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Shangri-La Kuala Lumpur
Executive Room Twin - Bed, Shangri-La Kuala Lumpur in Kuala Lumpur
Lobby, Shangri-La Kuala Lumpur in Kuala Lumpur
Lobby, Shangri-La Kuala Lumpur in Kuala Lumpur
Swimming pool [outdoor], Shangri-La Kuala Lumpur in Kuala Lumpur
Fitness center, Shangri-La Kuala Lumpur in Kuala Lumpur
Ballroom, Shangri-La Kuala Lumpur in Kuala Lumpur

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8.9

Excellent

6,022 reviews

6,022 reviews

Housekeeping87
Breakfast69
Food & Dining20
See map
See map

8.9

Excellent

Location rating score

Excellent location - Inside city center
Popular neighborhood
Exceptional for walking
Parking
FREE
Walkable places
CHARISMA jewellery
130 m
Espanda
140 m
KL Tower Mini Zoo
190 m
La Queen
190 m
Hard Rock Café
210 m
Popular landmarks
Menara Kuala Lumpur
310 m
KLCC - Bukit Bintang Pedestrian Walkway
690 m
Aquaria KLCC
770 m
Petronas Twin Towers
770 m
Jalan Alor
820 m
Closest landmarks
Luna
160 m
The dentist @ KL
170 m
Healy Mac's (KLCC)
250 m
Klinik Pergigian Ng
260 m
Q&M
260 m
2022

Shangri-La Kuala Lumpur

11, Jalan Sultan Ismail, Kuala Lumpur City Centre, Kuala Lumpur, Malaysia, 50250 - See map

Get the added peace of mind that comes with Clean and Safe, when you book a stay here. Conveniently situated in the Kuala Lumpur City Centre part of Kuala Lumpur, this property puts you close to attractions and interesting dining options. This 5-star property is packed with in-house facilities to improve the quality and joy of your stay.

Highlights

Sparkling clean

Located in heart of Kuala Lumpur

Front desk [24-hour]

Excellent room comfort & quality

Airport transfer

Clean and Safe

Unparalleled Level of Hygiene and Safety for Hotels

Everything you need for a rejuvenating retreat for both body and spirit.
Spa & Beauty
Massage
Sauna
Spa
See all amenities
Workout and Leisure
Fitness center
Swimming pool [outdoor]
Mind - Body
Yoga room
Facilities

Front desk [24-hour]

Airport transfer

Valet parking

Shuttle service

Fitness center

Swimming pool [outdoor]

Free Wi-Fi in all rooms!

Check-in/out [express]

Your dates are popular among travelersPopular destination! Properties in Kuala Lumpur are being booked every minute!
Value for money8.6
Distance to city center0.1 Km
Location rating8.9
Nearest airportSultan Abdul Aziz Shah Airport (SZB)
Distance to airport17.3 km

Rooms available at Shangri-La Kuala Lumpur

Exceptional
Room comfort & quality

9.1

Family Premier Suite 1 King
...
  • Room size: 80 m²/861 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Family Executive King
...
  • Room size: 74 m²/797 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Premier Selection Suite 1 King
...
  • Room size: 80 m²/861 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Horizon Club Executive King
...
  • Room size: 39 m²/420 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Horizon Club Executive Twin
...
  • Room size: 39 m²/420 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Executive Room King
...
  • Room size: 39 m²/420 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Executive Room Twin
...
  • Room size: 39 m²/420 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Deluxe Room King
...
  • Room size: 37 m²/398 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Executive Twin Room
...
    Enter dates to see prices
    Executive Suite
    ...
      Enter dates to see prices

      Frequently asked questions

      Does Shangri-La Kuala Lumpur offer dry cleaning services?

      Yes! Shangri-La Kuala Lumpur offers dry cleaning service that is accessible all throughout your stay, ensuring that you're always looking your best in your favorite outfit. Please contact the property for more information.

      Does Shangri-La Kuala Lumpur offer an option for contactless check-in and check-out?

