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Kempinski The One Suites Hotel Shanghai Dowtown
Kempinski The One Suites Hotel Shanghai Dowtown
Kempinski The One Suites Hotel Shanghai Dowtown
Kempinski The One Suites Hotel Shanghai Dowtown
Kempinski The One Suites Hotel Shanghai Dowtown
Kempinski The One Suites Hotel Shanghai Dowtown
Kempinski The One Suites Hotel Shanghai Dowtown

Removed from saved list

8.7

Excellent

2,763 reviews

2,763 reviews

Housekeeping15
Breakfast6
Children's activities3
See map

8.7

Excellent

Location rating score

Excellent location - Inside city center
Popular neighborhood
Exceptional for walking
Parking
Available
Walkable places
Mandara Spa

40 m

Tomorrow Square

120 m

Ciro’s Plaza

130 m

Shanghai Museum of Natural History

140 m

Han City Shopping Mall

180 m

Popular landmarks
Shanghai Museum (Shanghai Bowuguan)

1.1 km

Former French Concession

1.3 km

Nanjing Lu (Nanjing Road)

1.5 km

Yu Garden (Yuyuan)

2.2 km

The Bund (Wai Tan)

2.6 km

Closest landmarks
Tian An Center

50 m

Chong Hing Finance Center

80 m

Barbarossa Bar

240 m

Yongxin Plaza

290 m

Changzheng Hospital of Shanghai

290 m

Kempinski The One Suites Hotel Shanghai Dowtown

No 601 FengYang Road (NanJing Road), People Square and South Bund Huangpu, Shanghai, China, 200041 - See map

Get your trip off to a great start with a stay at this property, which offers free Wi-Fi in all rooms. Strategically situated in People Square and South Bund Huangpu, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous The Bund (Wai Tan). Rated with 5 stars, this high-quality property provides guests with access to restaurant and indoor pool on-site.

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Highlights

Located in heart of Shanghai

Front desk [24-hour]

Airport transfer

440 meters to public transportation

Inside city center

Hygiene Plus
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Health and Medical
First aid kit
Doctor/nurse on call

Facilities

Front desk [24-hour]

Airport transfer

Valet parking

Free Wi-Fi in all rooms!

Swimming pool [indoor]

Fitness center

Luggage storage

Contactless check-in/out

Your dates are popular among travelersUsers are booking a place in Shanghai every 1 minutes on Agoda.com
Value for money8.3
Distance to city center1 km
Location rating8.7
Nearest airportShanghai Hongqiao International Airport (SHA)
Distance to airport13.2 km

Rooms available at Kempinski The One Suites Hotel Shanghai Dowtown

Excellent
Room comfort & quality

8.9

Deluxe Suite
...
  • Room size: 80 m²/861 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Business Suite
...
  • Bathtub
  • 1 king bed & 1 sofa bed
Enter dates to see prices
Comfort Studio
...
  • Room size: 62 m²/667 ft²
  • City view
  • 1 queen bed
Enter dates to see prices
Superior Suite
...
  • Room size: 72 m²/775 ft²
  • City view
  • 1 queen bed
Enter dates to see prices
Art Deco Studio
...
  • Room size: 68 m²/732 ft²
  • City view
  • 1 queen bed
Enter dates to see prices
Suite
...
  • Outdoor view
  • Shower and bathtub
  • 3 king beds
Enter dates to see prices
Themed Room
...
  • Room size: 112 m²/1206 ft²
  • 1 queen bed
Enter dates to see prices
SUITE One Plus One Business Suite
...
  • Room size: 72 m²/775 ft²
Enter dates to see prices
Deluxe Suite-Queen Bed
...
  • Room size: 80 m²/861 ft²
  • 1 queen bed
Enter dates to see prices
Deluxe Suite-Two Beds
...
  • Room size: 80 m²/861 ft²
  • 2 single beds
Enter dates to see prices

Frequently asked questions

Does Kempinski The One Suites Hotel Shanghai Dowtown have a hot tub?

Kempinski The One Suites Hotel Shanghai Dowtown does not have a hot tub.

What time is check-in and check-out at Kempinski The One Suites Hotel Shanghai Dowtown?

Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The serviced apartment offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Kempinski The One Suites Hotel Shanghai Dowtown?

