Swimming pool, Na Balam in Cancun
Na Balam
Exterior view, Na Balam in Cancun
Lobby, Na Balam in Cancun
Swimming pool, Na Balam in Cancun
Facilities, Na Balam in Cancun
Facilities, Na Balam in Cancun

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467 reviews

467 reviews

Location 9.2
Service 9.2
Cleanliness 9.0
Facilities 8.4
Room comfort and quality 7.5
See map


Location rating score

Exceptional location - 90 meters to the beach
Exceptional for walking
Walkable places
Sea Hawk Divers
90 m
North Beach
90 m
Galeria de Arte Mexicano
210 m
Poc-Na Hostel
330 m
La Galerita
370 m
Popular landmarks
Torre Escenica
13.7 km
Mercado 28 Market
14.1 km
La Isla Shopping Village
16.8 km
Interactive Aquarium
16.9 km
Avenida Kukulkan
17.7 km
Closest landmarks
Post Office Correos de Mexico
240 m
Playa Centro
500 m
Medical Center
510 m
Galeria Pau Pao
550 m
Súper Aki
570 m

Na Balam

Calle Zazil Ha, S/N, Isla Mujeres, Cancun, Mexico, 77400 - See map

Get your trip off to a great start with a stay at this property, which offers free Wi-Fi in all rooms. Conveniently situated in the Isla Mujeres part of Cancun, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous La Isla Shopping Village. Rated with 3 stars, this high-quality property provides guests with access to restaurant and spa on-site.


Airport transfer

90 meters to the beach

Free Wi-Fi in all rooms!

Breakfast [free]

Daily housekeeping


Airport transfer

Bicycle rental

Car park

Shuttle service

Swimming pool [outdoor]


Free Wi-Fi in all rooms!

Luggage storage

Your dates are popular among travelersUsers are booking a place in Cancun every 4 minutes on Agoda.com
Value for money7.3
Location rating9.2
Nearest airportCancun International Airport (CUN)
Distance to airport27.6 km

Rooms available at Na Balam

Very good
Room comfort & quality


Standard Poolside with Two Double Beds
  • Room size: 56 m²/603 ft²
  • Garden view
  • 2 double beds
Enter dates to see prices
Two-Bedroom Suite
  • Room size: 104 m²/1119 ft²
  • Courtyard view
  • 1 king bed & 1 king bed
Enter dates to see prices
Poolside Suite
  • Room size: 68 m²/732 ft²
  • Garden view
  • 1 king bed and 2 double bed...
Enter dates to see prices
Junior Suite
  • Room size: 55 m²/592 ft²
  • Shower
  • 1 king bed
Enter dates to see prices
Poolside Room
  • Room size: 56 m²/603 ft²
  • Shower
  • 2 queen beds or 1 king bed
Enter dates to see prices
Two Bedroom Suite
  • Non-smoking
  • Shower
  • 2 king beds
Enter dates to see prices
  • Shower
Enter dates to see prices
Pool View
  • Shower
Enter dates to see prices
4 Bedroom Villa
  • Shower
Enter dates to see prices
Room Assigned on Arrival
  • Shower
  • 1 single bed
Enter dates to see prices

Frequently asked questions

What type of water sports activities are readily available at Na Balam?

Na Balam offers a list of water sport activities which include snorkeling, diving, and fishing for you to get your exercise in .

What is the typical travel time to a nearby airport from Na Balam?

The average travel time to get from Na Balam to the airport is 50 minutes, but please keep in mind that the travel time may fluctuate based on traffic, weather conditions, and time of day.

How many floors does Na Balam have?

Na Balam has a total of 2 floors.

At what time of the year is Na Balam most popular?

Na Balam's most popular month where verified visitors have stayed the most is in December.

In which languages can Na Balam's employees communicate?

Na Balam can communicate in 2 languages and supports popular languages such as English and Spanish for guests going to this property. Please refer to the 'Amenities and facilities' section and in the 'Languages spoken' category to find out what other languages this property supports.

What is the verified guest review consensus about Na Balam's wellness amenities?

65.0% of our past visitor assessments have given a positive appraisal and comments about this property's wellness amenities. You can look up on more detailed customer reviews, and comments for Na Balam down in the review section.

What is the typical rating that past Solo travelers' have given to Na Balam?

