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Exterior view, Sheraton Grand Wuhan Hankou Hotel in Wuhan
Guestroom, Sheraton Grand Wuhan Hankou Hotel in Wuhan
Exterior view, Sheraton Grand Wuhan Hankou Hotel in Wuhan
Lobby, Sheraton Grand Wuhan Hankou Hotel in Wuhan
Interior view, Sheraton Grand Wuhan Hankou Hotel in Wuhan
Fitness center, Sheraton Grand Wuhan Hankou Hotel in Wuhan
Fitness center, Sheraton Grand Wuhan Hankou Hotel in Wuhan

Removed from saved list

9.3

Exceptional

4,143 reviews

4,143 reviews

Shops1
Housekeeping1
See map
See map

8.3

Excellent

Location rating score

Excellent location - 2.79 kilometers from city center
Parking
FREE
Popular landmarks
Walking Street of Jianghan Road 3.4 km
Guiyuan Temple 6.4 km
Wuhan Yangtze River Bridge 7.1 km
Hubu Alley 7.4 km
Yellow Crane Tower 7.9 km
Chu River Han Street 9.9 km
Hubei Provincial Museum 11.5 km
Donghu Scenic Resort 11.8 km
Wuhan University 13.3 km
Wuhan Botanical Garden 16.0 km
Nearby landmarks
WanHao ShangYeJie 1.1 km
HuaYuan Dao YiShu ShangYeJie 1.1 km
Red Passion Club 1.3 km
Minsheng Bank Building 1.4 km
God of commercial Plaza 1.8 km
North Lake night Market 1.8 km
Wanda Square (Lake water caltrop) 1.8 km
New world department Store (trade) 1.9 km
Hubei Xinhua Hospital 1.9 km
Wuhan Apollo Hospital 2.0 km

Sheraton Grand Wuhan Hankou Hotel

No. 80, Fanhu Road, Oceanwide City Square, Hankou Commercial Area, Wuhan, China, 430000 - See map
Highlights

Sparkling clean

Check-in [24-hour]

Excellent room comfort & quality

Airport transfer

Free Wi-Fi in all rooms!

This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Sterilizing equipment
Health and Medical
First aid kit
Facilities

Front desk [24-hour]

Airport transfer

Car park

Shuttle service

Fitness center

Swimming pool [indoor]

Free Wi-Fi in all rooms!

Check-in/out [express]

Your dates are popular among travelersUsers are booking a place in Wuhan every 7 minutes on Agoda.com
Value for money8.9
Distance to city center2 km
Location rating8.3
Nearest airportWuhan Tianhe International Airport (WUH)
Distance to airport19.8 km

Rooms available at Sheraton Grand Wuhan Hankou Hotel

Exceptional
Room comfort & quality

9.3

Club, Guest room, 1 King
...
  • Room size: 50 m²/538 ft²
  • City view
  • 1 king bed
Enter dates to see prices
CLUB, Guest room, 2 Twin/Single Bed(s)
...
  • Room size: 50 m²/538 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Club Suite, Suite, 1 King
...
  • Room size: 98 m²/1055 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Grand Suite, Suite, 1 King
...
  • Room size: 98 m²/1055 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Ambassador Suite, Suite, 1 King
...
  • Room size: 150 m²/1615 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Superior Deluxe, Guest room, 1 King
...
  • Room size: 50 m²/538 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Grand,Larger, Guest room, 1 King
...
  • Room size: 59 m²/635 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Superior Deluxe, Guest room, 2 Twin/Single Bed(s)
...
  • Room size: 50 m²/538 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Deluxe, Guest room, 2 Twin/Single Bed(s)
...
  • Room size: 50 m²/538 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Deluxe, Guest room, 1 King
...
  • Room size: 50 m²/538 ft²
  • City view
  • 1 king bed
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Sheraton Grand Wuhan Hankou Hotel?

Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Sheraton Grand Wuhan Hankou Hotel?

Sheraton Grand Wuhan Hankou Hotel is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 600 CNY. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. A stay at Sheraton Grand Wuhan Hankou Hotel also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, Sheraton Grand Wuhan Hankou Hotel has a car park on site, as well as additional parking nearby if the first car park is full. Parking is free for guests. Self-parking is conveniently available at the hotel. If you're looking for an easy way to get around Wuhan with private transportation, the hotel can arrange taxi service.

