Hotel Zentik Project & Saline Cave

3.5 stars out of 5
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Gold star ratings are provided by the property to reflect the comfort, facilities, and amenities you can expect.

Calle 30 #192C entre la calle 27 y 29 Colonia: Fernando Novelo., Fernando Novelo, Valladolid, Mexico, 97780

Highlights

Excellent room comfort & quality

- Guests have rated this property 9.4/10 on room comfort and quality

The room was great.
Airport transfer

- Airport transfer available! Additional charges may apply. To request,...

Sparkling clean

Sparkling clean - Guests have rated this property 9.3/10 on cleanliness

Top Value

Top Value - Guests rated this property 9.1/10 on value for money

Front desk [24-hour]

Front desk [24-hour]

Facilities

Free Wi-Fi

Swimming pool

Free parking

Spa

Front desk [24-hour]

Restaurants

Bar

Yoga room

About us

Conveniently situated in the Fernando Novelo part of Valladolid, this property puts you close to attractions and interesting dining options.
Service 9.7
Facilities 9.5
Cleanliness 9.2
Value for money 9.0

Based on 1,627 verified reviews

Service

9.7

Facilities

9.5

Cleanliness

9.2

Value for money

9.0

Location

8.1

See map

8.1Excellent

Location rating score

Excellent location
Parking
FREE
Closest landmarks
Cenote Zací
980 m
Museo de San Roque
1.3 km
Arte Rosa Mexicano
1.3 km
Casa de los Venados
1.4 km
Valladolid
1.4 km

Good to know

Value for money9.0
Location rating8.1

Rooms available at Hotel Zentik Project & Saline Cave

Standard King Room
...
  • Room size: 42 m²/452 ft²
  • Garden view
  • 1 sofa bed and 1 king bed
Enter dates to see prices
Junior Suite
...
  • Room size: 24 m²/258 ft²
  • 1 king bed
  • 1 king bed
Enter dates to see prices
Deluxe Suite, 2 Double Beds, Garden View
...
  • Room size: 42 m²/452 ft²
  • Garden view
  • 2 double beds
Enter dates to see prices
Deluxe Suite, 2 Double Beds, Garden View
...
  • Room size: 42 m²/452 ft²
  • Garden view
  • 2 double beds
Enter dates to see prices
Queen Room with Two Queen Beds
...
  • Room size: 42 m²/452 ft²
  • Garden view
  • 2 double beds and 1 sofa be...
Enter dates to see prices
Deluxe Suite, 2 Double Beds, Garden View
...
  • Room size: 42 m²/452 ft²
  • Garden view
  • 2 double beds
Enter dates to see prices
Junior Suite
...
  • Room size: 24 m²/258 ft²
  • 1 king bed
  • 1 king bed
Enter dates to see prices
Deluxe Suite, 2 Double Beds, Garden View
...
  • Room size: 42 m²/452 ft²
  • Garden view
  • 2 double beds
Enter dates to see prices
Junior Suite with Bathtub
...
  • Room size: 34 m²/366 ft²
  • 1 king bed
  • 1 king bed
Enter dates to see prices
Deluxe Suite, 2 Double Beds, Garden View
...
  • Room size: 42 m²/452 ft²
  • Garden view
  • 2 double beds
Enter dates to see prices

Frequently asked questions

Experience your holiday the finest way with a beverage in your hand at Hotel Zentik Project & Saline Cave's bar available right in front of your doorstep for when you need a drink or two.

Hotel Zentik Project & Saline Cave offers airport transfer service upon request! Additional costs may apply. To request, check the box on the booking form just before the payment page.

You can enjoy your stay at Hotel Zentik Project & Saline Cave even more by benefiting from the property's accessible spa services that are offered for all its valuable guests to make your evening far better.

Hotel Zentik Project & Saline Cave offers games room while you stay at this property, providing guests with entertainment value all throughout your holiday here.

Hotel Zentik Project & Saline Cave features car park free of charge for all travelers traveling with a automobile. Please contact the property for more information, or log into your Agoda account and contact the property through Agoda's direct message chatbox.

Hotel Zentik Project & Saline Cave's most popular month where verified guests have stayed the most is in July.

Hotel Zentik Project & Saline Cave can converse in 2 languages and supports popular languages such as English and Spanish for travelers going to this property. Please refer to the 'Amenities and facilities' section and in the 'Languages spoken' category to find out what different languages this property supports.