Kempinski The One Suites Hotel Shanghai Dowtown is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 742 CNY. Just use the "Let us know what you need" section of the booking page to let the serviced apartment know you want a ride, and they will contact you via the Agoda messaging service. For those who wish to drive their own cars, Kempinski The One Suites Hotel Shanghai Dowtown has a car park right on site for maximum convenience. Parking is available for a fee of 120 CNY per day. Parking options include a full-service valet for total ease. If you're looking for an easy way to get around Shanghai with private transportation, the serviced apartment can arrange taxi service.

Is breakfast offered at Kempinski The One Suites Hotel Shanghai Dowtown?

Wake up to a great buffet breakfast at Kempinski The One Suites Hotel Shanghai Dowtown. Adults can enjoy breakfast offered with an additional charge of 157 CNY if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the serviced apartment.

What are my dining options at Kempinski The One Suites Hotel Shanghai Dowtown?

Kempinski The One Suites Hotel Shanghai Dowtown features an on-site restaurant for your dining convenience.

What is the smoking policy at Kempinski The One Suites Hotel Shanghai Dowtown?

Kempinski The One Suites Hotel Shanghai Dowtown does not permit smoking in any of its rooms, but allows smoking in designated areas.

What is the closest train, metro, or bus station to Kempinski The One Suites Hotel Shanghai Dowtown?

The closest train, metro, or bus station is Shanghai Natural History Museum Metro Station, 560 m away from Kempinski The One Suites Hotel Shanghai Dowtown.

What restaurants are nearby Kempinski The One Suites Hotel Shanghai Dowtown?

Kempinski The One Suites Hotel Shanghai Dowtown’s neighborhood is People Square and South Bund Huangpu which includes popular restaurants such as Marriott Cafe (JW Marriott Shanghai Tomorrow Square), Gongdelin Restaurant and Starbucks (NanJing West Road).

What popular shopping places are close to Kempinski The One Suites Hotel Shanghai Dowtown?

Located in the People Square and South Bund Huangpu area, Kempinski The One Suites Hotel Shanghai Dowtown is close to great shopping choices like South Bund Soft Spinning Material Market, Ciro’s Plaza and Han City Shopping Mall.

What are popular attractions near Kempinski The One Suites Hotel Shanghai Dowtown?

Kempinski The One Suites Hotel Shanghai Dowtown is located in People Square and South Bund Huangpu area, which is famous for attractions such as Shanghai Museum (Shanghai Bowuguan), Nanjing Lu (Nanjing Road) and Shanghai Urban Planning Exhibition Hall.

What popular natural sightseeing spots are close to Kempinski The One Suites Hotel Shanghai Dowtown?

Kempinski The One Suites Hotel Shanghai Dowtown is located within People Square and South Bund Huangpu, which makes it conveniently close to natural sights including Biking Trail-China Outside Adventure and Jixian Terrace.

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Explore the neighborhood

What people love about Kempinski The One Suites Hotel Shanghai Dowtown

  • 8.8

    Excellent
    Staff 

    "it is a cosy hotel with great and polite staff and we wouldn't mind returning and staying in the 2 bedroom suites"

    HUI

    |

    December 3, 2019

  • 8

    Very good
    Cleanliness

    "Room was clean and spacious."

    Hui

    |

    December 3, 2019

  • 9.2

    Exceptional
    Staff 

    "Staff is very helpful and speak very fluent English also."

    Pei

    |

    November 20, 2019

Overall rating:

8.7

Excellent
2,763 reviews
Cleanliness
8.8
Facilities
8.0
Location
8.7
Read all reviews >
What travelers say they love:
Staff are so helpful, friendly and always serve with a smile...
THOMAS from Singapore
Business traveler
More about Kempinski The One Suites Hotel Shanghai Dowtown

