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Shangri-La Kuala Lumpur
Shangri-La Kuala Lumpur
Shangri-La Kuala Lumpur
Shangri-La Kuala Lumpur
Shangri-La Kuala Lumpur
Shangri-La Kuala Lumpur
Shangri-La Kuala Lumpur

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8.9

Excellent

8,228 reviews

8,228 reviews

Housekeeping80
Breakfast66
Food & Dining20
See map

8.9

Excellent

Location rating score

Excellent location - Inside city center
Popular neighborhood
Exceptional for walking
Parking
FREE
Walkable places
CHARISMA jewellery

130 m

Espanda

140 m

KL Tower Mini Zoo

190 m

La Queen

190 m

Hard Rock Café

210 m

Popular landmarks
Menara Kuala Lumpur

310 m

KLCC - Bukit Bintang Pedestrian Walkway

690 m

Aquaria KLCC

770 m

Petronas Twin Towers

770 m

Jalan Alor

820 m

Closest landmarks
Luna

160 m

The dentist @ KL

170 m

Healy Mac's (KLCC)

250 m

Klinik Pergigian Ng

260 m

Q&M

260 m

Shangri-La Kuala Lumpur

11, Jalan Sultan Ismail, Kuala Lumpur City Centre, Kuala Lumpur, Malaysia, 50250 - See map

In addition to the standard of Clean and Safe, all guests get free Wi-Fi in all rooms and free parking if arriving by car. Strategically situated in Kuala Lumpur City Centre, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous Petronas Twin Towers. Rated with 5 stars, this high-quality property provides guests with access to massage, restaurant and hot tub on-site.

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Highlights

Sparkling clean

Located in heart of Kuala Lumpur

Front desk [24-hour]

Excellent room comfort & quality

Airport transfer

Clean and Safe

Unparalleled Level of Hygiene and Safety for Hotels

Wellness
Everything you need for a rejuvenating retreat for both body and spirit.
Spa & Beauty
Massage
Sauna
Spa
See all amenities
Workout and Leisure
Fitness center
Swimming pool [outdoor]
Mind - Body
Yoga room

Facilities

Front desk [24-hour]

Airport transfer

Valet parking

Shuttle service

Fitness center

Swimming pool [outdoor]

Free Wi-Fi in all rooms!

Check-in/out [express]

This property is in high demand!

7 travelers have booked today.

Value for money8.6
Distance to city center0.1 Km
Location rating8.9
Nearest airportSultan Abdul Aziz Shah Airport (SZB)
Distance to airport17.3 km

Rooms available at Shangri-La Kuala Lumpur

Exceptional
Room comfort & quality

9.1

Premier Selection Suite 1 King
...
  • Room size: 80 m²/861 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Family Premier Suite 1 King
...
  • Room size: 80 m²/861 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Family Executive King
...
  • Room size: 74 m²/797 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Horizon Club Executive Twin
...
  • Room size: 39 m²/420 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Executive Room King
...
  • Room size: 39 m²/420 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Horizon Club Executive King
...
  • Room size: 39 m²/420 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Deluxe Room King
...
  • Room size: 37 m²/398 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Family Premier Suite
...
  • Room size: 80 m²/861 ft²
  • Outdoor view
  • 1 king bed
Enter dates to see prices
Executive Room Twin
...
  • Room size: 39 m²/420 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Staycation Offer - Executive Room
...
  • Room size: 39 m²/420 ft²
  • Garden view
  • 1 king bed or 2 single beds
Enter dates to see prices

Frequently asked questions

Does Shangri-La Kuala Lumpur have a hot tub?

A hot tub is one of the facilities available at Shangri La Hotel Kuala Lumpur.

What time is check-in and check-out at Shangri-La Kuala Lumpur?

Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Shangri-La Kuala Lumpur?

