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9.3
Exceptional
2,355 reviews
2,355 reviews
"Breakfast was also excellent and the staff were beyond professional."
"Very good service, staff ,miao miao ,Antony."
8.0
Excellent
Location rating score
Sofitel Zhengzhou Hotel
Hygiene Plus
Check-in [24-hour]
Airport transfer
Free Wi-Fi in all rooms!
Currency exchange
Your Health and Safety are our Absolute Priority
Front desk [24-hour]
Airport transfer
Car park
Free Wi-Fi in all rooms!
Swimming pool [indoor]
Fitness center
Check-in/out [express]
Luggage storage
| Value for money | 8.6 |
| Location rating | 8.0 |
| Nearest airport | Zhengzhou Xinzheng International Airport (CGO) |
| Distance to airport | 29.8 km |
Is car parking available at Sofitel Zhengzhou Hotel?
Sofitel Zhengzhou Hotel features car park onsite free of charge for guests with vehicles to choose from when staying at this property. In case the car park is full, this property also has and nearby as well. Please contact the property for more information, or log into your Agoda account and contact the property through Agoda's direct message chatbox.
What types of facilities are offered for children at Sofitel Zhengzhou Hotel?
While on holiday with your family members, your children can also discover the fun in sports and recreation facilities offered at Sofitel Zhengzhou Hotel such as kids club.
Does Sofitel Zhengzhou Hotel feature an option for contactless check-in and check-out?
At Sofitel Zhengzhou Hotel, visitors can take part in contactless check-in and check-out option provided by this property for your convenience and safety.
What points of interest are close by Sofitel Zhengzhou Hotel that are in walking range?
While staying at Sofitel Zhengzhou Hotel, kick start your visit by checking out the closest point of interest in walking distance to the property such as Unified department Store.
What public parks are in close proximty of Sofitel Zhengzhou Hotel?
While residing at Sofitel Zhengzhou Hotel, take delight in your morning or evening stroll at nearby park such as Zhengzhou Zijingshan Park.
How many floors does Sofitel Zhengzhou Hotel have?
Sofitel Zhengzhou Hotel has a total of 20 floors.
How long do visitors generally stay at Sofitel Zhengzhou Hotel?
Verified past guests that have stayed at Sofitel Zhengzhou Hotel had an average nightly stay of 1 night at this property.
What is the average rating that past Solo travelers' have given to Sofitel Zhengzhou Hotel?
Verified solo travelers that have stayed at this property have given Sofitel Zhengzhou Hotel an average rating of 8.8. You can look up more detailed customer reviews and evaluations by filtering for a specific type of verified travelers down in the review section.
What is the closest train, metro, or bus station to Sofitel Zhengzhou Hotel?
The closest train, metro, or bus station is Zheng Zhou Huo Che Zhan, 3907.13 m away from Sofitel Zhengzhou Hotel.
What is the closest airport to Sofitel Zhengzhou Hotel?
The nearest airport to Sofitel Zhengzhou Hotel is Luoyang Beijiao Airport, 119.0 km away.
10
"Breakfast was also excellent and the staff were beyond professional."
ping
|
August 24, 2023
10
"Very good service, staff ,miao miao ,Antony."
Thaworn
|
May 19, 2023
Experience Luxury and Comfort at Sofitel Zhengzhou Hotel in China
Sofitel Zhengzhou Hotel, a 4.5-star hotel located in Zhengzhou, China, offers a wide range of facilities to ensure a comfortable and convenient stay for its guests. The hotel features 24-hour room service, a coffee shop, bar, laundry service, restaurant, safety deposit boxes, and airport transfer, among others. Each room is equipped with air conditioning, bathrobes, daily newspaper, hair dryer, television, mini bar, and satellite/cable TV. Guests can also enjoy the indoor pool, hot tub, and fitness center. Wi-Fi is available in public areas and all rooms, and there is a car park onsite, as well as self-parking and car park free of charge. The hotel also offers dry cleaning, express check-in/check-out, car hire, luggage storage, convenience store, daily housekeeping, taxi service, breakfast buffet, and continental breakfast. With free access to the fitness center, guests can maintain their fitness routine while enjoying a luxurious stay at Sofitel Zhengzhou Hotel.
Room Types at Sofitel Zhengzhou Hotel
Sofitel Zhengzhou Hotel offers a variety of room types to suit every traveler's needs. Choose from the spacious Deluxe Queen Room, the luxurious Family Suite with two bedrooms and a living room, or the Junior Suite King Bed Living Room for a truly indulgent stay. The hotel also offers the Superior 1 King Bed and Superior Twin rooms for those seeking comfort and convenience. For those looking for an elevated experience, the Luxury King Room Club Sofitel and Superior Room Club Access provide exclusive access to the hotel's Club Lounge.
Discover Nearby Cultural Gems
Sofitel Zhengzhou Hotel's prime location offers easy access to some of the city's most fascinating cultural landmarks, including the Henan Science and Technology Museum and the Henan Geological Museum. Immerse yourself in the rich history and scientific discoveries of the region as you explore these world-class institutions. Whether you're a solo traveler or visiting with family, these nearby attractions are sure to captivate and inspire you.