67.0% of our past guest reviews have given a positive review and comments about this property's Wi-Fi. You can look up on more detailed customer reviews, and comments for Hotel Zentik Project & Saline Cave down in the review section.

60.0% of our past visitor feedback have given an optimistic review and remarks about this property's swimming pool. You can look up on more detailed customer reviews, and comments for Hotel Zentik Project & Saline Cave down in the review section.

Past business travelers that have stayed at this property have given Hotel Zentik Project & Saline Cave an average rating of 9.2. You can look up more detailed customer assessments and comments by filtering for a specific type of verified travelers down in the review section.

Past couple travelers that have stayed at this property have given Hotel Zentik Project & Saline Cave an average rating of 9.2. You can look up on more in depth customer reviews, and remarks by filtering for a specific type of verified guest travelers down in the review section.

Verified group travelers that have stayed at this property have given Hotel Zentik Project & Saline Cave an average rating of 9.4. You can check out more specific customer evaluations and remarks by filtering for a specific type of verified travelers down in the review section.

More about Hotel Zentik Project & Saline Cave

More about Hotel Zentik Project & Saline Cave

Experience Luxury and Tranquility at Hotel Zentik Project & Saline Cave in Valladolid

Nestled in the heart of Valladolid, Mexico, Hotel Zentik Project & Saline Cave offers a unique and enchanting experience for those seeking luxury and tranquility. With its stunning architecture, serene atmosphere, and exceptional service, this hotel is the perfect destination for a memorable getaway. As you step into the hotel, you will be greeted by a sense of serenity and elegance. The attention to detail in the design and decor is evident, with every corner exuding a sense of artistry and sophistication. The hotel's check-in time is from 03:00 PM, allowing you to settle in and start your vacation at your own pace. When it comes to check-out, you can enjoy a leisurely morning before bidding farewell to this oasis of relaxation. The check-out time is until 12:00 PM, giving you ample time to savor your last moments at Hotel Zentik Project & Saline Cave. Please note that Hotel Zentik Project & Saline Cave has a child policy in place. While children are welcome to stay at the hotel, there may be extra charges involved. The hotel's staff will be happy to provide you with more information regarding the specific charges and policies for children. With its exquisite design, serene ambiance, and exceptional service, Hotel Zentik Project & Saline Cave is the perfect choice for those seeking a luxurious and tranquil retreat in Valladolid, Mexico. Whether you are looking to unwind in the saline cave, indulge in the hotel's spa treatments, or explore the rich cultural heritage of the surrounding area, this hotel offers an unforgettable experience that will leave you feeling rejuvenated and inspired.

Unwind and Indulge in Hotel Zentik Project & Saline Cave's Entertainment Facilities

Hotel Zentik Project & Saline Cave offers a plethora of entertainment facilities designed to help guests unwind and indulge in ultimate relaxation. The hotel boasts a well-stocked bar where guests can enjoy a refreshing cocktail or a glass of wine while taking in the serene surroundings. For those looking to pamper themselves, the hotel offers a salon and spa where skilled therapists provide rejuvenating massages and beauty treatments. The hotel's lush garden is a haven of tranquility, perfect for a leisurely stroll or a peaceful moment of meditation. Guests can also make use of the games room, filled with various entertainment options such as billiards and board games, ensuring endless hours of fun. Additionally, the solarium provides a sun-soaked sanctuary for sunbathing and lounging, allowing guests to soak up the warm Mexican rays in style. With its array of entertainment facilities, Hotel Zentik Project & Saline Cave guarantees a truly memorable and relaxing stay.

Unwind and Rejuvenate in Hotel Zentik Project & Saline Cave's Serene Yoga Room

Hotel Zentik Project & Saline Cave offers a haven of tranquility for fitness enthusiasts with its state-of-the-art yoga room. Nestled amidst the lush greenery of Valladolid, Mexico, this unique hotel provides the perfect setting for guests to unwind and rejuvenate their mind, body, and soul. The yoga room at Hotel Zentik Project & Saline Cave is designed to create a serene and peaceful ambiance, allowing guests to connect with their inner selves. The room is adorned with natural elements and soft lighting, providing a calming atmosphere for yoga practice. Whether you are a beginner or an experienced yogi, you will find the perfect space to stretch, meditate, and find balance in this well-equipped facility. With a variety of yoga mats, blocks, and props available, Hotel Zentik Project & Saline Cave ensures that guests have everything they need for a fulfilling yoga session. The experienced instructors are also on hand to guide and assist guests in their practice, making sure they get the most out of their yoga experience. So, whether you are looking to start your day with a gentle flow or unwind after a long day of exploring, the yoga room at Hotel Zentik Project & Saline Cave is the ideal place to find peace and serenity.

