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8.6
Excellent
14,462 reviews
14,462 reviews
"Good food, great clean room"
"Hard Rock Hotel Penang was amazingly great in all area – from the services, facilities, cleanliness, friendly staff strategic location and everything."
"Beach is also easily accessible via a side gate in front of the pool."
"The hotel at great location that I’m fully enjoyed and relax during my stay."
"Breakfast has many varieties and delicious too."
8.4
Excellent
Location rating score
Hard Rock Hotel Penang
The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Conveniently situated in the Batu Ferringhi part of Penang, this property puts you close to attractions and interesting dining options. Be sure to set some time aside to visit Pinang Peranakan Mansion as well as Batu Ferringhi Beach nearby. Rated with 5 stars, this high-quality property provides guests with access to massage, restaurant and fitness center on-site.
200 meters to Batu Ferringhi Beach
Front desk [24-hour]
Airport transfer
Excellent breakfast
Excellent view
100% of on-site staff have received all necessary vaccination shots for COVID-19.
Airport transfer
Bicycle rental
Valet parking
Shuttle service
Kids club
Spa
Free Wi-Fi in all rooms!
Front desk [24-hour]
4 travelers have booked today.
Value for money | 8.2 |
Distance to city center | 22 km |
Location rating | 8.4 |
Nearest airport | Penang International Airport (PEN) |
Distance to airport | 19.4 km |
Does Hard Rock Hotel Penang have bars on the premises?
Delight in your favorite cold drinks at Hard Rock Hotel Penang with the property's available bar. Guests can also take a nice relaxing drink at a poolside bar on hot sunny day, or switch it up and enhance your nighttime fun at nightclub.
Does Hard Rock Hotel Penang offer spa services?
You can benefit from your stay at Hard Rock Hotel Penang much more by enjoying the benefits of the property's available spa services that are offered for all its valuable guests to make your evening or night far better.
Is car parking available at Hard Rock Hotel Penang?
Hard Rock Hotel Penang has car park free of charge for all guests traveling with a vehicle. Please contact the property for more information, or log into your Agoda account and contact the property through Agoda's direct message chatbox.
What is the average travel time to a nearby airport from Hard Rock Hotel Penang?
The average travel time to get from Hard Rock Hotel Penang to the airport is 60 minutes, but please bear in mind that the travel time may fluctuate based on traffic, weather conditions, and time of day.
What public parks are close by Hard Rock Hotel Penang?
While lounging at Hard Rock Hotel Penang, take joy in your morning or evening stroll at close by park such as Penang Tropical Spice Garden.
What are the property's policies for children's bedding at Hard Rock Hotel Penang?
Hard Rock Hotel Penang's policy relating to children's bedding considers guests age 6 years and older as adults, and therefore must use an extra bed which will incur an additional fee. You can find additional information about specific child policy and age range for this property, by checking the "Property policies" section located in the property page for more details.
What is the typical rating that verified Couples' have given to Hard Rock Hotel Penang?
Past couple travelers that have stayed at this property have given Hard Rock Hotel Penang an average rating of 8.6. You can look up on more detailed customer testimonials, and remarks by filtering for a specific type of verified guest travelers down in the review section.
What is the average rating that past Families with young children have given to Hard Rock Hotel Penang?
Verified families with young children that have stayed at this property have given Hard Rock Hotel Penang an average rating of 8.7. You can look up more complete customer assessments and remarks by filtering for a specific type of verified travelers down in the review section.
What is the nearest train, metro, or bus station to Hard Rock Hotel Penang?
The closest train, metro, or bus station is Komtar Bus Terminal, 11517.0 m away from Hard Rock Hotel Penang.
What well-known shopping locations are close by Hard Rock Hotel Penang?
Shopping options in Hard Rock Hotel Penang’s Batu Ferringhi neighborhood include Batu Ferringhi Night Market.
9.2
"Good food, great clean room"
Rhuhaida
|
June 12, 2023
10
"Hard Rock Hotel Penang was amazingly great in all area – from the services, facilities, cleanliness, friendly staff strategic location and everything."
Shafa
|
June 1, 2023
9.2
"Beach is also easily accessible via a side gate in front of the pool."