Friendly Staff and Comfortable Rooms at Sofitel Zhengzhou Hotel
Sofitel Zhengzhou Hotel is a great place to stay for anyone visiting Zhengzhou. The hotel staff are very friendly and helpful, and they make sure that you feel welcome from the moment you arrive. The rooms are spacious, modern, and clean, and even the standard room is very comfortable. The concierge manager, Mr. David Zheng, speaks excellent English and is always willing to assist guests during their stay. The hotel's location is also convenient, with easy walking distance to metro stations. Guests who upgrade to a suite will enjoy even more space and comfort. The hotel's attention to detail is also impressive, as evidenced by the manager's visit to check on the cleanliness of the room shortly after check-in. Overall, Sofitel Zhengzhou Hotel is a top choice for travelers to Zhengzhou.
Experience Luxury and Exceptional Service at Sofitel Zhengzhou Hotel
Sofitel Zhengzhou Hotel is a luxurious five-star hotel that offers exceptional service to its guests. The hotel has received an overall rating of 8.5 on Agoda, which is a testament to its commitment to providing the best possible experience to its guests. The hotel's facilities have received a rating of 8.7, indicating that guests have access to a wide range of amenities that cater to their every need. The hotel's cleanliness has received an impressive rating of 8.8, which means that guests can expect their rooms and public spaces to be immaculately maintained. The staff performance has received a rating of 8.8, indicating that guests can expect to receive exceptional service from the hotel's dedicated and professional staff. While the food and dining and location have received slightly lower ratings, guests can still expect a comfortable and enjoyable stay at Sofitel Zhengzhou Hotel. Overall, this hotel is an excellent choice for those seeking luxury and exceptional service in Zhengzhou, China.
8.8
Breakfast
2 mentions
Food & Dining
1 mention
Housekeeping
1 mention
8
Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.
All children are welcome.
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Airport transfer
Free Wi-Fi in all rooms!
Currency exchange
Hot tub
Really great staff!”
We really felt welcome at the Sofitel Zhengzhou. Staff were super friendly and helpful. Will return!
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Dear William, We very much appreciate your comments regarding your stay at the Sofitel Zhengzhou International. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Looking forward to welcoming you again. Sincerely, Samantha Yu General Manager
Room, vip club and restaurent perfect, spa and swimming pool awful. ”
Check-in perfect: We arrived one day before at Zhengzhou, the staff takes care of our bagagges and the next day our room was ready very early. No information about club access privileges was provided. You needto find this information in Booking or Agoda. Room perfect: Very nice room, perfectly clean. The housekeeping service clean our room two times during our stay. Point to improve : To have a coffe maker. Maybe the room light are a little dark. Swimming pool and spa horrible: In general the state of this area is not agree wirh the rest of the hotel. A renovation is needed. The spa was out of service and the swimming pool was cold. Club access privileges very good but difficult to find the description of your privileges: The staff doesn't know well the privileges. Particullary about "Le gouter". The timetable provided by email isn't good and "Le gouter" wasn't included. Some services are difficult to discover , you need to read all the documentation in your room. For example, bath foam is available without charge but you need to ask. It't easier to leave one bath foam directly in the bathroom. We ask for the wellcome fruit plate to club access front desk. After one hour without news, we call to main front desk. Speaking with three different personnes and no one was able to undestand us ("do you want a taxi?", "do you want to extend your stay?", "you need to pay one more night if you want to leave tomorrow...."). Finally we speak with the manager (european) and he take care of us and make interface with chinese staff. Finally we receive our fruit plate 2 hours later our first call. In general the level of english of the staff is not very good. The members of bagagge service were very useful and proactive and they have a very good english. Food very good but bakery could be improved: The set of cakes included in "Le gouter" are great. During the happy hour, the white wine are no refrigerated. The breakfast in main restaurent is very good (good y
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Dear Felipe,We very much appreciate your comments regarding your stay at the Sofitel Zhengzhou. Our business relies on guest feedback so we can constantly look at ways to deliver the best luxury experience expected from our brand and team. Your comments about deposit and bond back are important to us because we can take the feedback you provide and drill down into the areas you mentioned. But we need more details to know and to improve. So, please let us know more if it is possible. Thank you again for taking the time to share with us your experience. Its much appreciated. Sincerely, Samantha Yu, General Manager
Nice”
Excellent service from the staff throughout my stay especially at the reception area and efficient too. Room was comfortable and standard size. Everything was clean and there were L'Occitane amenities which is a 'luxury' item in a place like Zhengzhou. I ordered room service for breakfast - simple sunny-side eggs which were delivered on time, cooked just right and came...
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A good hotel”
This is a relatively older 5 star hotel in Zhengzhou. The location is good walking distance to metro stations. The hotel rooms are acceptably comfortable.