      At Shangri-La Kuala Lumpur, customers can take part in contactless check-in and check-out option offered by this property for your benefit and safety.

      In which languages can Shangri-La Kuala Lumpur's personnel communicate?

      Shangri-La Kuala Lumpur can speak in 6 languages and supports widely used languages such as English and Mandarin Chinese for visitors going to this property. Please refer to the 'Amenities and facilities' section and in the 'Languages spoken' category to find out what other languages this property supports.

      What payment options are accepted at Shangri-La Kuala Lumpur?

      Shangri-La Kuala Lumpur supports up to 4, with payment card options including American Express, MasterCard, and Visa.

      What is the verified guest review consensus about Shangri-La Kuala Lumpur's pet services?

      100.0% of our past guest assessments have given a positive review and comments about this property's pet services. You can look up on more detailed customer reviews, and comments for Shangri-La Kuala Lumpur down in the review section.

      What is the typical rating that verified Solo travelers' have given to Shangri-La Kuala Lumpur?

      Past solo travelers that have stayed at this property have given Shangri-La Kuala Lumpur an average rating of 8.9. You can look up more detailed customer reviews and responses by filtering for a specific type of verified travelers down in the review section.

      What is the typical rating that past Families with young children have given to Shangri-La Kuala Lumpur?

      Past families with young children that have stayed at this property have given Shangri-La Kuala Lumpur an average rating of 9.1. You can look up more detailed customer reviews and remarks by filtering for a specific type of verified travelers down in the review section.

      What is the typical rating that past Families with older children have given to Shangri-La Kuala Lumpur?

      Past families with older children that have stayed at this property have given Shangri-La Kuala Lumpur an average rating of 9.0. You can look up more descriptive customer testimonials and remarks by filtering for a specific type of verified travelers down in the review section.

      What is the nearest train, metro, or bus station to Shangri-La Kuala Lumpur?

      The nearest train, metro, or bus station is Bukit Bintang Monorail Station, 1024.42 m away from Shangri-La Kuala Lumpur.

      What popular shopping venues are nearby Shangri-La Kuala Lumpur?

      Shopping options in Shangri-La Kuala Lumpur’s Kuala Lumpur City Centre neighborhood comprises of Sungei Wang Plaza, Berjaya Times Square, and Suria KLCC.

      What is the closest airport to Shangri-La Kuala Lumpur?

      The closest airport to Shangri-La Kuala Lumpur is Malacca International Airport, 116.0 km away.

      See map

      Explore the neighborhood

      What people love about Shangri-La Kuala Lumpur

      • 8.8

        Excellent
        Cleanliness

        "Great location, room was clean."

        Lim

        |

        July 2, 2023

      • 10

        Exceptional
        Cleanliness

        "Kids Really enjoy the stay and pool are very clean and not so crowded."

        Mohd

        |

        May 8, 2023

      • 8.8

        Excellent
        Location

        "Great city centre Hotel."

        James

        |

        June 6, 2023

      Property ranking|Compared to 9,805 Kuala Lumpur properties
      See all rankings
      Cleanliness score
      9.2/10
      Room comfort score
      9.1/10
      Service score
      9.2/10
      Couples review score
      9.1/10
      Better than
      99
      %
      of Kuala Lumpur properties
      Better than
      99
      %
      of Kuala Lumpur properties
      Better than
      98
      %
      of Kuala Lumpur properties
      Better than
      98
      %
      of Kuala Lumpur properties
      Overall rating:

      8.9

      Excellent
      6,022 reviews
      Cleanliness
      9.2
      Facilities
      8.9
      Location
      8.9
      Read all reviews >
      What travelers say they love:
      Breakfast spread is decent and food quality is also good.
      Muzammil from Singapore
      Family with young children
      More about Shangri-La Kuala Lumpur

      More about Shangri-La Kuala Lumpur

      From a business trip to a memorable vacation, the Shangri-La Kuala Lumpur is an excellent choice when choosing accommodations for your stay. Rated 5 stars, this hotel is perfect for experiencing a truly luxurious getaway for families, couples and business travelers. The rooms at this hotel overlook the city, giving you picturesque views of the city. This hotel is near landmarks and attractions such as Menara KL, Pavilion, Petronas Twin Towers, Super Park (Avenue K) and more.