Is breakfast offered at Sheraton Grand Wuhan Hankou Hotel?

Start your mornings right, with the continental and buffet breakfast options offered at Sheraton Grand Wuhan Hankou Hotel. A selection of food types including western and asian breakfast options is available for guests. There's an additional charge of 100 CNY for adults and 50 CNY for children if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Sheraton Grand Wuhan Hankou Hotel?

Sheraton Grand Wuhan Hankou Hotel features 3 on-site restaurants for your dining convenience. Meals served include breakfast, dinner and lunch. You can pick and choose from a wide array of cuisines including Chinese, international, western and asian. Dishes are served in a la carte and buffet during opening hours. Light meal like soup, coffee or tea, desserts and salad are served using only quality ingredients.

Can special events be hosted at Sheraton Grand Wuhan Hankou Hotel?

Your special occasion or event can be hosted at the Sheraton Grand Wuhan Hankou Hotel's venue. Both indoor and outdoor venues are available to choose for your special gathering. Large events and gatherings such as weddings, private events and engagements can be hosted at Sheraton Grand Wuhan Hankou Hotel. Small or intimate events like birthday parties and honeymoons can also be accomodated. Services for wireless internet, event decoration and audio-visual equipment are offered to help your event go smoothly. End your big event day with special turn-down services to celebrate your special occasion. Services including room decorations and flower petals are available upon request.

Can business events be hosted at Sheraton Grand Wuhan Hankou Hotel?

On-site venues and convenient event services make Sheraton Grand Wuhan Hankou Hotel an ideal choice for hosting events such as corporate events and meetings. All available venues come in different styles and sizes and can accommodate you and your guests. An extensive range of facilities and services including projector or LED display, free Wi-Fi, meeting stationery and audio-visual equipment is available to help your business meeting or event a successful one.

What is the smoking policy at Sheraton Grand Wuhan Hankou Hotel?

Sheraton Grand Wuhan Hankou Hotel does not permit smoking in any of its rooms, but allows smoking in designated areas.

What restaurants are nearby Sheraton Grand Wuhan Hankou Hotel?

Sheraton Grand Wuhan Hankou Hotel is located in Hankou Commercial Area, famous for good restaurants such as Ying Yue WuTong Xin TaiWan Indian Restaurant, XiangCun XiaoChu and Yue Yue Seafood.

What popular shopping places are close to Sheraton Grand Wuhan Hankou Hotel?

Sheraton Grand Wuhan Hankou Hotel is located in Hankou Commercial Area area which features shopping places such as Wuhan Tian di Plaza, North Lake night Market and Wanda Square (Lake water caltrop).

What are popular attractions near Sheraton Grand Wuhan Hankou Hotel?

Sheraton Grand Wuhan Hankou Hotel is located in Hankou Commercial Area area, which is famous for attractions such as Gude Temple of Hankou, Jiefang Park and WanHao ShangYeJie.

See map

Explore the neighborhood

What people love about Sheraton Grand Wuhan Hankou Hotel

  • 9.6

    Exceptional

    "The couch in the room was very comfortable and made it easy to relax in the room."

    Amber

    |

    January 1, 2021

  • 9.6

    Exceptional

    "The Sheraton is a very modern hotel."

    Amber

    |

    January 1, 2021

  • 8.8

    Excellent
    Staff 

    "Good service staff friendly"

    Jarkkit

    |

    May 24, 2020

Overall rating:

9.3

Exceptional
4,143 reviews
Cleanliness
9.3
Facilities
9.2
Location
8.3
Read all reviews >
More about Sheraton Grand Wuhan Hankou Hotel

