Well Run & Well Serviced Hotel”

everything about the hotel royal cliff was good for us. the rooms were lovely, the meals were great, breakfast was served promptly . one thing they need to do here is provide cold milk for cerals and coffee. they couldn't get that one right but it wasn't a big deal . every time we asked for cold milk we received a full cup rather than have it served in ajug or better still be on tap as the "hot" milk was. there is no need for hot milk in india. isn't it funny how such small things niggle. location for us became an issue as most of our busnmess was at the other end of kanpur - something i was not aware of until we arrived.

Restaurant service leaves a little to be desired.”

In general terms our stay here was fine. We were mother, daughter and uncle in town for a fact finding visit. We were disappointed by the service in the restaurant and the extortionate prices of the wine. The lower priced wine is not available in the restaurant - only the bar and we were also told that the wine we wanted was out of stock. The Maitre'd asked if he could serve our food and of course we said yes. However, he served one of our party only. When she had nearly finished he served the second in our party and when she had nearly finished he served the final member of our party. In addition, the second to be served received her side of veg when we had all finished eating... This was not acceptable especially when the wait staff tried to clear the finished plates before all in our party had finished eating. We now realise that this seems to be norm in Indian culture but please note that when serving western guests the norm is to wait for all people to finish eating before clearing any plates (unless requested). Clearing before all have finished causes those still eating to rush and therefore not enjoy their meal. We requested the help of management to assist in our fact finding mission who did help though seemed reluctant (or uncomfortable) in doing so. Soni, who works on reception, however, spoke excellent English, was very attentive and assisted us a great deal - she needs a promotion!!! The rooms were very clean and well appointed. The only down side to the rooms were the bobbly sheets on the beds which made them quite uncomfortable.

Excellent”

Lucky to found this good hotel in Kanpur

Enjoyed it a lot”

The rooms are great, very clean and comfortable. Room service is polite and not too pushy. We were expecting workout facilities from their website (health club?) but there was none. And the pool was drained when we were there (early July).

Very good”

Have done booking which was a single double bed, instead provided 2 single beds. As was out for most of the part during the daytime, it was inconvenient, and given it's a 4 star rated property, it looked a bit of an overstatement.

nice hotel n good ambience”

it was nice n staff was attending. food was good. interiors was also nice

Good as per business requirement and stay”

good as per requirement and stay is good per business traveller

Worst hotel for what is charged. No real Club Floo”

A almost 1 star hotel for a 4 star charge. Cocroaches in room. Should not recommend to business traveller.

Exceptional”

Hotel is good ,bit costly.

Good Stay”

Clean Rooms and Good Staff. Do try food, it's good

One of the best stay in kanpur. ”

Only issue is with parking space.

Great location”

Spacious room , great location, very good dining.

Exceptional”

Nicely located hotel with friendly and helpful staff. Recommended for stay to others

Facilities”

Internet doesn't work . No one to take care of the problem after 8 pm. AC makes a lot of noise.

average hotel, noisy streets”

Good”

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