      The hotel’s 662 guest rooms and suites are appointed with modern amenities and feature a unique blend of Asian-accented contemporary style. Combined with commanding views of the city, rooms provide an inviting ambiance for peace and relaxation, whether staying for business or leisure. For fuss free service and convenience, book a Horizon Club room or a suite and you will have access to the Horizon Club Lounge. Club guests will be able to enjoy private check-in and check-out, daily breakfast, Afternoon Tea, evening cocktails and canapes, all day soft beverages, Wi-Fi and broadband internet access, one complimentary suit pressing and shoe shine service as well as access to meeting room facilities for two hours per day.

      The hotel houses a serene spa, an impressive resort-style swimming pool, a fully equipped gym as well as shuttle service to key family friendly attractions for a fun bonding session. Get the most out of your stay and have a quick relaxing session at the Jacuzzi & Hydropool or Steam & Sauna rooms. The hotel also provides an around-the-clock front desk services and money exchange service, fronted by multilingual staff.

      China Town and Jalan Alor should be on your to-do list as they are both famous for its local delicacies and memorable night market experiences. If being in nature is your cup of tea, the Bukit Nanas Forest Reserve is just 10 minutes away from Shangri-La Kuala Lumpur. The popular ecotourism destination is known to be the city’s natural green lung and it’s great for adults and kids to explore. Shangri-La Kuala Lumpur is rated as having the best location and value for money compared to other properties in the city. Book now and enjoy the ultimate experience within the heart of the city.

      Show less

      Amenities and facilities

      Excellent
      Facilities

      8.9

      Most talked about facilities

      Breakfast

      390 mentions

      Food & Dining

      202 mentions

      Housekeeping

      148 mentions

      Swimming Pool

      139 mentions

      Languages spoken
      • English
      • Chinese [Cantonese]
      • Chinese [Mandarin]
      • Hindi
      • Malay
      • Tamil
      Accessibility
      • Wheelchair accessible
      Internet access
      • Free Wi-Fi in all rooms!
      • Internet
      • Wi-Fi in public areas
      Things to do, ways to relax
      • Fitness center
      • Garden
      • Hot tub
      • Massage
      • Sauna
      • Spa
      • Spa/sauna
      • Steamroom
      • Swimming pool [outdoor]
      • Ticket services
      • Tours
      • Yoga room
      Cleanliness and safety
      • Body thermometer
      • Daily disinfection in all rooms
      • Daily disinfection in common areas
      • Face coverings on staff
      • First aid kit
      • Free face masks
      • Hand sanitizer
      • Hot water linen and laundry washing
      • Hygiene certification
      • Individually-wrapped food options
      • Physical distancing of at least 1 meter
      • Protective screens in common areas
      • Rooms sanitized between stays
      • Safe dining setup
      • Staff trained in safety protocol
      • Temperature check for guests and staff
      Dining, drinking, and snacking
      • Bar
      • Breakfast [buffet]
      • Breakfast [continental]
      • Coffee shop
      • Kitchen
      • Poolside bar
      • Restaurant [halal]
      • Restaurants
      • Room service [24-hour]
      Services and conveniences
      • Concierge
      • Contactless check-in/out
      • Convenience store
      • Currency exchange
      • Daily housekeeping
      • Doorman
      • Dry cleaning
      • Elevator
      • Facilities for disabled guests
      • Food delivery
      • Gift/souvenir shop
      • Laundry service
      • Luggage storage
      • Postal service
      • Safety deposit boxes
      • Salon
      • Shops
      • Smoke-free property
      • Smoking area
      For the kids
      • Family room
      • Swimming pool [kids]
      Access
      • Check-in/out [express]
      • Check-in/out [private]
      • Front desk [24-hour]
      • Pets allowed
      • Security [24-hour]
      Getting around
      • Airport transfer
      • Car park [free of charge]
      • Car park [on-site]
      • Rental car
      • Shuttle service
      • Taxi service
      • Valet parking
      Available in all rooms
      • Air conditioning
      • Alarm clock
      • Bathrobes
      • Bathroom phone
      • Carpeting
      • Closet
      • Complimentary tea
      • Fitness club privileges
      • Free bottled water
      • Free instant coffee
      • Hair dryer
      • High floor
      • In-room safe box
      • Ironing facilities
      • LAN Internet in room [free]
      • Mini bar
      • Mirror
      • Non-smoking
      • Shower
      • Slippers
      • Smoke detector
      • Sofa
      • Swimming pool [direct access]
      • Telephone
      • Towels
      • TV [flat screen]
      • Wake-up service
      • Wi-Fi [free]