More about Sheraton Grand Wuhan Hankou Hotel

Sheraton Grand Wuhan Hankou Hotel

Never miss a single attraction in Wuhan when staying at Sheraton Grand Wuhan Hankou Hotel. Getting around in Wuhan is easy when staying at this hotel, strategically placed right in the heart of the city.
Have a hassle-free trip while enjoying the services and amenities offered by Sheraton Grand Wuhan Hankou Hotel. Keep up with all your communications easily with the hotel's free Wi-Fi. Getting from and back to the airport can be easily arranged with the hotel's airport transfer services. Taxi and shuttle services provided by the hotel make exploring Wuhan even more convenient.
Guests can enjoy free parking right at the hotel. Front desk services including concierge service, express check-in or check-out, luggage storage and safety deposit boxes can assist with your needs. Getting tickets for the city's best entertainment is easy through the hotel's ticket service and tours. Packing light is possible at Sheraton Grand Wuhan Hankou Hotel thanks to the hotel's dry cleaning service and laundry service keeping your clothes clean.
Feeling lazy? In-room conveniences like 24-hour room service, room service and daily housekeeping let you get the most out of your room time. For the comfort and health of all guests, smoking is not permitted anywhere within the hotel. Smoking is allowed only in the designated smoking areas provided by hotel.
Enjoy the services offered at Sheraton Grand Wuhan Hankou Hotel from the convenience of your guestroom. For your comfort, some rooms at the hotel are equipped with linen service and air conditioning. In-room entertainment amenities including the cable TV is provided in some rooms. In some select rooms, you can find a refrigerator and mini bar at your disposal.
It's good to know that a hair dryer, toiletries, bathrobes and towels are provided in some guest bathrooms. Drop in to the executive lounge for some high-end services in a luxury environment.


Dining and things to do

Every day at Sheraton Grand Wuhan Hankou Hotel begins with a delicious in-house breakfast. Enjoy the morning bliss with a sip of good coffee at the cafe located in the hotel. A variety of convenient and tasty dining options are waiting for you at the hotel, for whenever you get hungry. A memorable night with your travel companions can be had without going far, at the hotel's bar.
For the ultimate convenience, you can even have groceries delivered to your room at Sheraton Grand Wuhan Hankou Hotel, with their exclusive service.
Recreational facilities at Sheraton Grand Wuhan Hankou Hotel are designed for escape and relaxation. Be sure to spend some time exploring the beach, which is accessible directly from the hotel. End your days in total relaxation with a visit to the massage, hot tub, salon and spa. Spend some time relaxing at the hotel's pool.
Sip your favorite cocktail outdoors at the hotel's poolside bar. Check out the hotel's fitness facility to stay fit and firm on vacation. Get social at the hotel's games room, where you can meet other guests. Grab some last-minute needs or local souvenirs for yourself or those back home without having to go anywhere at the shops and souvenir shops available right at on-site.


Around the property

Experience all the sights and local attractions of Wuhan with Sheraton Grand Wuhan Hankou Hotel as your base. An afternoon of browsing the works at Hubei Provincial Museum located 11.5 km away can familiarize you with the local art scene.