Yuan
|
July 1, 2023
Hard Rock Hotel Penang
Hard Rock Hotel Penang is a smart choice for travelers to Penang, offering a relaxed and hassle-free stay every time. Lose yourself amidst the natural charm of the sea with a stay at Hard Rock Hotel Penang.
The range of services provided by Hard Rock Hotel Penang ensures all travelers get the most out of their stay. Post your pictures and answer your emails whenever you want, with the hotel's free Wi-Fi internet access. Pre-plan your rides to and from the airport with the hotel's easy to book transportation services. The hotel provides shuttle services to help you find what you want in Penang.
Parking is available and free, provided by the hotel for guests with their own transportation. While lodging at this wonderful hotel, the helpful staff at the front desk can assist you with multiple services that include concierge service, luggage storage and safety deposit boxes. If you want seats to city's best entertainment, you can get help through the hotel's tours. The hotel's on-site dry cleaning service and laundry service help you keep your favorite travel outfits clean so you can pack less.
In-room conveniences include 24-hour room service and daily housekeeping, so you can relax and enjoy your stay. The hotel is entirely non-smoking, ensuring a clean air environment. Smoking is restricted to the designated smoking areas.
Guestrooms at Hard Rock Hotel Penang are fitted with all the amenities travelers need. The hotel provides air conditioning in some rooms for the benefit of guests. Some selected rooms at Hard Rock Hotel Penang include a balcony or terrace, as part of the room design. Some selected rooms have television, in-room video streaming and cable TV to keep guests entertained.
The hotel also provides guests with a refrigerator, a coffee or tea maker, bottled water and mini bar in some rooms. Knowing that bathroom amenities play an important role in increasing guests' satisfaction, the hotel provides a hair dryer, toiletries, bathrobes and towels in some select rooms. Selected room rates may have access to the executive lounge provides high-end services in an atmosphere of sophisticated luxury.
Dining and things to do
Start your vacation days in the best possible way. Begin every morning of your stay with an in-house breakfast. Wake up bright and energetic in the mornings with a cup of good coffee offered at the cafe right at the hotel. Never let hunger affect your travel plans! Restaurants on-site provide convenient and tasty dining options. Have fun at night with your travel companions right at the hotel's bar and nightclub.
Hard Rock Hotel Penang promises you a fun-packed holiday with a variety of activities and facilities. The hotel's host of recreational offerings ensures you have plenty to do during your stay. Be sure to enjoy the accessible beach nearby. Pamper and indulge yourself with a visit to the massage and spa. The hotel's on-site pool invites you every day for a cooling dip or a few refreshing laps.
The hotel's the poolside bar allows you to have the most casual of cocktail times with a mellow drink. For those who hate to miss a workout, a trip to the hotel's fitness facility will keep you fresh and healthy. Have some relaxing fun with family and friends at the games room. Souvenir shopping for yourself or those back home takes no time at all at the shops and souvenir shops.
Around the property
This is your chance to explore all that Penang has to offer. Your exploration of the surroundings of Hard Rock Hotel Penang begins with a visit to Chew's Jetty only 12.5 km away. One of the city's most iconic and famous buildings is Cheong Fatt Tze - The Blue Mansion, located 11.5 km away.
Reasons to stay here
Past guests rate facilities here higher than 97% of the city's accommodation.
This hotel's food and dining score higher than 99% of accommodations in the city.
Room comfort is said to be outstanding here, scoring higher than 97% of accommodations in the city.
9
Swimming Pool
904 mentions
Breakfast
375 mentions
Food & Dining
202 mentions
Beach
202 mentions
8.4
Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.
All children are welcome.
Renovation Notice
We would like to announce that the hotel will undergo scheduled renovation works for the Lobby, Lounge and Rock Spa from 04 September to 30 November 2023. During this time, alternative arrangements will be made to ensure that you have a rockin’ stay with us. If you have questions or concerns, please contact us directly.
Maintenance Notice
We will undertake essential maintenance work at the kids’ water play area from 02 to 15 October 2023. During this time, the kids’ water play area including the slides will not be available for use. The swimming pool will still remain open and our Vibe Team will keep you entertained with rockin’ activities at the pool during the day.
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Airport transfer
Private beach
Free Wi-Fi in all rooms!