      Location

      11, Jalan Sultan Ismail, Kuala Lumpur City Centre, Kuala Lumpur, Malaysia, 50250
      Excellent
      Location

      8.9

      Airports
      • Sultan Abdul Aziz Shah Airport (SZB)
        17.3 km 37 min drive
      • Kuala Lumpur International Airport (KUL)
        45.8 km 59 min drive
      Public transportation
      • Bukit Nanas Monorail Station
        320 m 6 min walk
      • LRT Train Station - Dang Wangi
        550 m 10 min walk
      Hospital or clinic
      • The dentist @ KL
        170 m
      Shopping
      • Pavilion Kuala Lumpur
        950 m
      Convenience store
      • On-site
      Cash withdrawal
      • ATM
        150 m

      What's nearby

      Popular landmarks
      • Menara Kuala Lumpur
        310 m
      • KLCC - Bukit Bintang Pedestrian Walkway
        690 m
      • Aquaria KLCC
        770 m
      • Petronas Twin Towers
        770 m
      • Jalan Alor
        820 m
      • Pavilion Kuala Lumpur
        950 m
      • KLCC Park
        950 m
      • Central Market
        1.5 km
      • Chinatown - Kuala Lumpur
        1.6 km
      • KL Bird Park
        2.4 km
      Nearby landmarks
      • CHARISMA jewellery
        130 m
      • Espanda
        140 m
      • Luna
        160 m
      • The dentist @ KL
        170 m
      • KL Tower Mini Zoo
        190 m
      • La Queen
        190 m
      • Hard Rock Café
        210 m
      • Legends
        220 m
      • Ruums
        220 m
      • Healy Mac's (KLCC)
        250 m
      Distances shown are straight-line distances on the map. Actual travel distances may vary.

      Property policies

      Children and extra beds

      Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

      All children are welcome.

      Infant 0-1 year(s)
      Stay for free if using existing bedding.
      Baby cot/crib available upon request
      Children 2-11 year(s)
      Stay for free if using existing bedding.
      If you need an extra bed, it will incur an additional charge.
      Guests 12 years and older are considered as adults
      Must use an extra bed which will incur an additional charge.
      Others
      • Advance Purchase rates are subject to availability and cannot be applied to group bookings.
        Credit card prepayment for the full duration of the stay is required at the time of booking.
        Prepayment will not be refunded upon cancellation.
        Amendment to bookings is not allowed.
      • There is an additional meal charge for children. Please contact the property directly for more information.
      • When booking more than 5 rooms, different policies and additional supplements may apply.