Past solo travelers that have stayed at this property have given Na Balam an average rating of 7.7. You can look up more detailed customer reviews and evaluations by filtering for a specific type of verified travelers down in the review section.

What is the average rating that past Families with young children have given to Na Balam?

Verified families with young children that have stayed at this property have given Na Balam an average rating of 8.3. You can look up more specific customer ratings and feedback by filtering for a specific type of verified travelers down in the review section.

What is the typical rating that verified Group travelers have given to Na Balam?

Verified group travelers that have stayed at this property have given Na Balam an average rating of 7.9. You can find more detailed customer ratings and feedback by filtering for a specific type of verified travelers down in the review section.

What is the closest airport to Na Balam?

The nearest airport to Na Balam is Cupul National Airport, 148.0 km away.

Property ranking|Compared to 1,243 Cancun properties
Location score
Service score
Cleanliness score
Room comfort score
Better than
of Cancun properties
Better than
of Cancun properties
Better than
of Cancun properties
Better than
of Cancun properties
More about Na Balam

More about Na Balam

Experience Tranquility and Luxury at Na Balam in Cancun, Mexico

Nestled in the heart of Cancun, Mexico, Na Balam is a charming 3-star hotel that offers a serene and luxurious escape from the bustling city life. With its prime location and impeccable service, Na Balam is the perfect choice for travelers seeking a relaxing and rejuvenating vacation. As you step into the hotel, you will be greeted by a warm and inviting atmosphere, with friendly staff ready to assist you throughout your stay. The check-in process is seamless, with check-in available from 03:00 PM. This allows you to settle in and unwind after a long journey, ensuring that your vacation starts on a stress-free note. Na Balam boasts a total of 12 beautifully appointed rooms, each designed with the utmost comfort and style in mind. Whether you choose a cozy standard room or indulge in the spaciousness of a suite, you can expect nothing less than absolute luxury. The rooms are tastefully decorated with a blend of modern and traditional Mexican elements, creating a harmonious ambiance that exudes tranquility. For those who value their privacy and prefer a child-free environment, Na Balam is the ideal choice. The hotel does not allow children to stay free of charge, ensuring a peaceful and uninterrupted stay for all guests. However, please note that there may be extra charges for children, making it a suitable option for families who are willing to pay for a child's stay. When it comes to checking out, Na Balam offers a generous check-out time of 12:00 PM. This allows you to enjoy a leisurely morning, savoring a delicious breakfast or taking a dip in the hotel's refreshing pool before bidding farewell to this slice of paradise. Additionally, the hotel's convenient location ensures that the airport is only a short 50-minute drive away, making your departure hassle-free. At Na Balam, every detail is carefully curated to provide guests with an unforgettable experience. From the serene ambiance to the impeccable service, this hotel is a haven of tranquility in the heart of Cancun. Whether you are seeking a romantic getaway or a peaceful retreat, Na Balam is the perfect destination to unwind and rejuvenate your mind, body, and soul.

Unwind and Indulge: Na Balam's Entertainment Facilities

Na Balam in Cancun, Mexico offers a range of entertainment facilities that are sure to enhance your stay and leave you feeling relaxed and rejuvenated. The hotel boasts a stylish bar where you can unwind with a refreshing cocktail or a glass of fine wine. Whether you're in the mood for a classic mojito or a tropical margarita, the skilled bartenders at Na Balam will craft the perfect drink to suit your taste. The bar also offers a selection of light snacks and appetizers, making it the perfect spot to enjoy a casual evening with friends or loved ones. If you're looking to pamper yourself, Na Balam's spa is the ultimate sanctuary of tranquility. Step into a world of serenity and choose from a variety of indulgent treatments and therapies. From relaxing massages to invigorating body scrubs, the highly trained therapists will ensure you leave feeling refreshed and rejuvenated. The spa also features a sauna and a jacuzzi, providing the perfect opportunity to unwind and melt away any stress or tension. Surrounded by lush greenery, Na Balam's garden is a serene oasis where you can reconnect with nature and find inner peace. Take a leisurely stroll through the beautifully landscaped grounds, adorned with vibrant flowers and exotic plants. Find a secluded spot to read a book or simply sit back and soak in the tranquility. The garden also offers a peaceful setting for yoga or meditation, allowing you to find balance and harmony amidst the natural beauty of Cancun.