Shangri-La Kuala Lumpur is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 350 MYR. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. A stay at Shangri-La Kuala Lumpur also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, Shangri-La Kuala Lumpur has a car park right on site for maximum convenience. Parking is free for guests. Parking options include a full-service valet for total ease. If you're looking for an easy way to get around Kuala Lumpur with private transportation, the hotel can arrange both taxis or car rental.

Is breakfast offered at Shangri-La Kuala Lumpur?

Start your mornings right, with the continental and buffet breakfast options offered at Shangri-La Kuala Lumpur. There's an additional charge of 98 MYR for adults and 98 MYR for children if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Shangri-La Kuala Lumpur?

Shangri-La Kuala Lumpur features 4 on-site restaurants for your dining convenience. Meals served include breakfast, dinner and lunch. You can pick and choose from a wide array of cuisines including international, western and asian. Dishes are served in a la carte and buffet during opening hours. Light meal like desserts and salad are served using only quality ingredients. To meet any special dietary requirements, vegetarian and halal diets are prepared with the utmost care and attention.

Can special events be hosted at Shangri-La Kuala Lumpur?

You may choose an indoor venue for your special gathering. Large events and gatherings such as weddings and private events can be hosted at Shangri-La Kuala Lumpur. Small or intimate events like honeymoons can also be accomodated. Services for in-house catering, wireless internet, in-house planning, event decoration and audio-visual equipment are offered to help your event go smoothly. End your big event day with special turn-down service to celebrate your special occasion, food and beverage are available upon request.

Can business events be hosted at Shangri-La Kuala Lumpur?

On-site venues and convenient event services make Shangri-La Kuala Lumpur an ideal choice for hosting events such as corporate events, conferences and meetings. All available venues come in different styles and sizes and can accommodate up to 1800 people. An extensive range of facilities and services including projector or LED display, free Wi-Fi and audio-visual equipment is available to help your business meeting or event a successful one.

What is the smoking policy at Shangri-La Kuala Lumpur?

Shangri-La Kuala Lumpur does not permit smoking in any of its rooms, but allows smoking in designated areas.

What is the closest train, metro, or bus station to Shangri-La Kuala Lumpur?

The closest train, metro, or bus station is Bukit Nanas Monorail Station, 320 m away from Shangri-La Kuala Lumpur.

What restaurants are nearby Shangri-La Kuala Lumpur?

Shangri-La Kuala Lumpur is located in Kuala Lumpur City Centre, famous for good restaurants such as Lafite, Shang Palace and TGI Fridays.

What popular shopping places are close to Shangri-La Kuala Lumpur?

Shangri-La Kuala Lumpur is located in Kuala Lumpur City Centre area which features shopping places such as Suria KLCC, CHARISMA jewellery and The Weld.

What are popular attractions near Shangri-La Kuala Lumpur?

Shangri-La Kuala Lumpur is located in Kuala Lumpur City Centre area, which is famous for attractions such as Petronas Twin Towers, KLCC Park and Menara Kuala Lumpur.

What popular natural sightseeing spots are close to Shangri-La Kuala Lumpur?

Shangri-La Kuala Lumpur is located within Kuala Lumpur City Centre, which makes it conveniently close to natural sights including Jelutong Tree and Camp ground.

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Explore the neighborhood

What people love about Shangri-La Kuala Lumpur

  • 8.8

    Excellent
    Staff 

    "Staff are amicable and helpful and overall great food!"

    Avinder

    |

    September 12, 2022

  • 9.2

    Exceptional
    Breakfast

    "Friendly staff,Nice breakfast and good location.Will come again"

    UNGKU

    |

    September 11, 2022

  • 10

    Exceptional

    "Chinese restaurant insight of hotel is the best, KL tower from my room is fantastic"

    dyah

    |

    September 8, 2022

Overall rating:

8.9

Excellent
8,228 reviews
Cleanliness
9.2
Facilities
8.9
Location
8.9
Read all reviews >
What travelers say they love:
The ambience, the room, the food and the people are the best...
ROZIAH from Malaysia
Solo traveler
More about Shangri-La Kuala Lumpur