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Amenities and facilities

Exceptional
Facilities

9.2

Most talked about facilities

Breakfast

1 mention

Swimming Pool

1 mention

Internet

1 mention

Housekeeping

1 mention

Languages spoken
  • English
  • Chinese [Mandarin]
  • Japanese
Accessibility
  • Access all room by interior corridor
  • Accessibility for all meeting spaces
  • Accessible entrance to all on-site swimming pool
  • Accessible registration desk
  • Accessible rooms have doors 32-inch wide opening
  • Accessible route to the registration desk
  • Accessible vanities in some rooms
  • Adjustable height hand-held shower wand all rooms
  • Alarm clock telephone ringers in all rooms
  • Audible alarms in all guest rooms and suites
  • Audible alarms in all public hallways
  • Bathtub grab bars in some rooms
  • Deadbolts on all guest room and suites doors
  • Electronic room key
  • Elevator
  • Entirely Route to accessible guest rooms
  • Entrance to on-site business center
  • Entrance to on-site fitness center
  • Entrance to on-site spa
  • Flashing door knockers in all rooms
  • Lever handles on all guest room doors
  • Lowered electrical outlets in all rooms
  • Lowered night guards on all guest room doors
  • Main entrance
  • Non-slip grab bars in some bathrooms
  • On-site accessible restaurants / lounges
  • Roll-in shower in some rooms
  • Room windows that open
  • Safety chains and/or latches on all guest doors
  • Secondary locks on all room windows
  • Self-closing doors on all guest rooms and suites
  • Toilet seat at wheelchair height -- some rooms
  • View ports in all guest room and suites doors
  • Visual alarms in all guest rooms and suites
  • Visual alarms in all public hallways
Internet access
  • Free Wi-Fi in all rooms!
  • Internet
  • Internet [LAN]
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Fitness center
  • Foot bath
  • Garden
  • Hot tub
  • Karaoke
  • Massage
  • Pool facilities
  • Private bath
  • Sauna
  • Spa
  • Spa/sauna
  • Swimming pool [indoor]
  • Ticket services
  • Tours
  • Yoga room
Cleanliness and safety
  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast in room
  • Breakfast takeaway service
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hotel room service app
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Sterilizing equipment
  • Temperature check for guests and staff
Dining, drinking, and snacking
  • Alcohol
  • Bar
  • BBQ facilities
  • Bottle of water
  • Breakfast [buffet]
  • Breakfast [continental]
  • Breakfast service
  • Coffee shop
  • Fruits/snacks
  • Grocery delivery
  • Happy hour
  • Kitchen
  • Poolside bar
  • Restaurants
  • Room service [24-hour]
Services and conveniences
  • Air conditioning in public area
  • Cash withdrawal
  • Concierge
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Facilities for disabled guests
  • Food delivery
  • Gift/souvenir shop
  • Grooming service
  • Heating in public area
  • Invoice provided
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Postal service
  • Safety deposit boxes
  • Salon
  • Shops
  • Smoke-free property
  • Smoking area
  • Terrace
For the kids
  • Babysitting service
  • Family room
  • Kids club
  • Kids facilities
  • Kids meal
Access
  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Check-in/out [private]
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
  • Soundproof rooms
Getting around
  • Airport transfer
  • Bicycle parking
  • Car park [free of charge]
  • Car park [nearby]
  • Car park [on-site]
  • Car power charging station
  • Shuttle service
  • Taxi service

Food and dining

Breakfast options
  • Buffet
Restaurants on site
Feast盛宴标帜餐厅
  • Menu: A-la-carte
YUE采悦轩中餐厅
  • Cuisine: Chinese, Cantonese
  • Menu: Buffet
Red Basil红罗勒泰国餐厅
  • Cuisine: Thai
  • Menu: Buffet

Location

No. 80, Fanhu Road, Oceanwide City Square, Hankou Commercial Area, Wuhan, China, 430000
Excellent
Location

8.3

Public transportation
  • Wangjiawan Station
    6.2 km
  • Wuhan Railway Station
    16.3 km
Airports
  • Wuhan Tianhe International Airport (WUH)
    19.8 km 36 min drive
Hospital or clinic
  • Hubei Xinhua Hospital
    1.9 km
Shopping
  • Hanzheng Street in commodity markets
    4.5 km
Cash withdrawal
  • ATM
    800 m

What's nearby

Popular landmarks
  • Walking Street of Jianghan Road
    3.4 km
  • Guiyuan Temple
    6.4 km
  • Wuhan Yangtze River Bridge
    7.1 km
  • Hubu Alley
    7.4 km
  • Yellow Crane Tower
    7.9 km
  • Chu River Han Street
    9.9 km
  • Hubei Provincial Museum
    11.5 km
  • Donghu Scenic Resort
    11.8 km
  • Wuhan University
    13.3 km
  • Wuhan Botanical Garden
    16.0 km
Nearby landmarks
  • WanHao ShangYeJie
    1.1 km
  • HuaYuan Dao YiShu ShangYeJie
    1.1 km
  • Red Passion Club
    1.3 km
  • Minsheng Bank Building
    1.4 km
  • God of commercial Plaza
    1.8 km
  • North Lake night Market
    1.8 km
  • Wanda Square (Lake water caltrop)
    1.8 km
  • New world department Store (trade)
    1.9 km
  • Hubei Xinhua Hospital
    1.9 km
  • Wuhan Apollo Hospital
    2.0 km
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Children 0-11 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 12 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from15:00
  • Check-in until23:59
  • Check-out from00:00
  • Check-out until12:00
  • Reception open until00:00
Getting around
  • Airport transfer fee600 CNY
  • Distance from city center2 km
  • Travel time to airport (minutes)30
Extras
  • Breakfast charge (unless included in room price)100 CNY
  • Daily Internet/Wi-Fi fee0 CNY
The property
  • Non-smoking rooms/floorsno
  • Number of bars/lounges1
  • Number of floors41
  • Number of restaurants3
  • Number of rooms 500
  • Room voltage220
  • Year property opened2014
  • Most recent renovation2014
Parking
  • Daily parking fee0 CNY