Unleash Your Adventurous Spirit at Na Balam's Sports Facilities

Na Balam, nestled in the breathtaking coastal city of Cancun, Mexico, offers an array of thrilling sports facilities that will awaken your inner adventurer. Whether you're a fishing enthusiast, a diving aficionado, or simply love being out on the water, Na Balam has everything you need to satisfy your cravings for excitement. Embark on a fishing expedition like no other, as Na Balam provides top-notch equipment and experienced guides to ensure an unforgettable experience. Dive into the crystal-clear turquoise waters of the Caribbean Sea and discover the mesmerizing underwater world through Na Balam's diving facilities. Explore vibrant coral reefs, encounter colorful marine life, and create memories that will last a lifetime. For those who prefer a more relaxed water activity, Na Balam offers boats and snorkeling gear, allowing you to leisurely explore the stunning coastline. Immerse yourself in the beauty of the surrounding nature as you snorkel alongside tropical fish and marvel at the vibrant coral formations. If you're seeking the ultimate beach experience, Na Balam's sports facilities provide the perfect opportunity to soak up the sun, build sandcastles, and indulge in beach volleyball. At Na Balam, adventure awaits at every turn. Whether you're an experienced sports enthusiast or a beginner looking to try something new, the hotel's sports facilities will cater to your every need, ensuring an exhilarating and unforgettable stay.

Convenience Facilities at Na Balam: Enhancing Your Stay in Cancun

At Na Balam, we understand the importance of convenience in ensuring a memorable stay for our guests. That's why we offer a range of top-notch facilities designed to make your experience as comfortable and hassle-free as possible. Our room service is available round the clock, allowing you to indulge in delicious meals and refreshing beverages without leaving the comfort of your room. Whether you're craving a late-night snack or a hearty breakfast to kickstart your day, our attentive staff is always ready to cater to your culinary desires. For the safety and peace of mind of our guests, we provide safety deposit boxes in each room. You can store your valuables and important documents securely, knowing that they are protected throughout your stay. Our dedicated concierge team is at your service, ready to assist you with any queries or requests you may have. Whether you need assistance with booking tours and excursions, arranging transportation, or simply seeking recommendations on the best local attractions, our knowledgeable staff is here to ensure that your stay in Cancun is nothing short of extraordinary. Stay connected with our complimentary Wi-Fi, available in all public areas and rooms. Whether you need to catch up on work emails, stay in touch with loved ones, or simply browse the web, our high-speed internet access ensures that you're always connected. Traveling with heavy luggage? Don't worry, we've got you covered. Our luggage storage facility allows you to securely store your bags while you explore the beautiful surroundings of Cancun. To ensure that your room remains clean and comfortable throughout your stay, our dedicated housekeeping team provides daily service, ensuring that you can relax and unwind in a pristine environment. With our range of convenience facilities, Na Balam aims to elevate your stay in Cancun, providing you with a seamless and enjoyable experience from start to finish.

Convenient Transport Facilities at Na Balam

Na Balam in Cancun, Mexico offers a range of transport facilities to ensure a seamless and hassle-free stay for its guests. Whether you're looking to explore the vibrant city or simply need a reliable mode of transportation, Na Balam has you covered. For those interested in exploring the stunning attractions and landmarks in Cancun, the hotel offers a variety of tours that cater to different interests and preferences. Whether you want to embark on a thrilling adventure in the Mayan ruins or soak up the sun on the pristine beaches, Na Balam's tour options are designed to provide an unforgettable experience. If you prefer to have the freedom to explore at your own pace, the hotel also provides car hire services. With a wide selection of vehicles available, you can easily rent a car and venture out to discover the hidden gems of Cancun at your leisure. For those who prefer a more convenient mode of transportation, Na Balam offers a reliable taxi service. Whether you need a ride to the airport or want to explore the nearby areas, the hotel's taxi service ensures that you can travel comfortably and efficiently. With its comprehensive range of transport facilities, Na Balam ensures that guests have easy access to all the wonders that Cancun has to offer. Whether you choose to join a tour, rent a car, or utilize the taxi service, you can rest assured that your transportation needs will be well taken care of during your stay at Na Balam.