Convenience Facilities at Hotel Zentik Project & Saline Cave

Hotel Zentik Project & Saline Cave in Valladolid, Mexico offers a range of convenient facilities to ensure a comfortable stay for its guests. With services like laundry service and daily housekeeping, guests can enjoy a hassle-free experience without worrying about their laundry or the cleanliness of their rooms. For those who prefer to dine in the comfort of their rooms, the hotel provides room service, allowing guests to indulge in delicious meals without leaving the comfort of their accommodation. Safety deposit boxes are also available, providing a secure place for guests to store their valuable belongings. The hotel's attentive concierge is always ready to assist guests with any inquiries or requests they may have, ensuring a personalized and memorable stay. Wi-Fi is available in public areas, allowing guests to stay connected and browse the internet during their stay. Additionally, the hotel offers Free Wi-Fi in all rooms, making it convenient for guests to stay connected throughout their stay. For guests who smoke, the hotel has a designated smoking area, ensuring a comfortable environment for both smokers and non-smokers. The hotel also offers express check-in/check-out services, allowing guests to save time and start their vacation without any delays. Luggage storage is available for guests who arrive early or have late departures, providing a convenient solution for storing their belongings. With its range of convenience facilities, Hotel Zentik Project & Saline Cave ensures that guests have a comfortable and enjoyable stay, with all their needs taken care of.

Convenient and Hassle-Free Transport Facilities at Hotel Zentik Project & Saline Cave

At Hotel Zentik Project & Saline Cave, we understand the importance of convenient and hassle-free transportation options for our guests. Whether you are arriving at the airport or exploring the beautiful city of Valladolid, we have a range of transport facilities to cater to your needs. For those arriving by air, our airport transfer service ensures a seamless journey from the moment you land. Our friendly and professional staff will be waiting to greet you at the airport and assist with your luggage, allowing you to relax and enjoy the ride to the hotel. If you're interested in exploring the city and its surrounding attractions, our tours service is the perfect option. Our knowledgeable guides will take you on a journey through the rich history and culture of Valladolid, ensuring an unforgettable experience. For guests who prefer to drive, we offer valet parking and a car park free of charge. You can rest assured that your vehicle will be safely parked while you enjoy your stay. Additionally, our shuttle service provides convenient transportation to popular destinations in Valladolid, making it easy for you to explore the city at your own pace. At Hotel Zentik Project & Saline Cave, we strive to make your stay as comfortable and convenient as possible. With our range of transport facilities, you can focus on enjoying your time in Valladolid without any transportation worries.

Indulge in Culinary Delights at Hotel Zentik Project & Saline Cave

At Hotel Zentik Project & Saline Cave, dining is an experience to be savored. With a range of dining facilities available, guests can indulge in culinary delights throughout their stay. Start your day off right with a visit to the hotel's charming coffee shop, where you can sip on a freshly brewed cup of coffee or enjoy a light breakfast in a cozy and relaxed atmosphere. For a more substantial meal, head to the hotel's restaurant, where a team of talented chefs awaits to tantalize your taste buds. Offering a diverse menu of local and international cuisines, the restaurant provides a truly unforgettable dining experience. Whether you're craving traditional Mexican dishes or exploring new flavors, the restaurant's expertly crafted dishes are sure to satisfy even the most discerning palate. If you prefer to dine in the comfort of your own room, Hotel Zentik Project & Saline Cave also offers room service. Enjoy a delicious meal delivered right to your doorstep, allowing you to unwind and indulge in the privacy of your own space. To ensure a seamless and enjoyable stay, the hotel also provides daily housekeeping, ensuring that your dining areas are always clean and ready for your next culinary adventure. With these exceptional dining facilities, Hotel Zentik Project & Saline Cave promises a gastronomic journey that will leave you wanting more.