More about Kempinski The One Suites Hotel Shanghai Dowtown

Kempinski The One Suites Hotel Shanghai Dowtown

See the best of Shanghai with a stay at Kempinski The One Suites Hotel Shanghai Dowtown, which puts you right in the city center amidst the many sights and landmarks. With its convenient location, you can easily access to the city's must-see destinations. Looking for lots of choices? Kempinski The One Suites Hotel Shanghai Dowtown spoils you for choices in activities, with its convenient location just 2.6 km from the The Bund (Wai Tan).
The facilities and services provided by Kempinski The One Suites Hotel Shanghai Dowtown ensure a pleasant stay for guests. Post your pictures and answer your emails whenever you want, with the serviced apartment's free Wi-Fi internet access. Pre-plan your rides to and from the airport with the serviced apartment's easy to book transportation services. The serviced apartment provides taxi services to help you find what you want in Shanghai.
Parking is always available, provided by the serviced apartment for their driving guests. While lodging at this wonderful serviced apartment, the helpful staff at the front desk can assist you with multiple services that include concierge service and luggage storage. If you want seats to city's best entertainment, you can get help through the serviced apartment's tours. The serviced apartment's on-site dry cleaning service and laundry service help you keep your favorite travel outfits clean so you can pack less.
In-room conveniences include 24-hour room service, room service and daily housekeeping, so you can relax and enjoy your stay. The serviced apartment is entirely non-smoking, ensuring a clean air environment. Smoking is restricted to the designated smoking areas.
Experience high-quality room facilities during your stay at Kempinski The One Suites Hotel Shanghai Dowtown. The serviced apartment provides blackout curtains and air conditioning in some rooms for the benefit of guests. Some selected rooms at Kempinski The One Suites Hotel Shanghai Dowtown include a separate living room, as part of the room design. Some selected rooms have television and cable TV to keep guests entertained.
The serviced apartment also provides guests with a refrigerator, a coffee or tea maker, bottled water, instant coffee and instant tea in some rooms. Knowing that bathroom amenities play an important role in increasing guests' satisfaction, the serviced apartment provides a hair dryer, toiletries, bathrobes and towels in some select rooms.


Dining and things to do

Start your vacation days in the best possible way. Begin every morning of your stay with an in-house breakfast. Wake up bright and energetic in the mornings with a cup of good coffee offered at the cafe right at the serviced apartment. Never let hunger affect your travel plans! Restaurants on-site provide convenient and tasty dining options. Have fun at night with your travel companions right at the serviced apartment's bar.
To fill your days, be sure to check out the fantastic facilities offered at Kempinski The One Suites Hotel Shanghai Dowtown. The many offerings at Kempinski The One Suites Hotel Shanghai Dowtown ensures you'll have plenty to do during your stay. No vacation is complete without a refreshing jump into the pool. For those who hate to miss a workout, a trip to the serviced apartment's fitness facility will keep you fresh and healthy.


Around the property

Take some time to explore Shanghai. Pose in front of Oriental Pearl Tower located 3.4 km away, and you can always show your friends the time you went to Shanghai. Engage in the city's best art at Shanghai Museum (Shanghai Bowuguan) located 1.0 km away, where you can learn about the local art scene and buy original works.

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Amenities and facilities
Excellent
Facilities

8

Most talked about facilities

Housekeeping

27 mentions

Breakfast

19 mentions

Taxi

14 mentions

Food & Dining

12 mentions

Languages spoken

  • English
  • Chinese [Mandarin]
  • French
  • German
  • Japanese
  • Spanish

Accessibility

  • Wheelchair accessible

Internet access

  • Free Wi-Fi in all rooms!
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Fitness center
  • Pool with view
  • Swimming pool [indoor]
  • Tours

Cleanliness and safety

  • Anti-viral cleaning products
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Professional-grade sanitizing services
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Bar
  • Coffee shop
  • Happy hour
  • Kitchen
  • Restaurants
  • Room service [24-hour]

Services and conveniences

  • Air conditioning in public area
  • Concierge
  • Contactless check-in/out
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Food delivery
  • Grooming service
  • Heating in public area
  • Invoice provided
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Postal service
  • Salon
  • Smoke-free property
  • Smoking area
  • Terrace

For the kids

  • Family room
  • Kids meal

Access

  • CCTV in common areas
  • CCTV outside property
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
  • Soundproof rooms

Getting around

  • Airport transfer
  • Bicycle parking
  • Car park [charges apply]
  • Car park [on-site]
  • Taxi service
  • Valet parking

Available in all rooms

  • Air conditioning
  • Desk
  • Free bottled water
  • Internet access – wireless
  • Ironing facilities
  • Private bathroom
  • Seating area
  • Slippers
  • Telephone
Food and dining
Breakfast options
  • American
  • Asian
Restaurants on site