Relax in Comfort and Style with Na Balam's Luxurious Room Facilities

At Na Balam, we understand the importance of providing our guests with the utmost comfort and convenience during their stay. Our rooms are equipped with top-notch facilities to ensure a truly memorable experience. Step into your room and feel the refreshing blast of cool air from the air conditioning, creating a soothing atmosphere to escape the tropical heat. Wrap yourself in the softness of our plush bathrobes, a perfect way to unwind after a long day of exploring Cancun's vibrant attractions. Style your hair effortlessly with the hair dryer provided, allowing you to look your best for any occasion. Quench your thirst with a refreshing drink from the well-stocked mini bar, offering a wide selection of beverages to suit every taste. Step out onto your private balcony or terrace and take in the breathtaking views of the surrounding natural beauty, creating the perfect setting for relaxation and tranquility. Na Balam's room facilities are designed to provide you with the ultimate comfort and convenience, ensuring a truly unforgettable stay.

Indulge in Culinary Delights at Na Balam's Dining Facilities

At Na Balam, guests are in for a treat with an array of dining options that will satisfy even the most discerning palates. The hotel boasts a charming on-site restaurant that offers a delightful culinary experience. With its warm and inviting ambiance, guests can enjoy a delectable selection of local and international dishes prepared by skilled chefs. From fresh seafood caught from the nearby waters to flavorful Mexican specialties, the restaurant at Na Balam promises a memorable dining experience. For those who prefer the convenience of dining in the comfort of their own rooms, Na Balam also offers room service. Guests can indulge in a delectable meal without leaving the comfort of their cozy accommodations. Whether it's a leisurely breakfast in bed or a romantic dinner for two, the attentive staff will ensure that every meal is delivered promptly and with impeccable presentation. In addition to the restaurant and room service, Na Balam provides daily housekeeping to ensure that guests' dining experiences are always accompanied by a clean and tidy environment. The dedicated housekeeping team takes pride in maintaining the highest standards of cleanliness, allowing guests to fully relax and enjoy their meals without any worries. From refreshing the table linens to tidying up after each meal, the daily housekeeping service at Na Balam ensures that every dining experience is a seamless and enjoyable one.

Discover the Paradise of Isla Mujeres in Cancun, Mexico

Nestled in the turquoise waters of the Caribbean Sea, Isla Mujeres is a breathtaking island paradise just a short ferry ride away from Cancun, Mexico. With its pristine white sandy beaches, crystal-clear waters, and vibrant marine life, this tropical haven offers a truly unforgettable escape. Immerse yourself in the natural beauty of Isla Mujeres as you explore its stunning coastline. Snorkel or dive in the vibrant coral reefs, where you can swim alongside colorful tropical fish, graceful sea turtles, and even majestic whale sharks. For those seeking adventure, take a kayak or paddleboard and venture into the calm, azure waters, or hop on a boat tour to discover hidden coves and secluded beaches. In addition to its natural wonders, Isla Mujeres also boasts a charming town center filled with colorful buildings, lively markets, and authentic Mexican cuisine. Stroll along the streets lined with boutiques and art galleries, where you can find unique souvenirs and local crafts. Indulge in delicious seafood dishes at beachfront restaurants, or sip on a refreshing cocktail while enjoying the stunning sunset views. Whether you're seeking relaxation, adventure, or a taste of Mexican culture, Isla Mujeres has it all. With its idyllic beaches, vibrant marine life, and charming town, this tropical paradise is a must-visit destination for any traveler.

Getting to Na Balam from Cancun Airport: A Journey to Paradise

Nestled in the stunning Isla Mujeres, just a short distance from Cancun, Na Balam is a tropical haven that promises an unforgettable escape. To reach this slice of paradise, you'll first need to make your way from the airport to the ferry terminal in Cancun. Upon arrival at Cancun International Airport, you have a few options to reach Na Balam. The most convenient and hassle-free way is to book a private transfer or a taxi directly from the airport. This option allows you to sit back and relax as you're whisked away to the ferry terminal. Alternatively, you can opt for a shared shuttle service, which offers a more budget-friendly option for transportation. Once you arrive at the ferry terminal in Cancun, you'll take a scenic and enjoyable 20-minute ferry ride to Isla Mujeres. The ferry operates regularly throughout the day, making it easy to catch a ride to the island. As you sail across the crystal-clear turquoise waters, you'll be greeted by breathtaking views of the Caribbean Sea. Upon arrival at Isla Mujeres, Na Balam is just a short walk or taxi ride away, allowing you to quickly immerse yourself in the tranquil beauty of this beachfront paradise. Whether you choose to relax on the white sandy beaches, explore the vibrant marine life through snorkeling, or indulge in delicious local cuisine, Na Balam offers a peaceful retreat that will rejuvenate your senses. With its convenient access from Cancun Airport and its idyllic location on Isla Mujeres, Na Balam is the perfect destination for those seeking a blissful beach getaway.