      Some helpful facts

      Check-in/Check-out
      • Check-in from14:00
      • Check-out until12:00
      • Reception open until00:00
      Getting around
      • Airport transfer fee350 MYR
      • Distance from city center0.1 Km
      • Travel time to airport (minutes)45
      Extras
      • Breakfast charge (unless included in room price)98 MYR
      • Daily Internet/Wi-Fi fee0 MYR
      The property
      • Non-smoking rooms/floorsno
      • Number of bars/lounges3
      • Number of floors28
      • Number of restaurants4
      • Number of rooms 662
      • Room voltage220
      • Year property opened1984
      • Most recent renovation2009
      Parking
      • Daily parking fee0 MYR

      Property announcements


      5 Food & Dining Options:

      Lemon Garden Cafe
      Menu : Buffet

      Lemon Garden 2Go
      Cuisine : Continental snacks

      Arthur's Bar & Grill
      Cuisine : Local & International

      Lobby Lounge
      Cuisine: Snacks & Beverage, Afternoon tea

      Shang Palace
      Cuisine: Cantonese

      Zipangu
      Cuisine: Japanese
      Menu: ala carte

      The breakfast rate will be RM98.00 from 5th May 2022 onwards.

      Reviews of Shangri-La Kuala Lumpur from real guests

      Provided by verified guests of Agoda
      8.9
      Cleanliness9.2
      Facilities8.9
      Location8.9
      Room comfort and quality9.1
      Service9.2
      Value for money8.6
      High score for Kuala Lumpur
      Rating
      9+ Exceptional (2,291)
      8-9 Excellent (915)
      7-8 Very Good (650)
      6-7 Good (159)
      <6 Below Expectation (134)
      Time of the year
      Mar - May (935)
      Jun - Aug (1,197)
      Sep - Nov (1,000)
      Dec - Feb (1,017)

      Show reviews that mention 

      Showing 4,149 verified guest comments
      12345
      10.0
      Exceptional
      Esther from Singapore
      Family with young children
      Family Premier Suite
      Stayed 3 nights in December 2022

      Superb, memorable stay! ”

      We are a couple travelling with a young toddler, and our stay in this hotel has been nothing but spectacular. Firstly, it’s a kid-friendly hotel that is generous with any special requests that we have (for e.g. extra bottles of water etc). The staff are very polite and helpful; we really appreciate it very much. Also, we had breakfast at the lemon garden cafe + horizon club lounge on separate days and the spread is great. Food is delicious. In-room dining also did a great job and the food was tasty(I personally liked the Ipoh hor fun very much). Pls continue to keep up the good work and friendly sincerity. 👍🏻 highly recommended for families with young children! Stay in the premier suite that comes with a tent too. 🤩

      Reviewed December 18, 2022

      See room deals

      10.0
      Exceptional
      Muzammil from Singapore
      Family with young children
      Premier Selection Suite
      Stayed 2 nights in December 2022

      Value for money”

      Hotel staff go extra mile to make our stay as comfortable as possible. Paying that extra fees for Horizon Club was worth it. Though the building is old, the Shangri-La charm can still be felt throughout our stay. Location isn’t as fantastic by foot but 15 min walk to KLCC and pavilion is ok. Breakfast spread is decent and food quality is also good.

      Reviewed December 23, 2022

      See room deals

      10.0
      Exceptional
      Sandy from Malaysia
      Family with young children
      Family Premier Suite
      Stayed 1 night in March 2022

      Superb hotel if u are travelling with kids!”

      We stayed in the Family Premier Suite and we had access to the Horizon Club which is really spacious with sofa sets and comfortable with minimal crowd for dining in. So if u are travelling with young children or infants then this is the place u should stay in where buffet dining is all included and you are not worried about your children walking and exploring around the area. Room is superb clean and comfy and the kids tent was awesome. My boy loves it! Last but not least customer service is excellent and staff were really friendly and helpful. I had requested the hotel to arrange for taking the delivery of my baby’s celebration cake as I was arriving late to the hotel. The staff took the cake and placed in our room and that really solved our hassle of rushing to the hotel. Thank you so much Shangrila…we had a wonderful staycation with our 2 boys!