Luxurious and Comfortable Room Options at Hotel Zentik Project & Saline Cave

Discover a variety of inviting accommodations at Hotel Zentik Project & Saline Cave that cater to different preferences and group sizes. Choose from the spacious Queen Room with Two Queen Beds, offering 42 square meters of comfort, perfect for families or friends traveling together. For a more intimate stay, the Standard King Room provides 42 square meters of elegant space with a choice of a single or king-sized bed, ensuring a restful retreat. Additionally, the Junior Suite offers a cozy 24 square meters with a plush king bed, ideal for guests seeking a blend of comfort and style. Booking these rooms through Agoda guarantees you the best prices available, making your stay more affordable without compromising quality. The platform also offers a hassle-free booking experience, allowing you to reserve your preferred room quickly and easily. Enjoy peace of mind knowing your accommodations are secured at the best rates, leaving you free to focus on exploring the unique attractions of Valladolid and the surrounding area.

Discover the Enchanting World of Fernando Novelo in Valladolid

Nestled in the heart of Valladolid, Mexico, the Hotel Zentik Project & Saline Cave offers a truly unique and enchanting experience for travelers seeking a one-of-a-kind stay. Situated just a short distance from the captivating Fernando Novelo, this hotel provides the perfect base for exploring the area's rich cultural heritage and natural wonders. Fernando Novelo is a renowned artist and sculptor whose work has become an integral part of Valladolid's artistic landscape. His masterpieces can be found scattered throughout the city, showcasing his distinctive style and passion for storytelling through art. From whimsical sculptures in public squares to thought-provoking installations in galleries, Fernando Novelo's creations never fail to captivate and inspire. Visitors to Hotel Zentik Project & Saline Cave are in for a treat as they immerse themselves in the vibrant world of Fernando Novelo. The hotel itself is a work of art, with each room adorned with unique sculptures and intricate designs, showcasing the artist's creativity and attention to detail. Guests can also explore the nearby Saline Cave, a natural wonder filled with stunning stalactites and stalagmites, creating a surreal and otherworldly atmosphere. Whether you are an art enthusiast, nature lover, or simply seeking a truly unforgettable experience, a stay at Hotel Zentik Project & Saline Cave in Valladolid is sure to leave a lasting impression. Come and discover the enchanting world of Fernando Novelo, where art, culture, and nature intertwine to create a truly magical experience.

Traveling to Hotel Zentik Project & Saline Cave from the nearest airports in Valladolid, Mexico

When arriving in Valladolid, Mexico, there are a few options to consider when traveling to Hotel Zentik Project & Saline Cave located in Fernando Novelo. The nearest airport to Valladolid is Manuel Crescencio Rejón International Airport (MID) in Merida, which is approximately 150 kilometers away. From the airport, you can choose to take a taxi or hire a private car to reach the hotel. The journey takes around 2 hours, and the scenic drive allows you to soak in the beauty of the Yucatan Peninsula. Another option is to fly into Cancun International Airport (CUN), which is approximately 170 kilometers away from Valladolid. From Cancun, you can take a direct bus to Valladolid, which is a convenient and affordable option. The bus journey takes around 2.5 to 3 hours, and the buses are comfortable and equipped with air conditioning. Once you arrive in Valladolid, Hotel Zentik Project & Saline Cave is located in the charming neighborhood of Fernando Novelo. It is recommended to pre-book a taxi or arrange for a hotel transfer to ensure a hassle-free arrival at your destination. The hotel is a unique and enchanting retreat, known for its stunning saline cave and lush gardens. With its tranquil atmosphere and luxurious amenities, Hotel Zentik Project & Saline Cave is the perfect place to unwind and immerse yourself in the beauty of Valladolid, Mexico.

Delicious Dining Options Near Hotel Zentik Project & Saline Cave

When it comes to dining near Hotel Zentik Project & Saline Cave, guests are spoiled for choice. Just steps away from the hotel, you'll find Naino, a charming restaurant that offers a delightful blend of traditional and contemporary Mexican cuisine. With its cozy ambiance and friendly staff, Naino is the perfect place to enjoy a romantic dinner or a casual lunch with friends. Another fantastic option is La lira-Restaurant, located nearby. This restaurant boasts a diverse menu featuring mouthwatering international dishes, ensuring that there is something to satisfy every palate. Whether you're craving Mexican delicacies or international flavors, these restaurants near Hotel Zentik Project & Saline Cave are sure to leave you craving for more.