Discover the Vibrant Surroundings of Na Balam

Na Balam is ideally located near a plethora of captivating landmarks and attractions, offering guests an unforgettable experience in Cancun, Mexico. Just a short distance away, you will find MUSA, the Underwater Museum of Art, where you can dive or snorkel amongst the mesmerizing sculptures submerged beneath the turquoise waters. Immerse yourself in the beauty of the underwater world and marvel at the unique art installations. For those seeking an adventurous getaway, Joyxee Island is a must-visit destination. This floating water park provides endless fun with its thrilling slides, trampolines, and obstacle courses. Spend a day bouncing, sliding, and splashing around in the crystal-clear Caribbean Sea. Nature enthusiasts will be captivated by the Garrafon de Catilla Beach Park, a pristine beachfront paradise. Relax on the white sandy shores, soak up the sun, and take a refreshing dip in the crystal-clear waters. The park also offers exciting activities such as snorkeling, kayaking, and zip-lining, allowing you to fully embrace the natural wonders of the area. If you're in need of any medical assistance during your stay, both the Hospital De Isla Mujeres and the Medical Center are conveniently located nearby. Additionally, the Tourist Information Office is within easy reach, providing helpful resources and guidance for exploring the local attractions. For a taste of the vibrant local culture, head to Playa Centro, a lively beachfront area bustling with restaurants, bars, and shops. Indulge in delicious Mexican cuisine, sip on tropical cocktails, and browse through unique handicrafts and souvenirs. Other nearby attractions include Fayne's, a popular beach club offering a vibrant atmosphere and delicious seafood, Tortugranja, a turtle sanctuary where you can learn about the conservation efforts, and Aqua Adventures Eco Divers, where you can embark on thrilling diving excursions to explore the mesmerizing underwater world. With its prime location surrounded by these captivating landmarks and attractions, Na Balam provides an ideal base for an unforgettable vacation in Cancun, Mexico.

A Culinary Adventure Awaits

Na Balam is surrounded by a diverse selection of restaurants that will satisfy every craving. Start your day with a delicious breakfast at Rooster Cafe, known for its mouthwatering pancakes and freshly brewed coffee. For a taste of the sea, head to BoBo's Fish & Chips, where you can indulge in crispy battered fish and perfectly seasoned fries. If you're in the mood for a juicy burger, Gringo's Burgers & Fries is the place to be, offering a variety of gourmet burgers made with high-quality ingredients. Elements of the Island is a must-visit for those craving authentic Mexican cuisine, with dishes bursting with flavors and spices. For a more sophisticated dining experience, Piano Bar Los Manolos offers a refined menu of international cuisine accompanied by live music. If you need a caffeine fix, Corals Coffee Frappes is the go-to spot, serving up refreshing frappes and specialty coffees. Dopi's is a local favorite, serving up traditional Mexican dishes with a modern twist. Meat lovers will delight in the offerings at L'Argentina Grill, where you can savor perfectly grilled steaks and Argentinean specialties. And for those craving a taste of Italy, Capricci Pizza & Sfizi serves up authentic Italian pizzas and other delectable dishes. With such a wide array of dining options just steps away from Na Balam, your taste buds are in for a treat.

Shop Till You Drop at Na Balam's Surrounding Shopping Landmarks

Na Balam is conveniently located near several shopping landmarks that cater to all your retail needs. Just a short walk away, you'll find jose guillermo amaya sanchez, a local boutique known for its trendy fashion pieces and unique accessories. If you're in the mood for some art shopping, Galeria Pau Pao and Galeria de Arte Mexicano are both nearby, offering a wide selection of exquisite artworks by talented Mexican artists. For beachwear and resort fashion, Jenny Penny Beach Boutique is the place to go, where you'll find stylish swimsuits, cover-ups, and beach accessories. And if you're looking for some stunning jewelry to complete your look, the nearby Jewelry Store has a dazzling collection of handcrafted pieces that will surely catch your eye. With these fantastic shopping options just a stone's throw away, Na Balam is the perfect destination for both relaxation and retail therapy.