      Reviewed March 13, 2022

      See room deals

      10.0
      Exceptional
      arvind from Australia
      Family with young children
      Executive King Room
      Stayed 2 nights in December 2022

      Pleasant experience ”

      Airport pickup was on time, checkin was quick, staff at reception were courteous. Room was sparking clean, room service was very good. Checkout was nice. Overall can't find a single thing to complain. Would recommend this for any kind of traveller, would never think of any other hotel when I'm in KL

      Reviewed December 22, 2022

      See room deals

      9.6
      Exceptional
      Shaun from Singapore
      Family with young children
      Executive King Room
      Stayed 3 nights in October 2022

      Centrally located and nice hotel to return to”

      Our family (2 seniors 2 adults and 1 three yo) booked two rooms here for our stay. We enjoyed the experience of staying at this hotel and the bountiful breakfast. Hotel room wise is nice. We liked the ambience and the view. Bed was really comfortable. While the pillows were too soft for our liking we liked the fact that the hotel actually places a spare firmer pillow in the wardrobe. The uniforms of the staff and their friendly attitudes really made our day when we come back from a day of shopping and sightseeing. Location wise is really central. Right next to KL tower and about 10mins walk to the Monorail station. It’s also about 10mins walk to the Hop on Hop off tourist bus stop that has a guide stationed there to take bookings. But this location isn’t good if you’re travelling with strollers or elderly who can’t walk much. The monorail doesn’t have lift access to the platform which made carrying a tired toddler on his stroller a living hell. Otherwise if you’re driving or grabbing around it’s near many key attractions. Food. Love it! Love the breakfast spread and the quality of the food. We weren’t there on the weekend so we didn’t get to experience the hotel’s kids programme.

      Reviewed October 23, 2022

      See room deals

      10.0
      Exceptional
      Mohamed from Singapore
      Couple
      Deluxe King Room
      Stayed 2 nights in December 2022

      Wonderful experience at a surprisingly affordable price!”

      My wife and I enjoyed our stay at Shangri-la at KL last Dec. From staff to food to the amenities around the hotel, it was just great! We are planning to return to Shangri-la this year!

      Reviewed January 28, 2023

      See room deals

      10.0
      Exceptional
      Arthur from United States
      Couple
      Executive Room King
      Stayed 2 nights in June 2022

      Exceptional”

      It’s the second time we stayed at this hotel As usual we were well pleased with the service provided The room was nice and clean However we felt that the atmosphere was not as great as last time (4 years ago) Maybe because of too many kids running around? (Nothing against kids, but the noise level does go up) Therefore it didn’t feel as tranquil Oh we also miss the fruits we got last time we were here The masks provided was apprehended if not the quality was simply horrible! It fell apart after a short wear! Overall we enjoyed our stay

      Reviewed June 08, 2022

      See room deals

      10.0
      Exceptional
      RAISYA from Malaysia
      Couple
      Stayed 2 nights in August 2020

      Everything is PERFECT”

      I went with my husband to celebrate our wedding anniversary there and were pleasantly surprised by a free room upgrade for our entire stay! Check-in process was smooth and when we entered our room, the bed was nicely decorated with rose petals and we even received a box of handcrafted chocolates with a card as our anniversary gift! Also, did I mention they also gave a complimentary Lush bath bomb for our stay too? The bed is comfy, the furniture although looked a bit dated but still give out that timeless luxurious feeling to the room, and most importantly the room is really clean. Other facilities - the Health Club is GREAT. I'm in love with the gym and the spa! The only minus point is the limited spread of their breakfast menu. Not sure if its because of the new SOP (most hotels don't do buffets now) but still most of the food tasted good. Special shoutout to Ms Fairuz & Pn Diana for your exceptional assistance & service! Will surely come again soon :)

      Reviewed August 21, 2020

      See room deals

      10.0
      Exceptional
      Nurul from Malaysia
      Couple
      Executive King Room
      Stayed 1 night in March 2021

      Superb service”

      I booked 2 rooms at shangri la to spend our weekend together with my parents in law. The staffs were attentive. Overall the stay was great. We were given late checkout at 2pm as well Cons: no in room dining menu in the room. Furniture & setup looks a bit old & outdated but the bed & pillows are comfortable. Had my hi tea in the lobby. Taste wise, it was nothing extraordinary. The price was RM75 per pax. Size of the scones & cakes were tiny- like a fun size cake. Not recommended at all. Breakfast- normal. Nothing special. Other than that, service was superb. Check in & check out was smooth. All SOP was adhered accordingly. Will i come back? Maybe.