IEINS Lounge & Bar

  • Cuisine: Asian, European, French
  • Menu: Buffet, A-la-carte
Location
No 601 FengYang Road (NanJing Road), People Square and South Bund Huangpu, Shanghai, China, 200041
Excellent
Location

8.7

Airports

  • Shanghai Hongqiao International Airport (SHA)
    13.2 km 31 min drive
  • Shanghai Pudong International Airport (PVG)
    34.1 km 48 min drive

Public transportation

  • West Nanjing Road Metro Station
    430 m
  • Shanghai Natural History Museum Metro Station
    570 m

Hospital or clinic

  • Changzheng Hospital of Shanghai
    290 m

Shopping

  • South Bund Soft Spinning Material Market
    4.0 km

Convenience store

  • Family Mart
    990 m 8 min drive

Cash withdrawal

  • ATM
    290 m 5 min drive
What's nearby

Popular landmarks

  • Shanghai Museum (Shanghai Bowuguan)
    1.1 km
  • Former French Concession
    1.3 km
  • Nanjing Lu (Nanjing Road)
    1.5 km
  • Yu Garden (Yuyuan)
    2.2 km
  • The Bund (Wai Tan)
    2.6 km
  • Oriental Pearl Tower
    3.4 km
  • Shanghai Tower
    3.9 km
  • Shanghai World Financial Center
    4.0 km
  • Shanghai Disneyland
    21.3 km
  • Zhujiajiao Ancient Town
    41.3 km

Nearby landmarks

  • Mandara Spa
    40 m
  • Tian An Center
    50 m
  • Chong Hing Finance Center
    80 m
  • Tomorrow Square
    120 m
  • Ciro’s Plaza
    130 m
  • Shanghai Museum of Natural History
    140 m
  • Han City Shopping Mall
    180 m
  • Barbarossa Bar
    240 m
  • HKRI Taikoo Hui
    260 m
  • Jing'an Sculputure Park
    260 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-2 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 3-6 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 7 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • The property only serves accommodation purposes only. Guests are not allowed to use the guest rooms or any property areas for photo or film shooting.
  • This is a strictly non-smoking property. Guests are responsible for all costs, damages, and liabilities caused by smoking.
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from14:00
  • Check-out until12:00

Getting around

  • Airport transfer fee742 CNY
  • Distance from city center1 km
  • Travel time to airport (minutes)45

Extras

  • Breakfast charge (unless included in room price)157 CNY

The property

  • Non-smoking rooms/floorsyes
  • Number of floors29
  • Number of restaurants1
  • Number of rooms 244
  • Room voltage220
  • Year property opened2012
  • Most recent renovation2012

Parking

  • Daily parking fee120 CNY
Property announcements

In compliance with the new "Shanghai Household Waste Management Regulations", from July 1, 2019 onward the property will not provide disposable amenities including toothbrush, comb, loofah, shaver, nail file, and shoe mitt.

Reviews of Kempinski The One Suites Hotel Shanghai Dowtown from real guests

Provided by verified guests of Agoda
8.4
/
10
Cleanliness8.8
Facilities8.0
Location8.7
Room comfort and quality8.9
Service8.5
Value for money8.3
High score for Shanghai
Rating
9+ Exceptional (182)
8-9 Excellent (151)
7-8 Very Good (122)
6-7 Good (37)
<6 Below Expectation (52)
Time of the year
Mar - May (131)
Jun - Aug (173)
Sep - Nov (140)
Dec - Feb (100)
All guests (895)
All room types
All languages

Show reviews that mention 

Showing 544 verified guest comments
12345
10.0
Exceptional
rafael from Spain
Business traveler
Comfort Studio
Stayed 4 nights in January 2019

Excellent location. Big rooms”

If you like a big room with small kitchenet and separate bedroom(s) and living room in an excellent location (Nanjing Lu / People Square) this could be your choice. Breakfast is also superb. Perhaps restaurant choices for lunch or dinner a little short but plenty of place just in front...