Affordable Luxury: Experience Na Balam's Unbeatable Room Rates in Cancun

Escape to the tropical paradise of Cancun without breaking the bank at Na Balam. With an average room price of just $217, this stunning beachfront hotel offers a luxurious experience at an unbeatable value. Compared to the average price of a hotel room in Cancun, which stands at $304, Na Balam provides an incredible opportunity to indulge in a slice of paradise without compromising on quality or comfort. At Na Balam, affordability does not mean sacrificing luxury. Each room is elegantly designed, featuring modern amenities and breathtaking views of the Caribbean Sea. Whether you choose a cozy standard room or a spacious suite, you can expect top-notch service, comfortable furnishings, and a tranquil ambiance that will make your stay truly unforgettable. So why settle for an overpriced hotel room when you can enjoy the best of both worlds at Na Balam? Book your stay today and experience the perfect blend of luxury, affordability, and natural beauty in the heart of Cancun.

A Tropical Paradise with Exceptional Service

Na Balam, located in the stunning Cancun, Mexico, is a true tropical paradise that offers an unforgettable experience. From the moment you step foot on the property, you are greeted by the warm and friendly staff who go above and beyond to ensure your stay is nothing short of perfect. With breathtaking views of the crystal-clear turquoise waters and pristine white sandy beaches, this hotel is truly a slice of heaven. The staff at Na Balam is known for their exceptional service, always ready to assist with a smile. Whether you need recommendations for nearby attractions or help with arranging transportation, they are there to make your vacation effortless. Guests rave about the attentive and accommodating staff who make them feel like royalty. Not only is the location of Na Balam breathtaking, but the rooms are also equally impressive. Each room is tastefully decorated with a blend of traditional Mexican elements and modern comforts. The attention to detail is evident in every aspect, from the comfortable beds and luxurious linens to the stunning views from the private balconies. Guests are delighted by the spacious and well-appointed rooms, providing a serene and tranquil retreat after a day of exploring.

A Tranquil Oasis of Excellence in Cancun

Na Balam, located in the stunning destination of Cancun, Mexico, has garnered a remarkable overall rating of 8.4 from its satisfied guests. With its exceptional facilities and impeccable cleanliness, this hotel offers an experience that is truly second to none. One of the standout features of Na Balam is its unbeatable location, which has been rated an impressive 9.3 by guests. Situated in the heart of Cancun, this hotel offers easy access to the area's pristine beaches and vibrant nightlife, ensuring that guests have the best of both worlds at their fingertips. Whether you're seeking a relaxing day by the crystal-clear waters or a night filled with excitement, Na Balam's prime location allows you to effortlessly explore all that Cancun has to offer. In addition to its enviable location, Na Balam boasts an exceptional staff performance rating of 9.1. The dedicated and friendly team at this hotel goes above and beyond to ensure that every guest's needs are met, providing a level of service that exceeds expectations. From the moment you step foot into the hotel, you'll be greeted with warm smiles and a genuine desire to make your stay unforgettable. Whether you need assistance with arranging excursions or simply have a question about the local area, the staff at Na Balam are always on hand to assist with professionalism and a genuine passion for hospitality.

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Amenities and facilities



Most talked about facilities


2 mentions

Swimming Pool

1 mention

Languages spoken
  • English
  • Spanish
Internet access
  • Free Wi-Fi in all rooms!
  • Internet
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Boating
  • Diving
  • Fishing
  • Garden
  • Pool facilities
  • Snorkeling
  • Spa
  • Spa/sauna
  • Swimming pool [outdoor]
  • Tours
Cleanliness and safety
  • Anti-viral cleaning products
  • Cashless payment service
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hotel room service app
  • Hot water linen and laundry washing
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Professional-grade sanitizing services
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Temperature check for guests and staff
Dining, drinking, and snacking
  • Bar
  • Breakfast [free]
  • Restaurants
  • Room service
Services and conveniences
  • Air conditioning in public area
  • Concierge
  • Contactless check-in/out
  • Daily housekeeping
  • Elevator
  • Luggage storage
  • Safety deposit boxes
  • Smoke-free property
  • Smoking area
For the kids
  • Family room
  • CCTV in common areas
  • CCTV outside property
  • Fire extinguisher
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
Getting around
  • Airport transfer
  • Car park [free of charge]
  • Car park [nearby]
  • Rental car
  • Shuttle service
  • Taxi service
Sports equipment rental
  • Bicycle rental