Reviews of Sheraton Grand Wuhan Hankou Hotel from real guests

Provided by verified guests of Agoda
8.9
/
10
Cleanliness9.3
Facilities9.2
Location8.3
Room comfort and quality9.3
Service9.0
Value for money8.9
High score for Wuhan
Rating
9+ Exceptional (13)
8-9 Excellent (8)
7-8 Very Good (10)
6-7 Good (1)
<6 Below Expectation (3)
Time of the year
Mar - May (12)
Jun - Aug (8)
Sep - Nov (10)
Dec - Feb (5)

Show reviews that mention 

Showing 35 verified guest comments
12
9.6
Exceptional
Amber from China
Couple
Grand,Larger, Guest room, 1 King
Stayed 1 night in December 2020

Great staycation”

The Sheraton is a very modern hotel. The couch in the room was very comfortable and made it easy to relax in the room. The bathroom was a bit cold in December, so the staff thoughtfully brought us a space heater for the space.

Reviewed January 01, 2021

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Thank you for choosing to stay at Sheraton Grand Wuhan Hankou Hotel. We are delighted to hear that you were satisfied with our hotel service and facilities. We will for sure continue to deliver the bespoke and uncompromising service to our guests in all the needs and requests. Thanks so much again for taking your time to post a review on our website. We do hope to be able to welcome you back here again for your next trip in Wuhan.

Responded February 01, 2021
Sheraton Grand Wuhan Hankou Hotel
8.8
Excellent
Jarkkit from Thailand
Business traveler
CLUB, Guest room, 2 Twin/Single Bed(s)
Stayed 7 nights in May 2020

Good place for quarantine”

Good service staff friendly

Reviewed May 24, 2020

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Dear Guest, Thank you for sharing your experience on your recent stay with us. We are very proud to have made your stay comfortable. I very much appreciate your kind words and we look forward to welcoming you back with us at Sheraton Grand Wuhan Hankou Hotel in the future.

Responded October 30, 2020
Sheraton Grand Wuhan Hankou Hotel
9.2
Exceptional
Barry from United Kingdom
Solo traveler
Stayed 4 nights in April 2018

3rd stay in less than 3 months”

I come here quite often and like the hotel. This time the pool was a lot busier than usual, this is because it was holiday season, hey ho. Just my preference, I like an emptyish pool when swimming. No matter. All was decent again except that for the 3rd time, despite me request, my room was too hot and stuffy and the aircon cold control inadequate. I mentioned it to the staff member who remembered me from last time (moany English guy I guess). I put the setting on cold, 16 degrees, 18 hours later the room was still 25.5 degrees, I am a pasty northerner after all! So down I went again. It took quite a while for them to see to it. I recommended that like last time the filter needed cleaning in the until (just like it does in apartment aircons) and low and behold, filter cleaned IO assume, the room got much cooler and more comfortable. A message, clean your aircon filters, 3 stays, 3 times I the same issue. at least the last 2 times the guy fixed it, not just opened a window as previous

Reviewed May 05, 2018

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Dear Guest, thank you for sharing your experience on your recent stay with us. Please accept our sincere apologies for the basic services that we should have provided. Regarding to the problem of our air-condition in your feedback, our Engineering will check all the facilities thoroughly to ensure that situation will not occur again. We hope to be able to welcome you back to experience the true hospitality of Sheraton Grand Wuhan Hankou Hotel.

Responded May 10, 2018
Sheraton Grand Wuhan Hankou Hotel
8.0
Excellent
Vincent from Hong Kong SAR, China
Couple
Stayed 4 nights in September 2018

Very good”

The hotel is nice, the room large, the staff English-speaking and efficient. It is close to two subway stations, but the area is currently under construction and rather empty (the map on the hotel website is absolutely useless: it uses Google Maps, which is woefully out of date). There are two restaurants (and a buffet, which we did not try): the Thai restaurant is good, but the Chinese one was a bit disappointing (and the omnipresent smokers added to the unpleasantness).