      Reviewed March 16, 2021

      See room deals

      9.6
      Exceptional
      Katawriter from Malaysia
      Solo traveler
      Executive Twin Room
      Stayed 1 night in January 2021

      Absolutely a happy new year here”

      Had a staycation with my mum and thought a decent hotel with a decent breakfast would be good. Didn't expect it was way better and perfect, especially on the service. Here's why: 1. We reached precisely at 2pm and were in queue for check-in. The queue wasn't even long and we wouldn't mind waiting, but one counter staff promptly opened a station to check us in. In less than 5, we're happily in our room - 830 overlooking pool (well, I forgot to ask what's other view options) 2. In the room, sanitiser and alcohol wipes were provided for guests, just in case cautious guests want to do extra cleaning (we did!). And it was really good because I forgot to bring one 3. The breakfast. I had to agree with other reviews that their breakfast choices were really awesome and ample, no prob if you want Chinese, Asian or western. You won't starve. But TBH i had mostly coffee only, and few bites of buns and porridge (so not much comments on taste). And thumbs up for the cafe staff for sending me coffee again on my second trip down even though it's the end of breakfast session. Thank you! 4. Facilities. I don't know bout others cos I used only gym, and I must said it's a must-go! Feel like a clubhouse, and you get to do your workout overlooking some greens. Feedback? There's one really I couldn't be not sharing, as this is kinda important amidst covid threat. Upon our arrival for breakfast, we were shown to a table, where it had been set. While we were sitting down, a kind gentleman next table called for a waiter asking him to change the plates and utensils for us, saying someone had been using them earlier before us but it wasn't taken away yet! We were kinda shocked (imagine if the guy wasn't there to tell) and even after it was replaced, we got paranoid and asked to change my mum's set as well. That probably explained why I had little appetite you see. Overall? I would really love to go back, but I'll always request for a change on anything that's set without me seeing it first

      Reviewed January 05, 2021

      See room deals

      10.0
      Exceptional
      Muhamad from Malaysia
      Family with young children
      Executive King Room
      Stayed 1 night in April 2021

      Good place ”

      Things to look forward to: 1) breakfast buffet spread 2) spacious, comfortable bed 3) room facilities Things that could be improved: 1) musky smell in the room. It's not that it's unpleasant, but it's something unusual. Smells like something that you get from entering old buildings, but it's not. Can't seem to understand what it is and whether it is intentional. Don't know whether to be concerned or not. 2) room service food portion could be improved. Had a delicious biryani but left wanting more. Some more papadoms, achar or any indian vegetables side dishes to accompany my biryani would have been nice.

      Reviewed April 09, 2021

      See room deals

      10.0
      Exceptional
      Charlie from Philippines
      Couple
      Deluxe King Room
      Stayed 4 nights in November 2022

      Suite Accommodation”

      Paid for the upgrade in a suite. Room has plenty of space with all the perks including tea time with all kinds of deserts. Location is excellent and close to the mall and twin towers.