Air conditioning
Loved Every Minute!”
We came in shortly after Christmas for a family holiday and fell in love with the place. Its absolutely faultless. In summary of our recent visit:- 1/ The pool/ water playground is sensational. My family and I spend hours at the pool because my child loved the slides and swimming in the pool. Its also the 1st hotel pool that has life guards (not that we needed it) but definitely pool security assurance exists. Absolutely 5 stars. You can rent their floatie for a reasonable price. 2/ Location is beach and pool perfect. If you want to go into George Town, its about a 30-40mins ride on Grab, pending traffic conditions. Costs between $29 - $40+ MYR pending time of the day and demand/ availability of Grab drivers. 3/ Highly recommend the buffet breakfast in the morning. There are an amazing selection of fresh, delicious foods and accompanying condiments for the porridge. The food types ranges from Malaysian, Chinese to Western foods. The line to obtain fresh cooked roti is long because its tasty and people tend to order many in one-go, haha! Some of the varieties differs daily like the curry. Their sambal is great! 4/ The room is really cool, with purple lights and pictures of rock stars. Ours had John Lennon. The size is perfect as is the cleanliness. The rooms are serviced daily - yay! Wish the pillows were not so soft, some firmness to it would be better for neck support. We would love to return to this hotel again. We loved every minute of our time at this hotel. It was a relaxing holiday, where we went to the pool after breakfast for the duration of our stay.
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Hi Joy, Thank you for taking the time to write such a rockin' and thorough review, Joy! Our team will be very pleased that you found all the services and facilities of the hotel to your satisfaction, as we all work hard to ensure a rocking experience for all our guests. Great to know that you enjoyed the breakfast selection and quality. This feedback will be shared with our culinary team who will surely appreciate the feedback. They work hard to ensure the breakfast offerings are as good as they can be. I am sorry to hear that you felt uncomfortable with the pillow. The management takes such feedback seriously. We do have alternative pillows available on request, and in our premium room categories such as Rock Royalty Seaview Deluxe and our Suites, we do offer a pillow menu. Thanks again, Joy ! Looking forward to seeing all of you again, hopefully in the near future! Rock On! Michael Smeeton General Manager
Best Experience Ever”
This is my 3rd visit to this hotel. Their service was so excellent, staffs are so patient with my 16months old boy. The environment was so comfortable, which makes you feels like home. Breakfast was delicious. Room come with nice Seaview. Beds was good. For my opinion, it is the best place to come with family as they have the best water theme park. Will definitely come back again.
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Hi Richel, Thanks for the terrific review and for being loyal to our hotel, Richel. It's always a joy for us to hear of how well your stay went and we're proud that we were able to give you one of your best hotel experiences thus far. We are glad to read that you & your family enjoyed your experience with us. The hotel is regularly awarded as one of the best family hotels in Asia, and we are proud of the family friendly facilities and services that we offer. Always a joy to hear great comments about our staff. They will be very happy to know that the hard work and dedication they put into giving guests great experiences continues to pay off. Thanks again for the wonderful review, Richel, and we look forward to more rockin' fun with you and your family, hopefully some time soon! Rock On! Michael Smeeton General Manager
Staff, room and cleaniness”
HRH penang has a great and among friendliest hotel staff ever. Room was spacious and clean. A good selection of movies available for kids. Love the ambient and vibes during weekdays. A really good place for a short gateway with family. Breakfast spread was okay but below than my expectation. Parking was always an issue at this hotel. Will come back again since kids really love this hotel.
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Hi irna, Thank you for taking the time to review your stay with us. We are glad to read that your family enjoyed your experience with us. The hotel is regularly awarded as one of the best family hotels in Asia, and we are proud of the family friendly facilities and services that we offer. I am sorry to read that you were disappointed with the parking experience at the hotel. The hotel has a large car park on its grounds, but on very busy days this can become full and we operate an overflow carpark about 500m from the hotel. We operate a courtesy shuttle between the hotel and this carpark for guest convenience. We do operate both valet parking, and can offer reserved spaces at the hotel entrance for a nominal fee, these just need to be booked in advance. Thank you for staying with us and we are looking forward to seeing all of you again, hopefully in the near future! Rock On! Michael Smeeton Executive Assistant Manager
Awesome stay every time!”