More about Shangri-La Kuala Lumpur

Shangri-La Kuala Lumpur

Get the most from an urban escape in Kuala Lumpur when you book a room at Shangri-La Kuala Lumpur. Located right in the city center, Shangri-La Kuala Lumpur saves you time and travel by letting you wake up right in the heart of the best neighborhood. Conveniently located only 8.3 km from Terminal Bersepadu Selatan, a stay at Shangri-La Kuala Lumpur adds efficiency to your trip with easy city access and diverse day trip options.
Have a hassle-free trip while enjoying the services and amenities offered by Shangri-La Kuala Lumpur. Keep up with all your communications easily with the hotel's free Wi-Fi. Getting from and back to the airport can be easily arranged with the hotel's airport transfer services. Taxi, car hire and shuttle services provided by the hotel make exploring Kuala Lumpur even more convenient.
Guests can enjoy free parking right at the hotel. Front desk services including concierge service, express check-in or check-out, luggage storage and safety deposit boxes can assist with your needs. Getting tickets for the city's best entertainment is easy through the hotel's ticket service and tours. Packing light is possible at Shangri-La Kuala Lumpur thanks to the hotel's dry cleaning service and laundry service keeping your clothes clean.
Feeling lazy? In-room conveniences like 24-hour room service, room service and daily housekeeping let you get the most out of your room time. Forgot to pack something? All your last-minute needs can be fulfilled by the convenience stores, saving you time and hassle. For the comfort and health of all guests, smoking is not permitted anywhere within the hotel. Smoking is allowed only in the designated smoking areas provided by hotel.
Enjoy the services offered at Shangri-La Kuala Lumpur from the convenience of your guestroom. For your comfort, some rooms at the hotel are equipped with air conditioning. Some rooms at Shangri-La Kuala Lumpur even come with extra design features such as a separate living room. In some select rooms, you can find bottled water, a coffee or tea maker, instant coffee, instant tea and mini bar at your disposal.
It's good to know that a hair dryer, toiletries, bathrobes and towels are provided in some guest bathrooms. Drop in to the executive lounge for some high-end services in a luxury environment.


Dining and things to do

Every day at Shangri-La Kuala Lumpur begins with a delicious in-house breakfast. Enjoy the morning bliss with a sip of good coffee at the cafe located in the hotel. A variety of convenient and tasty dining options are waiting for you at the hotel, for whenever you get hungry. If you're picky about eating, don't worry! Shangri-La Kuala Lumpur has a selection of cuisine types including halal options.
A memorable night with your travel companions can be had without going far, at the hotel's bar.
Recreational facilities at Shangri-La Kuala Lumpur are designed for escape and relaxation. End your days in total relaxation with a visit to the massage, hot tub, salon, steam room, spa and sauna. Spend some time relaxing at the hotel's pool. Sip your favorite cocktail outdoors at the hotel's poolside bar.
Check out the hotel's fitness facility to stay fit and firm on vacation. Engage in some easy evening fun with other guests with the hotel's yoga room. Grab some last-minute needs or local souvenirs for yourself or those back home without having to go anywhere at the shops and souvenir shops available right at on-site.


Around the property

Experience Kuala Lumpur like a true local. Don't forget to stop by Menara Kuala Lumpur located 300 m away, where everyone who visits Kuala Lumpur wants to have their photo taken.

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Amenities and facilities
Excellent
Facilities

8.9

Most talked about facilities

Breakfast

390 mentions

Food & Dining

203 mentions

Housekeeping

149 mentions

Swimming Pool

140 mentions

Languages spoken

  • English
  • Chinese [Cantonese]
  • Chinese [Mandarin]
  • Hindi
  • Malay
  • Tamil

Accessibility

  • Wheelchair accessible

Internet access

  • Free Wi-Fi in all rooms!
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Fitness center
  • Garden
  • Hot tub
  • Massage
  • On-site entertainment
  • Sauna
  • Spa
  • Steamroom
  • Swimming pool [outdoor]
  • Ticket services
  • Tours
  • Yoga room