Reviewed September 29, 2018

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Dear Guest, Thank you for sharing your experience on your recent stay with us. We are very proud to have made your stay comfortable. I very much appreciate your kind words and we look forward to welcoming you back with us at Sheraton Grand Wuhan Hankou Hotel in the future.

Responded December 12, 2018
Sheraton Grand Wuhan Hankou Hotel
8.8
Excellent
Barry from United Kingdom
Solo traveler
Stayed 2 nights in March 2018

Nice stay”

I returned for the second time in a month and enjoyed it again. nice room, quiet, good bath, good pool too. The location isn't quite central. but things aren't too far away. The only problem I had was the room was too warm again. This happened in my first stay, they changed my room after an 'engineer' came. looked at my aircon control, and opened the window!!!! Brilliant. the second stay they sent an engineer, he cleaned the aircon filter, hey presto, a nice cool room. This needs sorting and in 2 stays having this problem twice is maybe no coincidence! Otherwise, very pleasant, I am coming back!

Reviewed April 15, 2018

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Dear Guest, Thank you for sharing your experience on your recent stay with us. We are very proud to have made your stay comfortable. We're so sorry about your experience of air condition, we would working on it all the time. I very much appreciate your kind words and we look forward to welcoming you back with us at Sheraton Grand Wuhan Hankou Hotel in the future.

Responded April 16, 2018
Sheraton Grand Wuhan Hankou Hotel
8.4
Excellent
Barry from United Kingdom
Solo traveler
Stayed 2 nights in March 2018

Decent”

I would have liked a little more toiletries, but I am being picky! My room was changed as the aircon in my original room would not make my overly warm room cooler. An 'engineer' was sent up and his solution, open the window. Cheers matey, it made 0.1 degree difference. My room was thus changed without a fuss! The staff were friendly and helpful, but didn't have much knowledge about the local bars etc. but hey ho! Beds comfy, TV big, bathroom nice, bath deep, gym okay and swimming pool excellent! Will I stay again, oh yes! But I will ask about the temperature of the room first. The cool controls for the aircons didn't seem switched on in this most changeable of seasons!

Reviewed March 22, 2018

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Dear guest, thank you for sharing your experience of your last stay with us. We're so sorry about our air condition brought bad experience for you. We would check with Engineering department again and make sure the approprite temperature when wheather changed. According to your kind advise, we would train our staff with more local information. We are delighted to hear that you were satisfied with our room and those facilities. We do appreciate your kind words and we look forward to welcoming you back with us at Sheraton Grand Wuhan Hankou Hotel in the future.

Responded April 09, 2018
Sheraton Grand Wuhan Hankou Hotel
9.6
Exceptional
Sijie from Singapore
Business traveler
Stayed 1 night in May 2016

nice hotel with a quiet shopping mall besid”

was upgraded to the club room. the room was huge and comfortable. breakfast and dining was not very good, the food can definitely be improved. concierge was very helpful. other than that, check in and out was rather slow. location is quite quiet. wifi is hopeless though. i could not browse at all on wifi. i also tried the LAN cable but still hopeless. the page could not even load.

Reviewed May 13, 2016

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8.3
Excellent
LENG from Malaysia
Business traveler
Stayed 1 night in April 2015

Everything was well except the bathroom flooded”

Friendly and helpful staff upon arrival, strategically located next to a mall although I didn't have time to visit it and very spacious room

All was good and comfortable except the bathroom drainage was so bad it flooded just shortly after opening up the tap. Water ran all over the bathroom and spill over the the room. It didn't evaporate even in the morning. Because of that it has caused a lot of inconvenient

Reviewed April 29, 2015

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8.7
Excellent
CHIEUN from South Korea
Business traveler
Stayed 3 nights in February 2015

Everything is OK but has no free WiFi”

Clean, nice swimming pool, nice staff

Everything is OK. But~ if you wanna use WiFi service, you have to pay extra 30 yuan per hour(90 yuan per day). also it's a new building, so you can smell new decoration air, Swimming pool and Sauna are very good, but has no spin-dryer. entrance of swimming pool also has no safety fence. TV controller also have to change, hard to change channel or sound. except those, everything is very good.