Had a great stay at HRH. It was a long weekend and a full house but the crew managed the guests well. Pool was clean, breakfast was a great spread with good coffee. lovely time at the spa. Super highly recommended!
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Hi Rohazida, Thank you for sharing your feedback of your recent stay at Hard Rock Hotel Penang. We are very glad to read of your enjoyment and satisfaction, and to see that you found so much of the hotel's facilities and services to exceed your expectation. Thank you for staying with us, and we look forward to another chance to serve you. Rock On! Michael Smeeton General Manager
Great service, friendly staff and clean hotel!”
My partner and I celebrated our Anniversary here for 4D3N and it was absolutely worth our money and our stay was perfect! ❤️ We even wanted to stay for another night but they are already full, everyday even on weekdays is Breakfast buffet, you will see a lot of family and might get a bit crowded sometimes but the service is always at its best. Breakfast is great, a lot of choices, pool is big and not too deep, sun lounge is also a perfect place to relax, has easy access to the Beach and the hotel is always clean. Our room is located at 3rd floor and the view is beautiful, room is complete with all amenities and tv is provided with downloaded movies ready to watch. Overall ,it was all a fantastic stay in this Hotel, I hope they will continue to provide this kind of service. Thank you we will surely come back!👌🏻🙏🏻
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Rockin' great as usual”
Been awhile since we came. HRH is great, wonderful service especially by Bell Aerosmith, the duty manager. Service was special and comfort taken care of. She's the star of the show. Will definitely come back. Keep rockin' Bell! You are just amazing. Thank you for the gifts. We are no VIPs but wow, service was impeccable.
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Hi Mohammad, Thank you for sharing your feedback of your recent stay at Hard Rock Hotel Penang. We are very glad to read of your enjoyment and satisfaction, and to see that you found so much of the hotel's facilities and services to exceed your expectation. Always a joy to hear great comments about our staff. They will be very happy to know that the hard work and dedication they put into giving guests great experiences continues to pay off. The staff you mentioned personally will all be recognized at the hotel for their great service, so thank you for mentioning them. Thank you for staying with us, and we look forward to another chance to serve you. Rock On! Michael Smeeton General Manager
Perfect for Families”
What does an 8yr old and a 2yr old have in common? Love for waterplay! 8yr old prefers the pool, 2yr old prefers the beach. HRH is the perfect balance. Friendly staff, great facilities, abundant food choices both in and out of HRH. The only con of our stay is that the room is too dark for people with astigmatism like me. Alas I am only a rockstar wannabe. A real rockstar needs only a bed to pass out on, but a wannabe rockstar needs to hunt for missing slippers and fruits that have rolled off it's platter. Thanks HRH for the rocking hospitality!
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Hi Rushdah, Wow-wee! You're such a rocker, Rushdah! It's exciting for all of us at Hard Rock Hotel Penang to know your stay with us was all you wanted it to be. We are glad to read that your family enjoyed your experience with us. The hotel is regularly awarded as one of the best family hotels in Asia, and we are proud of the family friendly facilities and services that we offer. Thank you for staying with us and we are looking forward to seeing all of you again, hopefully in the near future! Rock On! Michael Smeeton Executive Assistant Manager
You get your money's worth”
The staffs were very friendly and always ready to help. Hard Rock Hotel is all about music, so we get to hear that everywhere from our room to the swimming pool. This hotel is very suitable for bringing children as they have many facilities for kids and the pool is a kid's dream with all the slides available. Buffet breakfast had lots of varieties, food was ok, but relatively more expensive ingredients were not available (i.e. prawns, fish, beef, lamb, squids). All in all, it was a very comfortable stay, will definitely bring our kids in future.
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Thanks for the smashing review, Albert! We strive to fulfill value for money and we're glad that you found just that. We are very glad to read that you had a great stay and enjoyed the unique vibrancy and atmosphere that Hard Rock Hotel Penang offers. Yes, the Hard Rock Hotel Penang is indeed a great place to bring your family. The facilities and amenities we provide are largely catered to families with children and there's nothing that brings us more joy than to know that the little rockstars are having a great time. Looking forward to meeting them on your next trip over. Til then, stay safe and have a wonderful rest of the week. Rock On!, Michael Smeeton Executive Assistant Manager
Best Experience with Best Hotel”
I would definitely come back to this hotel if given the opportunity. The facilities, beach, ambiance, room, food and services were so cool and excellent. The most that we loved was the live show by SuperFrens. Thumbs up.
