This property is in high demand!
9 travelers have booked today.
2022
Resorts World Sentosa - Hotel Michael (SG Clean Certified)
8 Sentosa Gateway, Sentosa, Singapore, Singapore, 098269 - See map
The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Conveniently situated in the Sentosa part of Singapore, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Gardens By The Bay East. Rated with 5 stars, this high-quality property provides guests with access to restaurant, fitness center and outdoor pool on-site.
Highlights
Hygiene Plus
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
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Preventative Equipment
Hand sanitizer
Health and Medical
First aid kit
Doctor/nurse on call
Facilities
Valet parking
Free Wi-Fi in all rooms!
Front desk [24-hour]
Luggage storage
Golf course [on-site]
Cash withdrawal
Check-in/out [private]
An awesome stay at Hotel Michael, Sentosa”
Room appears to be newly renovated, spacious, very clean and bright. Excellent check in services, kudos to the lady manager at the front counter (Fair lady who does is not in uniformed and wear spectacle) who went out of her way to make our stay a memorable and enjoyable one. Many thanks to Bryan at counter 8 at the reception who is very efficient, polite and professional. Location of hotel is excellent. This hotel is nearest (compared to other Resort World hotels) to Universal Studio, SEA Aquarium and Vivo City (which is a huge shopping mall). Vivo City is just a 5 mins monorail ride (free ride) away with many shopping and dining options. The hotel is located in the middle of 2 monorail stations ( Imbiah and Resort World Stations) which is 2-3 minutes walk away from the hotel. You have access to facilities of other Resort World group of hotels, including pools and gyms.
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Best place to celebrate”
We have a wonderful staycay at hotel Michael. The check-in process was smooth and attentive. The front-desk manager Jonathan and Cecilia are very friendly. I am impressed with every little thing they have done to ensure my kids and family enjoy the stay. The hotel room is clean and the service is good. The best location for USS and plenty of foods choices here. No regret for choosing Hotel Michael. It is the best place to celebrate here. Thanks.
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Stay at Hotel Michael, Sentosa Singapore”
he first experience one has at the hotel is during check-in. The allocate 1 hour slots which have to be booked in advance, but these have no meaning. I had booked a 3pm slot for checking in, but when I went to the reception , I had to book a queue number which was 33 numbers behind the current queue number being processed. The expected wait is about 2 hours. They have an option to do self check in, but these machines just do not recognise the booking reference or NRIC and I could not use them. It is surprising that a hotel that is in operation for 11 years have not been able to streamline this process. When I reached the reception counter, I was told that no non-smoking rooms were available for the Deluxe Suites that I had booked. After some discussion , they upgraded me to a bigger suite , which was very generous of them. My stay itself was very comfortable and relaxing. The breakfast was limited, especially for vegetarians like me and my family, but the staff at the restaurant were understanding and provided us with a couple of options. For a 5 star Hotel they could offer some fruits and non alcoholic to the guests , but the rooms are bare. The suite I stayed in had a kitchen, but there was no cutlery - no plates, no spoons, ladles and bowls for utilising the kitchen. Finally , another feedback on housekeeping. One of the bathroom doors was stuck . When we called maintenance, one person came and said that he needs another person to come and help. On the 3rd day , when we checked out , the door was still not repaired. We had to lock the bedroom door to use the bathroom. Other than the above the stay was comfortable and relaxing.
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Great staycation ”
Check-in was a breeze. Was given a queue no and within 15 mins we were served by the staff and got our rooms. Maybe it's during weekdays so less crowd. The rooms were nice and clean. We asked for adjoining rooms and got it. The staff are friendly and helpful. We had to change our pool booking due to last minute changes and the staff was accommodating to our request. We had a relaxing and enjoyable stay. Will visit again.
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Dear Amelia, Thank you for your lovely review on Agoda! We truly appreciate your kind words. A kind compliment goes a long way to encouraging our team members in better serving our valued guests. . Again, thank you for staying with us and we look forward to having you with us again soon! Yours sincerely Judy Wu Assistant Operations Manager
Great Staycation!”
