Find hotels in Fortress Al Jazeera Al Hamra

In my opinion, it’s still the best 5 stars hotel in RAK, the prices are okay for a five star hotel. But I think it’s time for a much needed renovation. I stayed in this hotel many times for the past four years, every time I see things showing wear and tear. The bathtubs needs maintenance, in all the rooms I stayed in they were chipped, which is unacceptable for a five starts hotel. The toilets should be cleaned better, many times I smelled urine and couple of times I saw some spots on the toilet, I don’t complain to the hotel so they don’t fire someone because of me. The bathroom sink area needs a deep clean, you can clearly see the silicone and it’s black and moldy. I also changed rooms because the toilet seat was broken, no way they didn’t notice that. Also the room randomly gets a foul smell, bathroom like smell from the AC unit, also I had to change my room because the AC unit wasn’t working probably. The furniture (especially sofas and cabinets) are poorly cleaned, they have stains on them, some are poorly fixed, I saw a white sofa that was sewed with a black thread poorly. You can clearly see dust everywhere, especially in corners and on top of cabinets and on the beautiful art they have. I stay for a long time every time , they only brought fruit platter once, they should bring one every single day, like most luxury hotels. It saddens me this is my last stay here, but I don’t like spending too much money in a hotel and not be happy. They should definitely improve and train their cleaning staff, and maintain what’s broken. Small details like these could lower their loyal customers. In the positive side, they try to help you have a better stay, they upgraded my room for free after waiting for a long time tho.

I made a last minute booking on a third party website for our Anniversary (2 days and 1 night stay, half board). Our special day was last Friday (9th October) and I just made the booking on 8th October  so I called the hotel to confirmed my booking and to make a short notice special request for our special day like (cake, bedding arrangement) etc. Ms. Janet (booking & reservation) who is very kind assured me that my request will be noted. Well done Ms. Janet for taking care of this.   Even that there’s a (Covid) the Hotel is very much full plus it’s a weekend, Amazingly the Hotel handles it very well. Before you enter the hotel your temperature will be check in the gate and there are Marshalls in the lobby who will assist you and make sure that guests wears mask and follow social distancing, (the hotel staff will let you feel that you are safe while staying in the hotel).   Upon check-in I was assisted by Waleed of (Check-In Counter) and told him If he can arrange an early check-in and of course to give us a lovely location of our room because it’s our special day. We are so delighted to see that we had the best location of our room and as per my request they set up something special to our room even though on their website it mentioned that special request should be done 24 hours before, but still the Hotel didn’t disappoint me.  Applause for Mr. Waleed and also to Housekeeping for making this possible.   I also would like to commend the staff in the swimming pool area who gives beach towel, when that time that they run out of towels as promised by the staff (I forgot his name) he will bring the towel to us as expected less than 5 minutes we got our towels already.    For our dining experienced (Al Marjan Restaurant) we are lucky that Djosa who is very friendly, jolly and polite who assisted us in our table, she makes sure that we are being taking care of the hotel servers.  A big thanks to you guys.   Downside Comment: ( I thought that half board meal t

This is my second stay. Rooms have balconies and the bathroom can be viewed from the room itself. The room and the bathroom were very clean. The beds are very comfortable. 4 persons can stay comfortably at the double queen room. I had a 7 year and a 5 year kids with me so no extra bedding were required. The breakfast buffet offered a big choice. The food was really good. Secuirity was good. The location is a bit remote but with a car, you can be in the middle of the city in about 10 minutes. The kids and myself enjoyed the pool. There are 2 areas for the kids and 3 areas for adults including the private beach. The pool closes at 7pm. There are many cafe's and bars in the hotel. For the lower most rooms, you can access the pool area directly from your room using the back door (which is equivalent to the balcony on higher rooms). I highly recommend this hotel. It is currently rated as the best hotel in Ras Al Khaima. Overall, it has the best value for money when you compare all the facilities available to you with the service, the cleanliness and the pool/beach.

This was my 2nd visit to this "resort", I booked as usual 2 rooms for all the weekend for me & my family. The staff was so professional, the facilities are excellent, and what to say about food! It is really awesome! The swimming pool is so clean with a part dedicated to the babies & young children. The beach is so clean as well, I just found the stairs to reach the beach from the hotel level little bit long but to be honest it is worth it. You will find a clean sandy beach with crystal clear water that you can enjoy swimming from early morning till 7pm. (Even though we sometimes were swimming after 7pm untill it was all dark). Around 8 to 9pm, we were visiting the coffee shop of the resort where we were enjoying nice food and shisha (Hubble Bubble). I highly recommend this hotel to any person willing to enjoy a great vacation on the beach in a friendly clean environment.

Stay was better than what we expected, nice sea view of the room, good service every where. But few things that was little disappointing the inside heated pool was not warm enough to swim. The lunch at AL LIWAN restaurant was a total disaster & food was cold & not tasty & over rated & also expensive! They charged us Aed 150.00 per person same like the outside guest no difference!! The breakfast in the same restaurant was really good in the next day though. Other than that we were very happy & the kids were thrilled. Thanks for the staff & a special thanks to Ken from the reservations he was very sweet & helpful.