      Reviewed November 25, 2022

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      10.0
      Exceptional
      Daphne from Malaysia
      Couple
      Deluxe Room King
      Stayed 2 nights in October 2022

      Exceptional”

      Although they are unable to fulfil the request of small decoration for birthday (it comes with additional charge), but the reception lady gave us free room upgrade and surprisingly, a free cake. The staffs were so nice and helpful. We also visited their Lemon Restaurant for dinner buffet, the waiters reacting quickly, to pour us some water and put away our dirty plates. Overall, nice experience :)

      Reviewed November 04, 2022

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      10.0
      Exceptional
      NAUFAL from Malaysia
      Business traveler
      Family Executive King
      Stayed 1 night in February 2022

      one of the oldest 5th Star Hotel in Kuala Lumpur”

      the hospitality staffs are very friendly and helpful. they will gladly help to bring your luggage to your rooms. rooms are clean and well kept. The breakfast buffet has numerous meal selections from multiple cuisines.

      Reviewed August 19, 2022

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      10.0
      Exceptional
      Anis from Malaysia
      Couple
      Stayed 1 night in September 2020

      almost perfect - too good, maybe too much for me”

      An old hotel, the design look dated. BUT very well maintain (i understand now why others complain about other hotels not well maintained) Parking - Start with parking, a bit tight. a norm for an old building. but no issue to find parking space Check in - best experience. Every single worker that we meet (OR walk nearby) request for help. And after check in process the girl (who process for our check) follow us until lift open Lift - i never experience a lift system that work so fast. during my stay i never had to wait more than 10 seconds for lift to open. Room - Room is large but looks dated. we get a birthday cake even without a special request. i like the AC control - very simple (up, down & AC) TV - more than 25 'working' channel Breakfast - a lot nice & special menu. cannot try all as still full. they give us a same seat as dinner night before (which is a nice touch) Service - even the Maze Garden door was lock, somebody look we try to access it and help to unlock for us

      Reviewed September 23, 2020

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      10.0
      Exceptional
      Maricar from Philippines
      Group
      Executive Room King
      Stayed 2 nights in December 2020

      Amazing!”

      First time to stay in Shangri-La Kl but I can only say nicest things about them. Staffs are 100% attentive, helpful and accommodating. They always greet you with a smile😊. Amenities are awesome as well and I enjoyed so much in their whirlpool. Rooms are very cozy and clean. We also enjoyed scrumptious buffet breakfast because there are varieties of food to choose from. Check in and check out is hassle free.It's highly recommendable to those who are looking for a place to stay in Kl. I will definitely schedule my next staycation.

      Reviewed January 04, 2021

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      10.0
      Exceptional
      Tiara from Malaysia
      Couple
      Executive King Room
      Stayed 1 night in November 2022

      Nice room”

      I love a very clean room and nice view of the city. Definitely will come again for our staycation.

      Reviewed December 19, 2022

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      10.0
      Exceptional
      Irwan from Malaysia
      Couple
      Deluxe King Room
      Stayed 1 night in February 2022

      Perfect Short Staycation”

      Surprise stay for my wife for our 14th Wedding Anniversary. Thank you so much to Mr Ali Shariati at Front Desk & Ms Zie at the Horizon Club Lounge for making our stay more memorable. The hotel make special gesture with the special amenities room setup in our room. Breakfast was good. We did not try the dinner buffet but ordered room service instead. Overall the service from their staff that make us want to come back! It has been a while that you ever experience the original hospitality service during these time! Bravo!!

      Reviewed February 03, 2022

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      10.0
      Exceptional
      Ahmad from Malaysia
      Couple
      Deluxe Room King
      Stayed 1 night in December 2021

      Exceptional”

      Overall, shangri la provide very good services. Staff all are very friendly and helpful from registration till check out. Staff named Saiful was very kind, friendly and helpful. Nice and clean room. Food served for breakfast buffet are good. But can add more varieties.

      Reviewed December 12, 2021

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      10.0
      Exceptional
      Rozie from Malaysia
      Solo traveler
      Deluxe King Room
      Stayed 2 nights in February 2022

      Excellent hospitality and exceeded our expectation”

      It has been my 5th year of continuing support of Shangrila Kuala Lumpur and its international locations whenever I travel. I love the ambience, most and foremost its cleanliness and the facilities available ! Shangrila never fails to impress me!

      Reviewed February 22, 2022

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