Reviewed January 12, 2019

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Der Rafael, Many thanks for your kind review. We are glad that you liked our spacious room and breakfast. We look forward to welcoming you back if your future travel plans include Shanghai again. With best regards, THE ONE Executive Suites Shanghai managed by Kempinski

Responded January 25, 2019
Kempinski The One Suites Hotel Shanghai Dowtown
10.0
Exceptional
Yuan
Family with young children
Stayed 3 nights in April 2019

Would definitely stay here again!”

Love the fact that all rooms are suites which is perfect for family with children. You get a lot more space for your money compared to normal hotels. The only disappointment was that my 18-month-old boy was not allowed in the pool. But overall we are very happy with our stay and will definitely come back.

Reviewed April 15, 2019

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Dear Yuan, thank you for kind words following your recent stay with us. We are delighted to read that you spent a good time in Shanghai. It was a pleasure to welcoming you and your family. We look forward for your next stay The ONE Shanghai. With kind regards, The One Executive Suites Shanghai managed by Kempinski

Responded April 16, 2019
Kempinski The One Suites Hotel Shanghai Dowtown
10.0
Exceptional
Nipesh
Business traveler
Comfort Studio
Stayed 2 nights in March 2019

Great!!”

Location is perfect. Rooms are modern and clean and well equipped. Breakfast is good. Overall value for money.

Reviewed March 25, 2019

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Dear Nipesh, It was a pleasure to welcoming you to The One Executive Suites Shanghai. We are glad to ready how conveniently our location was for your visit to Shanghai! We hope we get the chance of welcoming you back to us in the near future! With kind regards, THE ONE Executive Suites Shanghai Managed by Kempinski

Responded March 28, 2019
Kempinski The One Suites Hotel Shanghai Dowtown
10.0
Exceptional
VINCENT from United States
Solo traveler
Art Deco Studio
Stayed 4 nights in March 2019

Excellent Hotel and Location”

2nd time stayed at this hotel. Location is very convenient for me since everywhere I went was only walking distant. Hotel staffs know something about me but seem hesitate to talk; else helpful and friendly.

Reviewed April 06, 2019

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Dear Vincent, It was a pleasure to welcoming you back to The One Executive Suites Shanghai. We glad to know that our location is convenient for you. Thank you for being a loyal guest and thank you for sharing your experience. With kind regards, The One Executive Suites Shanghai managed by Kempinski

Responded April 16, 2019
Kempinski The One Suites Hotel Shanghai Dowtown
9.6
Exceptional
Wolfgang from Germany
Couple
Comfort Studio
Stayed 6 nights in May 2019

Enjoyable stay”

We stayed 6 nights at the One Executives. The suite was spacious and equipped with all the needs of a traveler or even for a longer stay. Cooking place, washing board, microwave, fridge, dishes and more. The toilet was separated from the shower, bathtub and the lavatory. Staff was helpful and friendly. The breakfast buffet was mixed, western and Chinese style, cheese, sausages and we got even pretzels. The One is very central, only a short walking distance to the Metro line 2, 12 and 13 (west Nanjing Road Station). Definitely, we would book this hotel again.

Reviewed May 20, 2019

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Dear Wolfgang, Thank you for your detailed review! We are glad that you enjoyed your stay with us, and look forward to welcoming you back! With best regards, THE ONE Shanghai managed by Kempinski

Responded May 28, 2019
Kempinski The One Suites Hotel Shanghai Dowtown
10.0
Exceptional
Thanapat from Thailand
Business traveler
Comfort Studio
Stayed 3 nights in May 2019

Very Nice”

Location very good. Staff in restaurant take care very well. Everything very nice should stay this place

Reviewed May 22, 2019

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Dear Thanapat, Thank you for your feedback and review. Let us know when you are back in town, we look forward to welcoming you back! With kind regards, THE ONE Shanghai by Kempinski

Responded May 28, 2019
Kempinski The One Suites Hotel Shanghai Dowtown
10.0
Exceptional
maria from Indonesia
Family with teens
Comfort Studio
Stayed 5 nights in April 2019

Great place to stay”

Marta, the front desk officer is very helpful and friendly.