Cleanliness and safety

  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast in room
  • Breakfast takeaway service
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Bar
  • Coffee shop
  • Kitchen
  • Poolside bar
  • Restaurant [halal]
  • Restaurants
  • Room service [24-hour]

Services and conveniences

  • Air conditioning in public area
  • Concierge
  • Contactless check-in/out
  • Convenience store
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Food delivery
  • Gift/souvenir shop
  • Grooming service
  • Invoice provided
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Postal service
  • Safety deposit boxes
  • Salon
  • Shops
  • Smoke-free property
  • Smoking area

For the kids

  • Family room
  • Kids meal
  • Swimming pool [kids]

Access

  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Check-in/out [private]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
  • Soundproof rooms

Getting around

  • Airport transfer
  • Car park [free of charge]
  • Car park [on-site]
  • Rental car
  • Shuttle service
  • Taxi service
  • Valet parking

Available in all rooms

  • Air conditioning
  • Alarm clock
  • Bathrobes
  • Bathroom phone
  • Carpeting
  • Closet
  • Coffee/tea maker
  • Complimentary tea
  • Desk
  • Fitness club privileges
  • Free bottled water
  • Free instant coffee
  • Hair dryer
  • High floor
  • In-room safe box
  • Ironing facilities
  • LAN Internet in room [free]
  • Mini bar
  • Mirror
  • Non-smoking
  • Shower
  • Slippers
  • Smoke detector
  • Sofa
  • Swimming pool [direct access]
  • Telephone
  • Towels
  • TV [flat screen]
  • Wake-up service
  • Wi-Fi [free]
Food and dining
Restaurants on site

Lemon Garden Cafe

  • Cuisine: Chinese, Indian, Italian

Lemon Garden 2Go

  • No additional information available

Shang Palace

  • Cuisine: Cantonese

Zipangu

  • Cuisine: Japanese
  • Menu: A-la-carte
Location
11, Jalan Sultan Ismail, Kuala Lumpur City Centre, Kuala Lumpur, Malaysia, 50250
Excellent
Location

8.9

Airports

  • Sultan Abdul Aziz Shah Airport (SZB)
    17.3 km 37 min drive
  • Kuala Lumpur International Airport (KUL)
    45.8 km 59 min drive

Public transportation

  • Bukit Nanas Monorail Station
    320 m 6 min walk
  • LRT Train Station - Dang Wangi
    550 m 10 min walk

Hospital or clinic

  • The dentist @ KL
    170 m

Shopping

  • Pavilion Kuala Lumpur
    950 m

Convenience store

  • On-site

Cash withdrawal

  • ATM
    150 m
What's nearby

Popular landmarks

  • Menara Kuala Lumpur
    310 m
  • KLCC - Bukit Bintang Pedestrian Walkway
    690 m
  • Aquaria KLCC
    770 m
  • Petronas Twin Towers
    770 m
  • Jalan Alor
    820 m
  • Pavilion Kuala Lumpur
    950 m
  • KLCC Park
    950 m
  • Central Market
    1.5 km
  • Chinatown - Kuala Lumpur
    1.6 km
  • KL Bird Park
    2.4 km

Nearby landmarks

  • CHARISMA jewellery
    130 m
  • Espanda
    140 m
  • Luna
    160 m
  • The dentist @ KL
    170 m
  • KL Tower Mini Zoo
    190 m
  • La Queen
    190 m
  • Hard Rock Café
    210 m
  • Legends
    220 m
  • Ruums
    220 m
  • Healy Mac's (KLCC)
    250 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-1 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 2-11 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 12 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • Advance Purchase rates are subject to availability and cannot be applied to group bookings.
    Credit card prepayment for the full duration of the stay is required at the time of booking.
    Prepayment will not be refunded upon cancellation.
    Amendment to bookings is not allowed.
  • There is an additional meal charge for children. Please contact the property directly for more information.
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from14:00
  • Check-out until12:00
  • Reception open until00:00