I booked a total of 7 rooms for 3 days 2 night for the September school holiday for my family. The staffs friendliness that made our stay great. From the moment we step in we were warmly welcome by the man in blue suit (kinda forgot his name). During check in staff Jaye was very patient and professional especially with a total of 7 rooms to be check in and with a lot of request too. She was calm, friendly and accommodating. The rooms in the hotel were huge and spacious so we can move around comfortably. Housekeeper Mdm Rusetya (if I get her spelling right) was very friendly. We had a small chat with her and she concern whether we wanted more drinking water or clean towel as we told her there’s no need to clean our room on the 2nd day and she told us do come back to stay in Michael again next time made us feel so welcome. There’s not much cons except that we can’t enjoy the pool facilities as it’s fully book although it understandable during this period of time. So overall it’s a great experience and our family do enjoy our stays. To the Michael hotel staff keep up the great work and thank you for your hospitality.
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Hi Nurashikin, Big thanks for choosing to stay at Hotel Michael and taking the time to rate us and share your feedback. We are thrilled that you and your family enjoyed your stay with us and our team were able to make your visit more memorable. We will share your wonderful comments to our team and surely, this will only motivate us to improve even further. We hope to see you again at RWS soon! till we meet again. Have a blessed day ahead! Marco Lam - Operations Manager
Would rate the staff service 6* ”
Check in was quick and fuss free, was there for a birthday celebration and hotel assigned a suite upgrade for us complete with decor. Staff at check in (Hon Kit - hope I remembered his name correctly) was very attentive and helpful. Room was spacious and very clean, facilities all well maintained. Enjoyed my stay with my family and definitely will be returning for more staycay!
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Staycaytion ”
Check in: We were able to check in earlier than the usual timing (3pm) as there was no queue or crowd (weekdays). Staff: They were friendly and warm (Reception staff and whoever answered my phone calls. Many thanks for providing what we had requested). Room: We were pleasantly surprised at the size of the room which could contain an extra bed. In fact, the whole room was very new and nothing to comment about. Because of COVID, most of the shops were closed and it was actually sad to see such scene. Nevertheless, we enjoyed our time at the outdoor pool though there's a limited time per entrance (45 minutes). Booking of time slots was required but was fuss free. Overall, no complaints about anything.
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Dear Jessie, Thank you for your lovely review on Agoda! Resorts World Sentosa and all of us at Hotel Michael take pride in providing our guests with the highest standards in hospitality. We are delighted to note that your overall experience met up to expectation. A kind compliment goes a long way to encouraging our team members in better serving our valued guests. We wish to assure you that we would strive to continue to enhance the level of service and guest experience at Hotel Michael. We look forward to your continued support and hope to welcome you back again in the near future. Yours sincerely Judy Wu Assistant Operations Manager
Best Experience!”
We got 2 Premier Deluxe connecting rooms and had a wonderful staycation experience with our family of 10. The kids enjoyed themselves and even adults too. Just did not have enough beds and 2 adults slept on the living area sofa. Otherwise, it was an amazing experience. 1 night was definitely not enough. Counter staff at the reception, name Amelia was super friendly and accomodating. She had a difficult guest just before us who was making a scene and grumbling at her. Amelia stayed calm, patient, and kind. She handled the situation well. Thanks, Amelia and Team Hotel Michael! Hope to see you soon. :)
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Staycation”
This staycation was intended to be a birthday staycation for my 7 yo boy. We waited for 3 hrs to check-in even though we reached at 3pm due to the various measure under heightened phase. However this was made up by the sweet gesture of upgrading our rooms to a 2 bedroom suite as there was no more connecting rooms as per our request which we made at point of reservation. We were pleasantly surprised that staff came in the next day to decorate the bedroom with buntings and balloons. My kids had a great time especially the birthday boy. Thanks to Bryan who went the extra mile to look for connecting rooms and to get approval for upgrade when he exhausted all options. We will definitely be back again.
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Dear Shin, Thank you for taking your time to share your 5 star review with us regarding your recent Staycation with Hotel Michael. Resorts World Sentosa and all of us at Hotel Michael take pride in providing our guests with the highest standards in hospitality. We are most delighted to note that your overall experience met up to expectation and Bryan has displayed the level of service excellence we aimed to provide for our guests. We look forward to your continued support and hope to welcome you back again in the near future. Yours sincerely Judy Wu Assistant Operations Manager
Clean, neat, comfortable stay!”
Staycation at Hotel Michael has been wonderful. It is clean, neat, very comfortable. The walls are not exactly thin but we could still hear the people shouting from next door. Other than that, the staff were fantastic, check in was smooth and we took the express check out route and it was really fast.