Reviewed February 06, 2015

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9.2
Exceptional
teo from Singapore
Business traveler
Stayed 1 night in November 2016

Good services ”

All good with exception of oddly layout of bed beside window but not major issue.

Reviewed November 15, 2016

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7.6
Very good
YUK from Hong Kong SAR, China
Business traveler
Stayed 1 night in August 2018

Very good”

Comfortable and clean room

Reviewed August 17, 2018

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Dear Guest, Thank you for sharing your experience on your recent stay with us. We are very proud to have made your stay comfortable. I very much appreciate your kind words and we look forward to welcoming you back with us at Sheraton Grand Wuhan Hankou Hotel in the future.

Responded January 07, 2019
Sheraton Grand Wuhan Hankou Hotel
10.0
Exceptional
PIAO from South Korea
Business traveler
Stayed 3 nights in August 2017

very good”

very good, no comments.

Reviewed August 13, 2017

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Thank you for sharing your experience of your last stay with us. We are delighted to hear that you were satisfied with our hotel service.We do appreciate your kind words and we look forward to welcoming you back with us at Sheraton Grand Wuhan Hankou Hotel in the future.

Responded August 16, 2017
Sheraton Grand Wuhan Hankou Hotel
7.6
Very good
Josephine from Hong Kong SAR, China
Business traveler
Stayed 2 nights in September 2017

high service level hotel”

It is located next to a shopping mall, easy to access for restaurant and shopping.

Reviewed October 06, 2017

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Dear Guest, Thank you for sharing your experience on your recent stay with us. We are very proud to have made your stay comfortable. I very much appreciate your kind words and we look forward to welcoming you back with us at Sheraton Grand Wuhan Hankou Hotel in the future.

Responded October 10, 2017
Sheraton Grand Wuhan Hankou Hotel
7.0
Very good
LAM from Hong Kong SAR, China
Solo traveler
Stayed 2 nights in September 2015

Nice hotel”

nice

Nice hotel

Reviewed September 11, 2015

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10.0
Exceptional
finch from China
Solo traveler
Stayed 1 night in February 2017

very good”

very good

Reviewed March 03, 2017

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7.6
Very good
Yogeswaren from Vietnam
Business traveler
Superior Deluxe, Guest room, 1 King
Stayed 1 night in March 2023

Language Barrier”

No much comment. The only issue is on the language barrier. Other than that all goes fine.

Reviewed March 13, 2023

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8.0
Excellent
JIAJUN from Singapore
Family with young children
Stayed 2 nights in December 2015

No bad”

Swmming pool, room, facilities
Reviewed December 18, 2015

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6.0
Hajime from Japan
Business traveler
Club, Guest room, 1 King
Stayed 1 night in January 2019

クラブラウンジが便利”

比較的安い値段でクラブフロアに滞在できるホテル。クラブラウンジでゆっくりコーヒーを飲むなど、出張中でも快適なひとときを過ごせる。

Reviewed January 16, 2019

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Dear Guest, Thank you for sharing your experience on your recent stay with us. We are very proud to have made your stay comfortable. I very much appreciate your kind words and we look forward to welcoming you back with us at Sheraton Grand Wuhan Hankou Hotel in the future.

Responded February 25, 2019
Sheraton Grand Wuhan Hankou Hotel
9.6
Exceptional
Nara from Thailand
Business traveler
Stayed 1 night in August 2016

สะอาด กว้าง การเยี่ยม”

ดีทุกอย่างยกเว้นการทำเลที่ค่อนข้างไกล แต่โดยรวมแล้วให้5คะแนนเต็มครับ

Reviewed August 17, 2016

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10.0
Exceptional
CHOI from Hong Kong SAR, China
Business traveler
Deluxe, Guest room, 1 King
Stayed 2 nights in September 2019

Exceptional”

十分好, 位置, 清潔度, 服務質素, 設施與服務都很好, 會推薦此住宿給親朋好友

Reviewed November 07, 2019

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12
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