Getting around

  • Airport transfer fee350 MYR
  • Distance from city center0.1 Km
  • Travel time to airport (minutes)45

Extras

  • Breakfast charge (unless included in room price)98 MYR
  • Daily Internet/Wi-Fi fee0 MYR

The property

  • Non-smoking rooms/floorsno
  • Number of bars/lounges3
  • Number of floors28
  • Number of restaurants4
  • Number of rooms 662
  • Room voltage220
  • Year property opened1984
  • Most recent renovation2009

Parking

  • Daily parking fee0 MYR
Property announcements


5 Food & Dining Options:

Lemon Garden Cafe
Menu : Buffet

Lemon Garden 2Go
Cuisine : Continental snacks

Arthur's Bar & Grill
Cuisine : Local & International

Lobby Lounge
Cuisine: Snacks & Beverage, Afternoon tea

Shang Palace
Cuisine: Cantonese

Zipangu
Cuisine: Japanese
Menu: ala carte

The breakfast rate will be RM98.00 from 5th May 2022 onwards.

Reviews of Shangri-La Kuala Lumpur from real guests

Provided by verified guests of Agoda
8.9
/
10
Cleanliness9.2
Facilities8.9
Location8.9
Room comfort and quality9.1
Service9.2
Value for money8.6
High score for Kuala Lumpur
Rating
9+ Exceptional (2,243)
8-9 Excellent (908)
7-8 Very Good (642)
6-7 Good (156)
<6 Below Expectation (125)
Time of the year
Mar - May (918)
Jun - Aug (1,188)
Sep - Nov (971)
Dec - Feb (997)
All guests (5,591)
All room types
All languages

Show reviews that mention 

Showing 4,074 verified guest comments
12345
10.0
Exceptional
Aldrin from Indonesia
Business traveler
Stayed 4 nights in September 2019

Shangri-La Kuala Lumpur is the best hotel in Kuala Lumpur”

Great breakfast! Great buffet dinner! Very helpful staffs, very courteous and very very polite!! Excellent cleanliness!!The best hotel I've ever visited in Kuala Lumpur. Better services compare to Singapore's hotels. I remember the lady during the buffet dinner. She was very polite. Very accommodating. She deserves recognition. I talked to her while paying my dinner bill. I forgot her name. She was wearing spectacle. However I commend all your staffs. The reception ladies who met and greeted me and assisted me to check in. I commend the bell boy who carried my luggage to the room on 23 Sept. Those also assigned in the security check, they very courteous and polite. You usherettes and ushers they always greet all the people. They deserve recognition. Also your staffs during dinner and breakfast are also deserve recognition. Very clean. Your hotel is the best. I've been to number of 5 stars hotel in Kuala Lumpur, Shangri-La is the best among them. Worth for money! You have best staffs.

Reviewed September 26, 2019

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10.0
Exceptional
RAISYA from Malaysia
Couple
Stayed 2 nights in August 2020

Everything is PERFECT”

I went with my husband to celebrate our wedding anniversary there and were pleasantly surprised by a free room upgrade for our entire stay! Check-in process was smooth and when we entered our room, the bed was nicely decorated with rose petals and we even received a box of handcrafted chocolates with a card as our anniversary gift! Also, did I mention they also gave a complimentary Lush bath bomb for our stay too? The bed is comfy, the furniture although looked a bit dated but still give out that timeless luxurious feeling to the room, and most importantly the room is really clean. Other facilities - the Health Club is GREAT. I'm in love with the gym and the spa! The only minus point is the limited spread of their breakfast menu. Not sure if its because of the new SOP (most hotels don't do buffets now) but still most of the food tasted good. Special shoutout to Ms Fairuz & Pn Diana for your exceptional assistance & service! Will surely come again soon :)

Reviewed August 21, 2020

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10.0
Exceptional
Sandy from Malaysia
Family with young children
Family Premier Suite
Stayed 1 night in March 2022

Superb hotel if u are travelling with kids!”