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Hi Anne, big thanks for the perfect rating and sharing your experience. We are thrilled that you a had a great stay and our team were able to make your stay more memorable. Looking forward to welcome you back at RWS. Marco Lam - Operations Manager
The male staff at front desk”
I would like to say “thank you” to him who brought us a joy for our trip as he assisted us well and great attitude. I didn’t know his name but he is Chinese and he assisted us at 3:45 pm on 1/11 after we were pissed off by his female colleague who was standing at next counter on that day that she was having plenty of paper work need to do. I mean end of the day we came to the hotel to stay and you stood at front desk to serve customers but you said such things then who cares for us. Again, we appreciated his help and we will recommend the hotel for our friends and family again because of him.
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Review of Resort World Sentosa”
I have always chose Hotel Michael whenever I need a break from the hustle and bustle. I love how efficient and systematic check in and outs are. I appreciate that the staffs will try their best to accomodate your request (I asked for connecting rooms during CNY period) I also have to give credits to the valet services there for always being energetic and responsive to our needs. The bathroom they have added a bidet which is to me the icing on the cake. Overall, my experiences will always be positive with Hotel Michael
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Enjoyed the stay cay ! ”
We were impressed by the staff’s professionalism in attending to influx of ppl checking in on that day. The counters were managed efficiently. We were attended by Jonathan who was polite, service oriented and friendly during our check-in. Many thanks to Gary , Jothi and the Concierge team for the wonderful service rendered. We had a complimentary upgrade and a birthday treat from the hotel ! Very good hospitality thank you and we will definitely be back again .
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Greetings Amri, Thank you for taking the time to share your experience and give us a perfect score! It truly warms our hearts to know that we made you stay a memorable one, and our team was able to assist you to make it more comfortable. We strive to provide the highest level of service daily and constantly find ways to improve further. We wish your for your continued support and patronage of RWS and Hotel Michael, hope to see you soon! Stay safe. Best regards, Lisa - Assistant Operations Manager
Best hotel yet!”
Best hotel clean room good service.. Went for 1 night staycation with a friend and it is superb! After checking out the hotel my friend asked me to be her bf and till now I'm still with her... great experience!
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Relaxing stay with family”
Thank you for giving us the most comfortable and quiet room on high floor. We were able to use the pool for 1 hour. I love the feeling that it is not crowded. Check in was a bit slow but understandable. Check out was dropping the keys in the box then thats it. Goodluck to your team.
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Hello April, big thank you for the perfect score and sharing your wonderful feedback. It is great to know you enjoyed your room and had a fantastic stay overall. We hope for your continued support and patronage of RWS. Stay safe. Marco Lam - Operations Manager
Hotel Michael@Resorts World Sentosa”
This time I booked 4 rooms, 2 for my family of 4 and another 2 for my sister-in-law's family. Hotel Michael was a clean and nice hotel with friendly staffs. Very near to all the attractions and eating place. We enjoyed ourselves very much, good experience.
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Amazing vacation”
Hotel Michael at Sentosa is walking distance to a lot of attractions. Easy to go from one place to the other either riding cable cars or the sentosa express(monorail) or simply walking. Beautiful, very clean and safe. Hotel staff all speak english and very helpful. They really attend to your needs.
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Pleasant surprise!”
During check in, naturally restrictions were in place to ensure safety of everyone. We had to provide personal info of all guests. We didn’t indicate in our special request that we will be celebrating my daughter’s birthday. However, the staff noticed it and gave her a pleasant surprise. We stepped into the room with birthday decorations on the bed. My 4 year old was smiling from ear to ear. It was indeed a great start to our staycation. Thank you!
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Dear William, We are most delighted to hear that you chose to stay with us to celebrate your baby girl's birthday. Resorts World Sentosa and all of us at Hotel Michael take pride in providing our guests with the highest standards in hospitality. It's wonderful to learn that you have enjoyed your stay with us. We had a wonderful time taking care of you and cannot wait to take care of you once again - thank you so much for the vote of confidence! Yours sincerely Judy Wu Assistant Operations Manager
Stop over”
The staff were exceptional and could not do enough for us.The hotel is almost at the doorstep of Universal Studios as well. The bed was very comfortable and all the necessary toiletries were supplied including toothbrushes.The only downside was the wifi in our room was intermittent but very fast in the reception area.
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Enjoyed my staycation!”
Check in kiosk machine was a bit of problem. Was crowded at the lobby and waited about an hr to receive 0ur key card. But must really give the staff 5 stars, they are friendly and approachable, flexible as I request for half hr late check out as it was raining and we were stuck on the beach for some time. Room service was excellent too! Hotel Michael staff are an asset and gem. I would choose to go back for staycation again because of the hotel staff.
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