Food and dining

Restaurants on site
  • Cuisine: Mediterranean
  • Menu: Buffet


Calle Zazil Ha, S/N, Isla Mujeres, Cancun, Mexico, 77400


  • Cancun International Airport (CUN)
    27.6 km
  • Cozumel International Airport (CZM)
    85.5 km
Public transportation
  • Cancun Bus Station
    13.4 km
  • ADO Bus Station
    13.4 km
Hospital or clinic
  • Medical Center
    510 m
Convenience store
  • Rocio Grocery Store
    290 m

What's nearby

Popular landmarks
  • Torre Escenica
    13.7 km
  • Mercado 28 Market
    14.1 km
  • La Isla Shopping Village
    16.8 km
  • Interactive Aquarium
    16.9 km
  • Avenida Kukulkan
    17.7 km
  • Mayan Museum of Cancun
    21.0 km
  • Playa Delfines
    22.0 km
  • El Rey Archaeological Zone
    22.5 km
  • Wet'n Wild Cancun
    27.2 km
  • Xoximilco Cancun by Xcaret
    31.6 km
Nearby landmarks
  • Sea Hawk Divers
    90 m
  • North Beach
    90 m
  • Galeria de Arte Mexicano
    210 m
  • Post Office Correos de Mexico
    240 m
  • Poc-Na Hostel
    330 m
  • La Galerita
    370 m
  • Fayne's
    370 m
  • Jenny Penny Beach Boutique
    380 m
  • jose guillermo amaya sanchez
    490 m
  • Coral Scuba Dive Center
    500 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Children 0-17 year(s)
Must use an extra bed
If you need an extra bed, it will incur an additional charge.
Guests 18 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

  • Check-in from15:00
  • Check-in until20:00
  • Check-out from07:00
  • Check-out until12:00
  • Reception open until20:00
Getting around
  • Airport transfer fee150 USD
  • Travel time to airport (minutes)50
  • Daily Internet/Wi-Fi fee0 USD
The property
  • Non-smoking rooms/floorsyes
  • Number of bars/lounges1
  • Number of floors2
  • Number of restaurants1
  • Number of rooms 12

Reviews of Na Balam from real guests

Provided by verified guests of Agoda
Room comfort and quality7.5
Value for money7.3
High score for Cancun
9+ Exceptional (4)
8-9 Excellent (2)
7-8 Very Good (3)
6-7 Good (1)
<6 Below Expectation (1)

Show reviews that mention 

Showing 11 verified guest comments
Anastasia from Canada
Pool View
Stayed 2 nights in December 2023

Nice hotel”

Was a nice hotel. Nice breakfast close to beach. Good area. Not amazing but good experience.

Reviewed February 03, 2024
Jeremy from United States
Family with teens
Standard Poolside with Two Double Beds
Stayed 5 nights in March 2019

Best location on Playa Norte”

Beautiful location and friendly staff. If they had refrigerators and a TV in the room it would be perfect.

Reviewed March 19, 2019
Tricia from United States
Solo traveler
Standard Poolside with Two Double Beds
Stayed 1 night in March 2016

I am disappointed ”

The beach

The front desk are nice the only good thing about the hotel is the private beach. There are other hotels in the area 30% cheaper that are better. You can just use the beach at NA Balam and pay 200pesos for the canopy.

Reviewed March 21, 2016
Hyo from United States
Stayed 1 night in September 2012

Excellent Location, Best Beach, Great Food and Bar”

It is sitting on the north beach on the Island. The beach is quiet and romantic with a hearth breaking view

I always wanted to stay at Na Balam during my last few trips to Isla Mujeres but didn't get a chance to do so as a solo traveler it is quite expensive. Through Agoda while I was on the island, I found a great deal for this hotel. There are a few hotels sitting on the north beach and Na Balam is sitting at the best location of the island. The bar on the beach is nice and inexpensive. The food was great as well. I really enjoyed my stay at Na Balam. Will go there again for sure. The rooms are very simple (at least the poolside rooms are), but clean and nice. Downside of this hotel is rooms had no internet service and no tv.

Reviewed September 10, 2012
joan from United States
Solo traveler
Stayed 6 nights in August 2012

Absolutely wonderful service!”

Israel was extremely accommadating.

my room was very comfortable. i felt like i was in a tree house. my only suggestion would be to put a lock on the inside of the screen door, so one does not need the air conditioning at night!

Reviewed August 28, 2012
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