We stayed in the Family Premier Suite and we had access to the Horizon Club which is really spacious with sofa sets and comfortable with minimal crowd for dining in. So if u are travelling with young children or infants then this is the place u should stay in where buffet dining is all included and you are not worried about your children walking and exploring around the area. Room is superb clean and comfy and the kids tent was awesome. My boy loves it! Last but not least customer service is excellent and staff were really friendly and helpful. I had requested the hotel to arrange for taking the delivery of my baby’s celebration cake as I was arriving late to the hotel. The staff took the cake and placed in our room and that really solved our hassle of rushing to the hotel. Thank you so much Shangrila…we had a wonderful staycation with our 2 boys!

Reviewed March 13, 2022

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10.0
Exceptional
Nurul from Malaysia
Couple
Executive Room King
Stayed 1 night in March 2021

Superb service”

I booked 2 rooms at shangri la to spend our weekend together with my parents in law. The staffs were attentive. Overall the stay was great. We were given late checkout at 2pm as well Cons: no in room dining menu in the room. Furniture & setup looks a bit old & outdated but the bed & pillows are comfortable. Had my hi tea in the lobby. Taste wise, it was nothing extraordinary. The price was RM75 per pax. Size of the scones & cakes were tiny- like a fun size cake. Not recommended at all. Breakfast- normal. Nothing special. Other than that, service was superb. Check in & check out was smooth. All SOP was adhered accordingly. Will i come back? Maybe.

Reviewed March 16, 2021

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9.6
Exceptional
Katawriter from Malaysia
Solo traveler
Executive Room Twin
Stayed 1 night in January 2021

Absolutely a happy new year here”

Had a staycation with my mum and thought a decent hotel with a decent breakfast would be good. Didn't expect it was way better and perfect, especially on the service. Here's why: 1. We reached precisely at 2pm and were in queue for check-in. The queue wasn't even long and we wouldn't mind waiting, but one counter staff promptly opened a station to check us in. In less than 5, we're happily in our room - 830 overlooking pool (well, I forgot to ask what's other view options) 2. In the room, sanitiser and alcohol wipes were provided for guests, just in case cautious guests want to do extra cleaning (we did!). And it was really good because I forgot to bring one 3. The breakfast. I had to agree with other reviews that their breakfast choices were really awesome and ample, no prob if you want Chinese, Asian or western. You won't starve. But TBH i had mostly coffee only, and few bites of buns and porridge (so not much comments on taste). And thumbs up for the cafe staff for sending me coffee again on my second trip down even though it's the end of breakfast session. Thank you! 4. Facilities. I don't know bout others cos I used only gym, and I must said it's a must-go! Feel like a clubhouse, and you get to do your workout overlooking some greens. Feedback? There's one really I couldn't be not sharing, as this is kinda important amidst covid threat. Upon our arrival for breakfast, we were shown to a table, where it had been set. While we were sitting down, a kind gentleman next table called for a waiter asking him to change the plates and utensils for us, saying someone had been using them earlier before us but it wasn't taken away yet! We were kinda shocked (imagine if the guy wasn't there to tell) and even after it was replaced, we got paranoid and asked to change my mum's set as well. That probably explained why I had little appetite you see. Overall? I would really love to go back, but I'll always request for a change on anything that's set without me seeing it first

Reviewed January 05, 2021

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10.0
Exceptional
Muhamad from Malaysia
Family with young children
Executive Room King
Stayed 1 night in April 2021

Good place ”

Things to look forward to: 1) breakfast buffet spread 2) spacious, comfortable bed 3) room facilities Things that could be improved: 1) musky smell in the room. It's not that it's unpleasant, but it's something unusual. Smells like something that you get from entering old buildings, but it's not. Can't seem to understand what it is and whether it is intentional. Don't know whether to be concerned or not. 2) room service food portion could be improved. Had a delicious biryani but left wanting more. Some more papadoms, achar or any indian vegetables side dishes to accompany my biryani would have been nice.