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Dear Yanhua, Thank you for your detailed feedback.. We look forward to welcoming you again! Best regards, Samantha Yu General Manager
Highly impressed by the rooms and the service”
My family stayed in 3 different room categories, and even the standard room was very spacious, modern, and clean. The suite is much much bigger. Shortly after settling into the room, a manager came by to check if we were satisfied with the cleanliness which showed their attention to the guests' experience. Mr.David Zheng, a concierge manager who speaks very well English, was very helpful in assisting us during the stay. The hotel is a short taxi ride away to the shopping district. To my surprise, the David Plaza shopping mall is way up there with the very best in the country.
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A centrally located hotel ”
It was the first time I when to Zhengzhou, the hotel staff are very polite and helpful.
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Absolutely the best”
Had an amazing stay at this hotel. The room was excellent, the staff are a credit to the hotel, position is good with a beautiful lake in a park very nearby. Will definately be staying here again.
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Dear Stephen, Thank you for such and incredible 5 star review. You put smiles on all of our faces. I am so happy we were able to help create some wonderful memories for you. From reading your review I can see you are pretty incredible as well. Thank you for recommending us to all the travelers. I hope they take your advice and stay with us as well. We can't wait to welcome you back again. Samantha Yu, General Manager
Excellent”
This was a great hotel for foreign travellers. Very nice room, great food and excellent staff that spoke english.
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Nice and recommended! ”
Room is spacious and well maintained. Heater may be a little too hot which can be improved with some cold air in, had to leave the window open to counter that. Staff are very nice and helpful, ensure that you get the best services. Highly recommended.
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Dear Wendy, Thank you for sharing your comments about your stay! We have duly taken note of your comment regarding the room temperature and will work on solving this issue. We look forward to welcoming you again in Zhengzhou and wish you a Happy New Year 2018! Best regards, Samantha Yu General Manager
Excellent!”
They have a very accommodating staff specially at the front desk during Check in. I like the ambiance and room is vert comfortable.
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Felt like being cheated”
Firstly the Toilet smell like sewage leaks...... Secondly, the hotel did not make it clear that there is a RM58 charge for watching TV movies. Do not expect Sofitel brand name will do such things........ using fine prints to make additional income. It is not the amounts that matters, just felt being cheated. Shame and disappointed with the hotel management. But the Hotel Staff are very good.
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Dear POH, Thank you for your feedback. We've been deep-cleaning our sewage system recently, and some floors were affected by some bad smell in the bathroom. This was a temporary problem. Please kindly receive our sincerest apologies for the inconvenience. Regarding the TV-movie charges, the prices could be found on the screen TV menu directly, written in Chinese and English (as well as inside the room directory located in the room's desk). Probably it wasn't looking obvious enough to you. Sorry for that as well. We will try to make those optional charges appear bigger if we can. About the prints charges: Actually these are always existing in every hotel brands, in every country. Luxury hotels that offer 'Business Center services' must cover (at least partly) the high costs of such an additional department. We are sincerely sorry if you're feeling cheated by the copy/print rates, but this is indeed generally accepted in the hotel industry. Best regards, Samantha Yu Ge
Nice Hotel and location”
overall it was a good hotel with amenities. fantastic customer service
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so far so good”
The room size is ok but a bit old need to improve for renovate. The hotel located not far from department store.
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Great Breakfast”
Breakfast was great. But the dinner was not that good. Rooms were clean and excellent.
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Excellent”
Sauna was not available due to maintenance work
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Air Conditioning Policy Unacceptable”
This hotel has a rule. If weather temperature is less than 30 degrees, the central air conditioning in the room is turned off. They offer us a fan which is noisy and useless. They finally offer us a room that has less heat from the sun which is ok. Breakfast place, spread is not ok. Not international enough. Saw the waitress use the napkin for diners to wipe the floor while we eat. Complete loss of appetite.
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Dear Lena, Thank you for taking the time to write a review. Even though it is not pleasant to read, we feel it must have been even more unpleasant for you to experience. For this we would like to apologize sincerely to you. As a matter of fact, we are aware of some problems regarding cold air-conditioning. We've been upgrading it recently, but it seems some rooms remain obviously too hot. We are still fixing it at the moment and are confident it will be alright very soon next week. But regarding the waitress using the napkin to wipe the floor... All I can say is I'm truly shocked to read that. We definitely have to conduct more training and supervision on some areas of our hotel. We hope to have the chance to welcome you again in the future, also to change your opinion better on our hotel quality and services. And thanks to you, we know exactly where to perform the changes. With our kindest regards, Samantha Yu General Manager
As expected from Sofitel, nice with all the facilities needed.”
Good location with nice quiet surrounding.
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Dear Tom,We very much appreciate your comments regarding your stay at the Sofitel Zhengzhou. Our business relies on guest feedback so we can constantly look at ways to deliver the best luxury experience expected from our brand and team. Your comments about deposit and bond back are important to us because we can take the feedback you provide and drill down into the areas you mentioned. But we need more details to know and to improve. So, please let us know more if it is possible. Thank you again for taking the time to share with us your experience. Its much appreciated. Sincerely, Samantha Yu, General Manager
Good location”
Comfortable
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Excellent ”
Excellent !
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Business”
...
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