapore in July.

Reviewed May 06, 2022
10.0
Exceptional
Mateen from Singapore
Family with young children
1 King Bed
Stayed 1 night in October 2021

Best Staycay!”

We checked in on 29th Oct 2021, Friday and checked out the next day. Even though the pool was closed due to renovations on the other wing of the hotel, the coziness of the room was absolute pure bliss. The reception host, Shafiqah really made our stay at Hyatt a memorable one. She upgraded our room and prepared some colouring kits for my son as we were celebrating his birthday during this stay. Her thoughtfulness and kindness really shone through. I am an hotelier myself and such employees are really hard to come by especially during this pandemic. A really nice hotel to chill away. With plenty of F&B options within a stone’s throw away. My family really enjoyed our time here. The Grand Hyatt Singapore is truly a gem in Orchard Road.

Reviewed October 31, 2021
9.6
Exceptional
Zara from Singapore
Couple
1 King Bed
Stayed 2 nights in October 2021

Best hotel in SG hands down”

Celebrated my anniversary there and we extended our stay boy, were we surprised that despite being given a free upgrade upon check in, they even allowed us to stay in the same room for the next few nights. Really an amazing experience here. So accessible by 2 minutes walk to far east plaza for halal and cheap eateries. But only concern is the swimming pool is not easily accessible for my mother who had weak knees and its a real trouble when you brought toddlers and strollers. Gotta carry it up and down a flight of stairs to an fro the room but I really love their staffs, cleanliness, their towels were super soft and the balmain shampoos and conditioners and soaps were to die for!!! Needless to say the staffs at the Straits Kitchen were giving us the BEST SERVICE EVER.

Reviewed September 05, 2022
9.6
Exceptional
Irwan from Singapore
Family with teens
Stayed 2 nights in July 2020

It was a staycation to celebrate our 19th Anniversary.”

We booked ourselves the grand two bedroom deluxe for our three children and ourselves. We were checked in at 330pm a bit late to our room because of the thorough cleaning due to covid which we understood. And because of that, Mavie allowed us to check out a bit later. I think that is very sweet of her. Little did we know that the staffs had arranged a surprise cake for our Anniversary in our room. From the minute we arrived our room until we leave the hotel, it was a very pleasant experience for our whole family. All the staffs from Hyatt did a very good job. We had amazing spread of delicious breakfast at Straits Kitchen. The staffs there include Yen Peng,Paul,Shirl and Mike were very attentive to our needs. We especially want to highlight Ms Yen Peng here. I feel that her hard work,her constant care in serving us the two days of breakfast needs to be applaud. Great job to all the chefs for all the delicious,fresh and hot meals that we had. Our rooms was always clean. The pool was a delightful place to just relax and unwind. It was not crowded at all. I think the policy of 5 persons in the pool at one time is safe at this period. And lastly to the concierge staffs who helped us to get our ride home so we didn’t have to wait long. THANK YOU GRAND HYATT for making our 19th Anniversary a great experience. We highly recommend Grand Hyatt for everyone.

Reviewed July 23, 2020
8.8
Excellent
Ghazi from Singapore
Family with young children
Stayed 3 nights in December 2021

A Good Staycation”

Stayed in a King Deluxe Room for 4 days and 3 nights. Room was clean and spacious. Requested for extra pillows and bottles of water and staff duly obliged. Toilet is also spacious witha separate shower and WC area. Wi-Fi strength in the room was good also. You have to book breakfast each day. Breakfast at Straits Kitchen. Breakfast spread was good. They now allow you to go to the different food stations to take your own food with your mask on of course. At any time, Straits Kitchen was only about 50-75% at capacity to adhere to Safe Management Measures. The strength of this hotel is its location along Orchard Road so finding food is not an issue. Good place for shopping also. This is my 3rd stay here so obviously I think the hotel is worth the money.

Reviewed January 30, 2022
12345

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