Reviewed April 09, 2021

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10.0
Exceptional
Anis from Malaysia
Couple
Stayed 1 night in September 2020

almost perfect - too good, maybe too much for me”

An old hotel, the design look dated. BUT very well maintain (i understand now why others complain about other hotels not well maintained) Parking - Start with parking, a bit tight. a norm for an old building. but no issue to find parking space Check in - best experience. Every single worker that we meet (OR walk nearby) request for help. And after check in process the girl (who process for our check) follow us until lift open Lift - i never experience a lift system that work so fast. during my stay i never had to wait more than 10 seconds for lift to open. Room - Room is large but looks dated. we get a birthday cake even without a special request. i like the AC control - very simple (up, down & AC) TV - more than 25 'working' channel Breakfast - a lot nice & special menu. cannot try all as still full. they give us a same seat as dinner night before (which is a nice touch) Service - even the Maze Garden door was lock, somebody look we try to access it and help to unlock for us

Reviewed September 23, 2020

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10.0
Exceptional
Maricar from Philippines
Group
Executive Room King
Stayed 2 nights in December 2020

Amazing!”

First time to stay in Shangri-La Kl but I can only say nicest things about them. Staffs are 100% attentive, helpful and accommodating. They always greet you with a smile😊. Amenities are awesome as well and I enjoyed so much in their whirlpool. Rooms are very cozy and clean. We also enjoyed scrumptious buffet breakfast because there are varieties of food to choose from. Check in and check out is hassle free.It's highly recommendable to those who are looking for a place to stay in Kl. I will definitely schedule my next staycation.

Reviewed January 04, 2021

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10.0
Exceptional
Arthur from United States
Couple
Executive Room King
Stayed 2 nights in June 2022

Exceptional”

It’s the second time we stayed at this hotel As usual we were well pleased with the service provided The room was nice and clean However we felt that the atmosphere was not as great as last time (4 years ago) Maybe because of too many kids running around? (Nothing against kids, but the noise level does go up) Therefore it didn’t feel as tranquil Oh we also miss the fruits we got last time we were here The masks provided was apprehended if not the quality was simply horrible! It fell apart after a short wear! Overall we enjoyed our stay

Reviewed June 08, 2022

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10.0
Exceptional
Mau from Hong Kong SAR, China
Family with young children
Family Executive King
Stayed 5 nights in January 2020

Great hotel. Highly recommended ”

We spent 5 nights in the executive king suite with my 2 years old daughter. We all enjoyed it very much. It’s clean and spacious. Breakfast at Lemon Garden is good, food in horizon club is great, activities for kids are perfect! It’s 5 mins walk to KLCC and around 15 mins walk to Pavillion.

Reviewed January 30, 2020

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10.0
Exceptional
Noor from Malaysia
Couple
Deluxe Room King
Stayed 1 night in January 2021

The best!”

I really enjoyed my stay here in Shangri La. Their staff is truly the best. Everyone is polite and ready to help you. The room is very nice and comfortable and I love the fact that the aircond is not too cold. Breakfast is very nice too with lots of choice. Will definitely stay here again

Reviewed January 07, 2021

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10.0
Exceptional
Irwan from Malaysia
Couple
Deluxe Room King
Stayed 1 night in February 2022

Perfect Short Staycation”

Surprise stay for my wife for our 14th Wedding Anniversary. Thank you so much to Mr Ali Shariati at Front Desk & Ms Zie at the Horizon Club Lounge for making our stay more memorable. The hotel make special gesture with the special amenities room setup in our room. Breakfast was good. We did not try the dinner buffet but ordered room service instead. Overall the service from their staff that make us want to come back! It has been a while that you ever experience the original hospitality service during these time! Bravo!!

Reviewed February 03, 2022

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10.0
Exceptional
muhammad from Malaysia
Couple
Stayed 1 night in December 2020

SHANGRILA AMAZING HOTEL”

my amazing experience,celebrate my annyversary with my wife at shangrila Hotel kl,they doing nice special setup,room very clean,and nice view,all staff very friendly and so professional,all facilities very superb.. food for breakfast so good.very recommend and will repeat again stay with shangrila Hotel....

