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In my opinion, it’s still the best 5 stars hotel in RAK, the prices are okay for a five star hotel. But I think it’s time for a much needed renovation. I stayed in this hotel many times for the past four years, every time I see things showing wear and tear. The bathtubs needs maintenance, in all the rooms I stayed in they were chipped, which is unacceptable for a five starts hotel. The toilets should be cleaned better, many times I smelled urine and couple of times I saw some spots on the toilet, I don’t complain to the hotel so they don’t fire someone because of me. The bathroom sink area needs a deep clean, you can clearly see the silicone and it’s black and moldy. I also changed rooms because the toilet seat was broken, no way they didn’t notice that. Also the room randomly gets a foul smell, bathroom like smell from the AC unit, also I had to change my room because the AC unit wasn’t working probably. The furniture (especially sofas and cabinets) are poorly cleaned, they have stains on them, some are poorly fixed, I saw a white sofa that was sewed with a black thread poorly. You can clearly see dust everywhere, especially in corners and on top of cabinets and on the beautiful art they have. I stay for a long time every time , they only brought fruit platter once, they should bring one every single day, like most luxury hotels. It saddens me this is my last stay here, but I don’t like spending too much money in a hotel and not be happy. They should definitely improve and train their cleaning staff, and maintain what’s broken. Small details like these could lower their loyal customers. In the positive side, they try to help you have a better stay, they upgraded my room for free after waiting for a long time tho.

I made a last minute booking on a third party website for our Anniversary (2 days and 1 night stay, half board). Our special day was last Friday (9th October) and I just made the booking on 8th October  so I called the hotel to confirmed my booking and to make a short notice special request for our special day like (cake, bedding arrangement) etc. Ms. Janet (booking & reservation) who is very kind assured me that my request will be noted. Well done Ms. Janet for taking care of this.   Even that there’s a (Covid) the Hotel is very much full plus it’s a weekend, Amazingly the Hotel handles it very well. Before you enter the hotel your temperature will be check in the gate and there are Marshalls in the lobby who will assist you and make sure that guests wears mask and follow social distancing, (the hotel staff will let you feel that you are safe while staying in the hotel).   Upon check-in I was assisted by Waleed of (Check-In Counter) and told him If he can arrange an early check-in and of course to give us a lovely location of our room because it’s our special day. We are so delighted to see that we had the best location of our room and as per my request they set up something special to our room even though on their website it mentioned that special request should be done 24 hours before, but still the Hotel didn’t disappoint me.  Applause for Mr. Waleed and also to Housekeeping for making this possible.   I also would like to commend the staff in the swimming pool area who gives beach towel, when that time that they run out of towels as promised by the staff (I forgot his name) he will bring the towel to us as expected less than 5 minutes we got our towels already.    For our dining experienced (Al Marjan Restaurant) we are lucky that Djosa who is very friendly, jolly and polite who assisted us in our table, she makes sure that we are being taking care of the hotel servers.  A big thanks to you guys.   Downside Comment: ( I thought that half board meal t

definitely one of the best hotels we ever stayed at, for sure the best in the middle east in our opinion. huge and beautiful territory, great for jogging or walking. numerous pools (6 i think, we haven't event tried them all) including temperature controlled and not. excellent facilities for children - a good playground, a good separate pool with a slide and an excellent kid's clud - kids paradise - with plenty of toys and extremely nice staff who keep children happy and occupied. very reasonable pricing for such a great kid's club too. our daugher loved it and didn't want to leave, the villa was very good, then we decided to stay one more night in a room, which was also perfect. impressed by the fact that despite the hotel was fully booked it did not feel crowded at all on the weekend because it has such a huge territory with pools spread out across it. plenty of food outlets, but the food is a bit pricy, 110 dirhams (30 dollars) for breakfast is expensive in my opinion, but then it is a 5-star hotel after all. overall - extremely, extremely pleased with everyting. the very first night back at home after this extended weekend we booked a full week at the end of april, can't wait to be back there.

Me and my friend stayed for the weekend. We got twin bed room with breakfast. Facilities are okay, the pool was well maintained, room is clean and hotel staffs were friendly. Commended the bar staff by the pool for he was very accommodating. He even gave us direction where to go and what to do and recommemded hotel facilities that we can use. Breakfast has a lot of selection but not that so scrumptious, can be improved. The beach was awesome, water was cold but the only problem was, there were jelly fishes around. Before taking a dip, one have to be careful. One thing that is not very appealing is the sound of the music from the club which is very loud. Overall, i still recommend this hotel to my friends.

Liked the location and the hotel facilities. Just a shame that I came here while the covid situation is still happening. Our room was so spacious. Loved the bathroom. Only thing was we had to request for dental kits, as we were expecting them to be ready since it’s a 5-star hotel. Had breakfast at Aysya. Food was great; only let down was the tough bacon. Concierge was very helpful and friendly. Nevertheless will definitely consider coming back when hopefully the covid issue is over.