Reviewed April 12, 2019

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Dear Maria, Greetings from The One Executive Suites Shanghai. We are pleased that you liked your stay with us and we will pass your compliments on to Marta. We hope to have you with us again soon. With best regards, THE ONE Executive Suites Shanghai Managed by Kempinski

Responded April 16, 2019
Kempinski The One Suites Hotel Shanghai Dowtown
10.0
Exceptional
Lim from Singapore
Business traveler
Comfort Studio
Stayed 3 nights in January 2019

great hotel with good price”

Great hotel with good price

Reviewed January 17, 2019

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Dear Lim, thank you for choosing The One Executive Suites Shanghai for your recent stay and for your review. We look forward to your next stay. With kind regards, THE ONE Executive Suites Shanghai Managed by Kempinski

Responded January 18, 2019
Kempinski The One Suites Hotel Shanghai Dowtown
10.0
Exceptional
Bjorn from Norway
Business traveler
Comfort Studio
Stayed 2 nights in March 2019

Good value”

Excellent for what you pay, generally in a quiet part of town.

Reviewed April 05, 2019

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Dear Bjorn, it was a pleasure welcoming you at The One Executive Suites Shanghai! We are glad that you spent a good time in Shanghai and also thank you for your feedback. We hope to have you with us soon again. With kind regards, The One Executive Suites Shanghai managed by Kempinski

Responded April 06, 2019
Kempinski The One Suites Hotel Shanghai Dowtown
10.0
Exceptional
LOO from Malaysia
Family with young children
Comfort Studio
Stayed 3 nights in March 2019

Exceptional”

Good location .one street only to Starbucks reserve. Near metro station

Reviewed March 29, 2019

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Dear LOO, Many thanks for your kind review and your feedback. We happy that our location was convenient for you. We hope that you will consider us for your next trip to Shanghai. With best regards, THE ONE Executive Suites Shanghai Managed by Kempinski

Responded April 01, 2019
Kempinski The One Suites Hotel Shanghai Dowtown
9.6
Exceptional
THOMAS from Singapore
Business traveler
Comfort Studio
Stayed 4 nights in May 2019

Outstanding ”

Excellent location. So convenient. Staff are so helpful, friendly and always serve with a smile. They went the extra mile to make my stay highly memorable.

Reviewed May 12, 2019

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Dear Thomas, Thank you for your stay with us and for sharing your experience. We were pleased to read that you had a good time in Shanghai and especially that our Team helped with this! We do hope that we will have a pleasure of welcoming you back when you return to Shanghai. With kind regards, The One Executive Suites Shanghai managed by Kempinski

Responded May 14, 2019
Kempinski The One Suites Hotel Shanghai Dowtown
8.8
Excellent
HUI from Malaysia
Couple
Comfort Studio
Stayed 2 nights in November 2019

Excellent”

We stayed in the studio suite. Pros... Good location (near Nanjing Road (W) metro, decent spread for breakfast with a morning booster drink and where you can also get coffee/tea "To Go", nicely furnished and comfortable rooms where you can also chose your pillows, washer/dryer in the rooms, rainshower with bathtub which has city views (auto shades for privacy) Cons.... Some of the room fixtures are not well-maintained (e.g. Light bulbs need replacement, exhaust fan and plug points are not working, stained sofa and cushions [which we have been told by the Hotel's GM, they will be replaced]). Other than that, it is a cosy hotel with great and polite staff and we wouldn't mind returning and staying in the 2 bedroom suites

Reviewed December 03, 2019

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Dear Hui, Many thanks for your kind review. We appreciate your feedback and look forward to your next visit. With best regards, THE ONE Shanghai by Kempinski

Responded December 05, 2019
Kempinski The One Suites Hotel Shanghai Dowtown
9.2
Exceptional
Pei from Singapore
Group
Comfort Studio
Stayed 5 nights in November 2019

Great stay”

Very convenient location, room is new and clean. Staff is very helpful and speak very fluent English also. However, there isn't any full body mirror which is one of the miss for this stay

Reviewed November 20, 2019

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Dear Pei, We appreciate your kind review and look forward to your next visit. With kind regards, THE ONE Shanghai by Kempinski

Responded November 20, 2019
Kempinski The One Suites Hotel Shanghai Dowtown
9.6
Exceptional
Chris from Hong Kong SAR, China
Business traveler
Comfort Studio
Stayed 4 nights in March 2019

Highly recommended and it's where I stay every time ”