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Hi Ainul, Thank you for sharing your feedback of your recent stay at Hard Rock Hotel Penang. We are very glad to read of your enjoyment and satisfaction, and to see that you found so much of the hotel's facilities and services to exceed your expectation. Thank you for staying with us, and we look forward to another chance to serve you. Rock On! Michael Smeeton General Manager
Best hotel to stay in Penang ”
Hard Rock never fails to impress me. Cleanliness was top notch. Staff were warm and friendly. They even sent a new serving of fries to my room as one staff accidentally threw it away. Small matter to me but their gesture is most welcoming. Awesome pool
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Hi Nordalina, Thank you for taking the time to review your stay with us. It is great to see that you had a fabulous time with us, and that you found the service that we provided to be so good. Regarding the staff who unintentionally thrown the meal away, I would like to apologise for the error made by our team member. We will ensure they take more care in the future and I'm glad the staff swiftly delivered you a new serving of fries. Thank you for staying with us and we hope to welcome you back for another rocking stay soon. Rock On, Michael Smeeton General Manager
Recommended Hotel for Family Traveller ”
Staffs are friendly and helpful. I rent 2 kids suite, the room is clean but the toilet is a bit small to me. Variety choices of breakfast. Hard rock cafe 's staffs are also friendly and foods are fine too. My kids were enjoyed and definitely we will return during school holiday
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Hi Jocelyn, Thank you for taking the time to review your stay with us We are very glad to read that you had a great stay and enjoyed the unique vibrancy and atmosphere that Hard Rock Hotel Penang offers. The facilities and amenities we provide are largely catered to families with children and there's nothing that brings us more joy than to know that the little rockstars are having a great time. In regards to the bathroom, the hotel room’s bathrooms are on the smaller size and this was designed intentionally to ensure more space in the bedroom area of the room, where it is felt that people spend more time. I am sorry if this was inconvenient for you. During the next room renovation, we will be making adjustments to the internals of the bathroom. The feedback on this is absolutely noted. Once again thank you for your review, we are looking forward to rolling out the red carpet upon your return! Rock On! Michael Smeeton Executive Assistant Manager
Amazing facilities - I would go again and again”
You go to Penang for food, relaxation, enjoyment and a bit of roaming around. Food in the hotel is great - including the buffet breakfast, and lunch, dinner at the two in-house restaurants is also very tasty and lots of variety including some western, Malay, Indian food. But you can go out and eat as well. We really likes Lebonan which is walking distance. Beach is right next to the hotel - it’s not that crystal clear water - but it does provide all water sports etc. Main highlight is the live rock music on Friday and Saturday nights. Definitely worth it. Rooms are great - with good views. Lots of things for kids to enjoy downstairs. The hotel is super secure as well.
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Rocking awesome stay!!”
By far nicest resort I've stay!! Friendly staff, concierge excellent service, friendly reception staff, breakfast top notch, every corner of rockstar display well and clean. Mesmerizing the Slipknot suit and mask. Sick rocking awesome!! Kudos Hard Rock Penang. Only one thing, bring back the band on the lounge even it's on weekdays. The rest, awesome. Keep rocking.
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Thanks for the smashing review, Johannes! We are so happy to read that you had such a fantastic time with us and that you thoroughly enjoyed the facilities and amenities we offer. Hope to welcome you back soon! Rock On!, Michael Smeeton Executive Assistant Manager
Exceptional”
The room is spacious and clean, room dining service is excellent, my families and I spent great time here
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Hi Wen, Thank you for taking the time to review your stay with us. We are very glad to read that you and your family had such a rocking stay with us, and that you were able to enjoy so many of the facilities that the hotel offers. Thank you for staying with us and we hope to welcome you back for another rocking stay soon. Rock On! Michael Smeeton General Manager
Exceptional”
Exceptional service, friendly responsive staff who attended to our enquires promptly. Facilities were intuitive and well thought out. Not many 5 star hotels can claim this. A very family friendly hotel but still quiet enough for couples to enjoy their stay. One minor improvement - while i enjoyed the in-house music video channel, please have a mix of music videos (from 60s to 90s) not just one single style of rock vids...can be boring.