Reviewed December 13, 2020

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10.0
Exceptional
Ahmad from Malaysia
Couple
Deluxe Room King
Stayed 1 night in December 2021

Exceptional”

Overall, shangri la provide very good services. Staff all are very friendly and helpful from registration till check out. Staff named Saiful was very kind, friendly and helpful. Nice and clean room. Food served for breakfast buffet are good. But can add more varieties.

Reviewed December 12, 2021

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10.0
Exceptional
Aart from Netherlands
Couple
Horizon Club Executive King
Stayed 1 night in September 2019

The difference between Economy Class and Business Class”

Stay in a Horizon Club room with its own concierge and personalized service and hospitality to experience the difference. Pamper yourself with Horizon eligible complimentary High Tea in the early afternoon followed by late evening canapes with a drink or two, enjoying excellent Business Class service. Indulge in a memorable dinner in one of the first class restaurants before you retract in your luxury room to wake up totally refreshed and ready to enjoy a lovely breakfast served by caring staff. All comes with Gold Circle membership

Reviewed September 30, 2019

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10.0
Exceptional
Rhea from Malaysia
Couple
Deluxe Room King
Stayed 1 night in December 2019

Excellent hospitality”

Very accommodating staff, friendly and knows how to provide excellent hospitality. It was indeed an amazing experience for us staying in Shangri-la KL as they made our stay memorable. It’s the sweetest gesture to prepare our room full of flowers and sweets that made it special for our anniversary. We were assigned the unexpected room upgrade and we are so grateful. Thank you Shangri-la, we definitely want to make it as our tradition to stay during this special day of ours in your hotel.

Reviewed December 29, 2019

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10.0
Exceptional
David from United States
Solo traveler
Horizon Club Executive King
Stayed 3 nights in February 2020

Great stay in Kuala Lumpur”

This was my second trip to Kuala Lumpur, and I absolutely wanted to stay at Shangri-La again. The rooms and facilities are wonderful, the staff are all extremely friendly, helpful, and welcoming, and Shangri-La has the best buffet breakfasts and dinners of any hotel I've ever stayed! For me, the location is perfect, close to the city's main attractions, and an easy walk to a convenient rail station, places to eat, and fun nightlife.

Reviewed March 26, 2020

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10.0
Exceptional
Pascal from Malaysia
Couple
Horizon Club Executive King
Stayed 1 night in June 2019

Great stay!”

I travel a lot and usually I do not write recommendations as I am too lazy. However, for every rule there is an exception and Shangri La in KL truly deserves it: My girlfriend and I stayed at the hotel for two days as it was her birthday. Everything was perfect, from the surprise cake for her, to the hotels help provided to me for wrapping gifts, to the executive club free cocktails, the tip-top room and the great breakfast. I reall thank the entire team!

Reviewed June 07, 2019

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10.0
Exceptional
Azlin from Malaysia
Family with young children
Stayed 1 night in September 2020

The best experience ever”

I love everything about this hotel. They are soooo considerate of my birthday. Keep on sending cakes to our room. Hahaha.. we also been upgraded from deluxe to executive room. And get a complimentary drinks coupon too. The breakfast was also great. With vast menu to choose from. SOP's were followed and everyone including the guest can be seen with mask at all time. Will be back again for sure. Love it!

Reviewed September 29, 2020

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10.0
Exceptional
Ryan from Malaysia
Couple
Deluxe Room King
Stayed 1 night in November 2021

Excellent As Usual”

Wonderful stay at Shangri-La once again. The hotel is still in fine form despite these challenging times. Thank you Peter from front desk for the hospitality. Thank you Syafiqah and Rojana from Lemon Garden for the warm chats during breakfast. Thank you to the staffs at the Horizon Club Lounge for the great food and drinks. Would definitely come back again in the future for another delightful staycation.

Reviewed November 11, 2021

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