Fantastic staff and good facilities. Great breakfast

Reviewed April 16, 2019

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Dear Chris, Thanks for your comment and review! We look forward to many return visits when you come back to Shanghai! With kind regards, THE ONE Executive Suites Shanghai Managed by Kempinski

Responded April 24, 2019
Kempinski The One Suites Hotel Shanghai Dowtown
8.8
Excellent
Karie
Family with teens
Deluxe Suite
Stayed 4 nights in March 2019

overall are good”

pro - good and convenient location and hotel room is clean. moreover, the facilities provided are well performed. con - the only thing that I would suggest is that the staff can be more helpful, in terms of assist to carry the luggages while the passengers are arrived as this is a FIVE star hotel. but I’m not really enjoy a FIVE star service, so it makes me felt a bit disappointed. overall are good (8/10)

Reviewed March 13, 2019

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Dear Karie, Thank you for your stay with us and sharing your experience. We apologies for the way you were assisted with your luggage, and appreciate that you brought it to our attention, we are happy that your enjoyed your visit overall. We look forward to welcoming you back! Sincerely, The One Executive Suites Shanghai managed by Kempinski

Responded March 14, 2019
Kempinski The One Suites Hotel Shanghai Dowtown
9.2
Exceptional
rafael from Philippines
Business traveler
Art Deco Studio
Stayed 4 nights in October 2019

Excellent location and big roons”

Good place for family with kids. Big rooms with kitchenette

Reviewed October 27, 2019

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Dear rafael, We appreciate you kind review, and look forward to your next visit. With best regards, THE ONE Shanghai by Kempinski

Responded October 28, 2019
Kempinski The One Suites Hotel Shanghai Dowtown
8.4
Excellent
Wai from Switzerland
Business traveler
Comfort Studio
Stayed 4 nights in March 2019

Really worth to stay in this hotel”

Location is good. This is a service apartment hotel. Hence, the washing machine is also included. It is very convenient to do all laundry. Room is big enough. The staffs at the front desk were very nice. We could get some eating place's tips and had great dinner.

Reviewed November 16, 2019

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Dear Wai, Thank you for your kind review, we are glad that you enjoyed your stay with us and look forward to your next visit! Best regards, THE ONE Shanghai by Kempinski

Responded November 18, 2019
Kempinski The One Suites Hotel Shanghai Dowtown
8.4
Excellent
ANGIE from Singapore
Group
Comfort Studio
Stayed 5 nights in May 2019

Can be better”

The wifi in the room was cut off one of the nights and I almost used up my entire roaming data as I need to do some work on the mobile. There were strange noises in the night and made it difficult to sleep peacefully, not only one room but both rooms we took. There was some renovation going on and I think its a bit too noisy for a hotel of such class.

Reviewed May 23, 2019

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Dear Angie, Thank you for your recent stay and for your review. We are sorry that you experienced those issues during your stay, and hope those were addressed during your stay. Please let us know when you are coming back to Shanghai, we would like to ensure you get a quiet room. With best regards, THE ONE Executive Suites Shanghai managed by Kempinski

Responded May 28, 2019
Kempinski The One Suites Hotel Shanghai Dowtown
8.4
Excellent
David from Thailand
Business traveler
Comfort Studio
Stayed 2 nights in October 2019

A suite in every room”

Great location and great set up with every room a suite. Especially good for families or if your staying long term and want access to your own kitchen etc.

Reviewed November 06, 2019

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Dear David, We are glad you enjoyed your stay with us, and look forward to your next visit. With kind regards, THE ONE Shanghai by Kempinski

Responded November 07, 2019
Kempinski The One Suites Hotel Shanghai Dowtown
8.0
Excellent
Hui from Singapore
Couple
Comfort Studio
Stayed 3 nights in November 2019

Very pretty. Spacious. ”

Room was clean and spacious. Layout and design nice. Housekeeping did a good job in cleaning and providing necessities when requested. 6mins walk from nearest metro. Had a good Starbucks roastery nearby. Only downside was the TV only had limited channels and was blur.

Reviewed December 03, 2019

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Dear Hui, Many thanks for your kind review. We appreciate your feedback and look forward to your next visit. With best regards, THE ONE Shanghai by Kempinski

Responded December 05, 2019
Kempinski The One Suites Hotel Shanghai Dowtown
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