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Hi Adrian, Thank you for taking the time to write such a rockin' and thorough review. We are very glad to read of your enjoyment and satisfaction, and to see that you found so much of the hotel's facilities and services to exceed your expectation. Your observations are true - this is a great hotel to stay with a family! Hard Rock Hotel Penang actually wins awards every year for being such a family friendly hotel, but what we pride ourselves in is being able to help create experiences for all our guests, whether they are families, couples, solo travellers or groups of friends. In regards to music, the music videos are directly streamed from Hard Rock in America, on a playlist curated by the Music Department. However, we will share your feedback to Hard Rock. Thank you for staying with us and we hope to welcome you back for another rocking stay soon. Rock On! Michael Smeeton Executive Assistant Manager
So much fun and they go the extra mile”
Totally worth every penny spent. The ambience, the enjoyment, will repeat again when i come to penang. My kids spent half a day at the pool and beach. So much fun for them. Staff and service was also excellent. Great hotel keep it up! Location btw is ideal and easy to get food.
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Hi Sonia, Thank you for taking the time to write such a rockin' and thorough review. Awesome to read that you feel your stay was worth every penny spent. Here at Hard Rock Hotel Penang, we aim to show our guests an absolute rockin' time and we're glad to see that we did just that! We are counting the days to roll out our red carpet for you & family on your next visit to Hard Rock Penang! You Rock! Rock On! Michael Smeeton Executive Assistant Manager
Good place for family with young kids”
We had good time as a family Our kids love the pool play I’m sure it’s a memorable moment for them. Place is very clean. Staffs we all very friendly and prompt service, very well mannered.
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Hi Kasthoori, Thanks for the smashing review, Kasthoori. We are very glad to read that you and your family had such a rocking stay with us, and that you were able to enjoy so many of the facilities that the hotel offers. Also, it's always a joy to hear great comments about our staff. They will be very happy to know that the hard work and dedication they put into giving guests great experiences continues to pay off. Thanks again for the wonderful review and we look forward to many more years of rocking with you. Rockin' Regards, Michael Smeeton Executive Assistant Manager
Wonderful stay”
Family from KL with 3 kids (7yo, 5yo and 2yo). Had pleasant experience here from the moment we stepped in. Stayed in Roxstar Kids Suite and it can actually fit up to 4 primary school/early teens. Had 2 tvs, tv in kids room have psp4. We didnt even have to go out during our stay as all are here to look for eg food, kids club, swimming pool, outside food (walking distance), close to beach. Would come again.
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Hi Nuratikah, I'm overjoyed to read that the whole family received the Rockstar treatment they deserve. We are counting the days to roll out our red carpet for you on your next visit to Hard Rock Penang! You Rock! Rockin' Regards, Michael Smeeton Executive Assistant Manager
EXCELLENT!!”
Excellent hospitality provided by the staffs, I love this place, good food, especially the hash brown, I love hash brown 😅 the room is big and clean, I love the terrace as well, Very spacious and the view is calm, its just perfect. My son dont wanna leave the place 😂 He really love the swimming pool especially at the mini water park. Thank you Hard Rock Penang. ❤️❤️ Really looking forward to stay at the hotel again. 🥰
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Hello hello, Shera! Thanks for taking the time to drop us this review of your stay experience. We're so happy to see just how much you enjoyed yourself and can't wait to rock your socks off all over again. Rock On!, Michael Smeeton Executive Assistant Manager
Excellent services from arriving till departing. ”
My second time stayed here since 2015, it was excellent, all HRH and HRC are superb friendly, kids friendly staffs and facilities , room well cleaned, food taste improved. We are family of 5 with kids between 11 to 5yrs old and we booked Kids Suite with PS4 and DVD provided in room. My kids enjoyed the stay so much and we definitely coming back.
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Thanks for the smashing review, Moly! It was great to see you all again and we're glad that we were able to provide you with a memorable stay experience. We hope to see you all again soon! Rock On!, Michael Smeeton Executive Assistant Manager