Affordable Luxury: Experience Hotel Zentik Project & Saline Cave at an Unbeatable Price

Indulge in a truly unique and luxurious experience at Hotel Zentik Project & Saline Cave in Valladolid, Mexico, without breaking the bank. With an average price of $284 per room, this hotel offers exceptional value for its one-of-a-kind amenities and stunning surroundings. Compared to the average price of a hotel room in Valladolid, which stands at $188, Hotel Zentik Project & Saline Cave provides an unparalleled blend of affordability and luxury. Immerse yourself in the ultimate relaxation at this enchanting property, where every detail has been carefully curated to create a haven of tranquility. From the moment you step into the hotel, you'll be captivated by its unique architecture and design. The rooms are elegantly furnished, featuring modern amenities and comfortable beds to ensure a restful night's sleep. The highlight of the hotel is undoubtedly the saline cave, where you can rejuvenate your mind and body in a natural underground oasis. Don't miss the opportunity to experience Hotel Zentik Project & Saline Cave at an unbeatable price. Book your stay today and immerse yourself in the perfect blend of luxury, comfort, and affordability.

A Relaxing Oasis with Great Service

Escape to a tranquil paradise at Hotel Zentik Project & Saline Cave, where guests are raving about the spacious and immaculate rooms, beautiful gardens, and refreshing pool area. The attentive and friendly staff go above and beyond to ensure a memorable stay. One of the highlights of this unique hotel is the cave pool, offering a one-of-a-kind experience for a rejuvenating soak. Indulge in ultimate relaxation and be captivated by the serene atmosphere of this oasis in Valladolid, Mexico.

A Tranquil Oasis with Exceptional Facilities and Impeccable Service

Indulge in a truly unforgettable stay at Hotel Zentik Project & Saline Cave, where guests consistently rave about their exceptional experiences. With an impressive overall rating of 9.2, this unique hotel offers a tranquil oasis in the heart of Valladolid, Mexico. One of the standout features of this hotel is its exceptional value for money, with a remarkable rating of 9.4. Guests appreciate the high-quality amenities and services provided at Hotel Zentik Project & Saline Cave, all at an affordable price. From the moment you step foot into the hotel, you'll be captivated by its stunning facilities. With a rating of 9.7 for facilities, this hotel goes above and beyond to ensure that guests have everything they need for a memorable stay. Whether you want to relax by the pool, unwind in the spa, or explore the unique saline cave, Hotel Zentik Project & Saline Cave has it all. Cleanliness is another aspect that guests consistently praise, with a rating of 9.7. The hotel's dedicated housekeeping team ensures that every corner of the property is immaculate, creating a welcoming and hygienic environment for guests. Additionally, the staff performance at Hotel Zentik Project & Saline Cave is top-notch, with a remarkable rating of 9.7. The friendly and attentive staff members go above and beyond to make guests feel at home, providing personalized service and ensuring that every need is met. With its exceptional facilities, impeccable cleanliness, and outstanding staff performance, Hotel Zentik Project & Saline Cave offers a truly remarkable experience. Whether you're seeking relaxation, adventure, or a combination of both, this hotel is the perfect choice for an unforgettable stay in Valladolid, Mexico.

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Amenities and facilities

Exceptional9.5

Facilities

Most talked about facilities

Languages spoken
  • English
  • Spanish
Internet access
  • Free Wi-Fi in all rooms!
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Body scrub
  • Game room
  • Garden
  • Massage
  • On-site entertainment
  • Solarium
  • Spa
  • Swimming pool [indoor]
  • Swimming pool [outdoor]
  • Tours
  • Yoga room
Dining, drinking, and snacking
  • Alternative meal arrangement
  • Bar
  • Coffee shop
  • Restaurants
  • Room service
  • Snack bar
Services and conveniences
  • Air conditioning in public area
  • Concierge
  • Daily housekeeping
  • Elevator unavailable
  • Invoice provided
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Salon
  • Smoke-free property
  • Smoking area unavailable
  • Terrace
  • Xerox/fax in business center
Access
  • Adult-only property
  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Check-in/out [private]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed unavailable
  • Safety/security feature
  • Security [24-hour]
Getting around
  • Airport transfer
  • Car park [free of charge]
  • Rental car
  • Shuttle service
  • Valet parking

Food and dining

Restaurants on site
Restaurant Naino
  • Cuisine: International, Mediterranean, Mexican
  • Menu: Buffet

Location

Calle 30 #192C entre la calle 27 y 29 Colonia: Fernando Novelo., Fernando Novelo, Valladolid, Mexico, 97780

Excellent8.1

Location

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

Minimum age of guests is: 18 year(s).

Others
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from15:00
  • Check-out until12:00
  • Check-out from11:30
  • Check-in until23:30

Property announcements

Only children 16 or older can be accommodated in this property. Children under the age of 16 will not be permitted into the property. The hotel will make a charge on your debit or credit card, in the amount of $ 0.01 MXN cent only to verify that the card is active and corroborate the information provided by the client, which will be taken into account at the time of making your check inGuests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Reviews of Hotel Zentik Project & Saline Cave from real guests

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All ratings and comments on Agoda are from verified guests who must complete a stay before submitting a review.

Provided by verified guests of

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9.0
  • Service score 9.7 out of 10 and is a high score in Valladolid
    Service9.7
  • Facilities score 9.5 out of 10 and is a high score in Valladolid
    Facilities9.5
  • Cleanliness score 9.2 out of 10 and is a high score in Valladolid
    Cleanliness9.2
  • Value for money score 9 out of 10 and is a high score in Valladolid
    Value for money9.0
  • Location score 8.1 out of 10 and is a high score in Valladolid
    Location8.1
High score for Valladolid

Rating

9+ Exceptional (13)
8-9 Excellent (4)
7-8 Very Good (1)
6-7 Good (1)
<6 Below Expectation (1)
Guest Type
Room Type
Language

Show reviews that mention 

Showing 20 verified guest comments
Changed to review page 1
  1. 9.6
    Exceptional
    Philip from Belgium
    Family with teens
    Deluxe Suite, 2 Double Beds, Garden View
    Stayed 2 nights in September 2025

    “Geweldig hotel”

    Zeer goed hotel als uitvalbasis voor Valladolid en Chichen Itza. Het centrum is ongeveer 25 minuten wandelen. Mooie ruime kamers, mooi zwembad, de ondergrondse grot met zwembad is geweldig. Voor het ontbijt kan je kiezen uit een aantal mogelijkheden op de kaart. Zeer lekker eten in het restaurant.

    Reviewed September 07, 2025
  2. 10.0
    Exceptional
    Sameeksha from Canada
    Family with teens
    Deluxe Suite, 2 Double Beds, Garden View
    Stayed 2 nights in August 2025

    “The highlight of our trip”

    Stunning hotel, amenities are so cool, prices are very very affordable especially compared to prices in the town, the saline cave was such a unique and unforgettable experience, the staff is an absolute pleasure. Stay here, dont think twice!

    Reviewed August 29, 2025
  3. 9.6
    Exceptional
    Leah from United States
    Group
    Standard King Room
    Stayed 1 night in December 2023

    “Exceptional”

    Loved this place. The room was great. Bed was comfortable, very spacious and loved the artistic decor. The salt cave was really cool and nice place to relax at the end of the day. Was sad that we only got to stay for one night and could have spent an entire day relaxing here.

    Reviewed December 20, 2023
  4. 10.0
    Exceptional
    Richard from United States
    Couple
    Deluxe Suite, 2 Double Beds, Garden View
    Stayed 1 night in July 2025

    “Nothing But Awesome ”

    One of my favorite places in the Yucatán. Must experience, the underground cenote, the pool, the food and drinks. The staff has always been amazing.

    Reviewed July 04, 2025
  5. 3.6
    Prabhat from United States
    Couple
    Deluxe Suite, 2 Double Beds, Garden View
    Stayed 2 nights in March 2024

    “Below average hotel. Bed bugs. Poor lighting. ”

    Before I share my experience I would like to give a big shout out to the hotel staff who earnestly tried to make my stay comfortable. Now about the hotel. It is a kind of concept hotel. The entire facility is poorly lit. The stairs to my room on 2nd floor had no light and was very dangerous at night. Wifi is very bad. Rooms are designed on a rustic theme but the lights were not sufficient and placement of light fixtures are not properly planned. Bathroom doesn’t provide privacy as the door is made out of slats with gaps in between. Shower was like what you must have seen at the beaches to wash off salt water and sand. I would have lived with that but the dealbreaker for me was the bed bugs. We woke up with rashes the next morning. When we informed the front desk about that one guy came to inspect and found the bugs all over the bed. He informed us that there was no other rooms available and changed the bed covers for us but that was of no help. The location of the hotel is also not good if you like to walk around and explore the area. Overall I liked the theme but won’t stay there again and won’t recommend it to anyone.

    Reviewed March 26, 2024
Changed to review page 1

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