Reception, The Riverbank Hotel & Spa in Kuantan
Riverview Queen, The Riverbank Hotel & Spa in Kuantan
Exterior view, The Riverbank Hotel & Spa in Kuantan
The Riverbank Hotel & Spa
Interior view, The Riverbank Hotel & Spa in Kuantan
Reception, The Riverbank Hotel & Spa in Kuantan
Deluxe Twin - Room plan, The Riverbank Hotel & Spa in Kuantan

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The Riverbank Hotel & Spa

51&53, Jalan Besar, Kuantan City, Kuantan, Malaysia, 25000 - See map

Get your trip off to a great start with a stay at this property, which offers free Wi-Fi in all rooms. Strategically situated in Kuantan City, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous Teluk Cempedak Beach. Massage and spa are among the special facilities that will enhance your stay with on-site convenience.

Highlights

Hygiene Plus

Located in heart of Kuantan

Check-in [24-hour]

Great View

Inside city center

Facilities

Front desk [24-hour]

Free Wi-Fi in all rooms!

Luggage storage

Contactless check-in/out

Spa

Shops

Wi-Fi in public areas

Family room

Your dates are popular among travelersUsers are booking a place in Kuantan every 1 minutes on Agoda.com
See map

8.1Excellent

Location rating score

Excellent location - Inside city center
Popular neighborhood
Exceptional for walking
Walkable places
Masjid Sultan Ahmad Shah
110 m
Laman Teruntum
190 m
Universiti Islam Antarabangsa Cawangan Kuantan
240 m
Kuantan Parade
350 m
Padang MPK 1
420 m
Popular landmarks
Taman Esplanade
990 m
Berjaya Megamall
1.3 km
East Coast Mall
1.8 km
Bukit Pelindung Recreational Forest
3.8 km
Teluk Cempedak Beach
5.2 km
Closest landmarks
Perbadanan Kemajuan Negeri Pahang
240 m
Kumpulan Wang Simpanan Pekerja Kuantan
340 m
Lembaga Tabung Haji
520 m
Kuantan River Cruise
520 m
Hospital Tengku Ampuan Afzan Kuantan
540 m
Value for money7.8
Location rating8.1
Nearest airportSultan Haji Ahmad Shah Airport (KUA)
Distance to airport12.6 km

Rooms available at The Riverbank Hotel & Spa

Standard Queen
...
  • Non-smoking
  • Shower
  • 1 queen bed
Enter dates to see prices
Sofa/Twin/King Suite
...
    Enter dates to see prices
    Deluxe Twin
    ...
    • Street view
    • Non-smoking
    • 2 single beds
    Enter dates to see prices
    Exec Suite
    ...
    • River view
    • Non-smoking
    • 1 single bed and 1 king bed
    Enter dates to see prices
    Deluxe King
    ...
    • Street view
    • Non-smoking
    • 1 king bed
    Enter dates to see prices
    Riverview Queen
    ...
    • River view
    • 1 queen bed
    Enter dates to see prices
    Superior Single
    ...
    • Room size: 20 m²/215 ft²
    • Non-smoking
    • 1 single bed
    Enter dates to see prices
    Standard Room
    ...
    • Room size: 21 m²/226 ft²
    • Non-smoking
    • 1 double bed or 1 super kin...
    Enter dates to see prices
    Standard Twin Room
    ...
    • Room size: 20 m²/215 ft²
    • Non-smoking
    • 2 single beds
    Enter dates to see prices
    Family Studio
    ...
    • Room size: 21 m²/226 ft²
    • Non-smoking
    • 1 double bed and 2 single b...
    Enter dates to see prices

    Top things to do in Kuantan

    Up to 10% off

    Popular things to do

    popular things to do

    Frequently asked questions

    Is car parking available at The Riverbank Hotel & Spa?

    The Riverbank Hotel & Spa has car park nearby with charges applied for visitors traveling with vehicles to take full advantage when staying at this property. Please contact the property for more information, or log into your Agoda account and contact the property through Agoda's direct message chatbox.

    Does The Riverbank Hotel & Spa have an option for contactless check-in and check-out?

    At The Riverbank Hotel & Spa, guest visitors can take part in contactless check-in and check-out option offered by this property for your convenience and safety.

    What interesting attractions are in close proximty of The Riverbank Hotel & Spa that are in walking range?

    While remaining at The Riverbank Hotel & Spa, jump start your vacation by exploring the closest attractions that are within walking distance to the property which include Masjid Sultan Ahmad Shah, Laman Teruntum, and Universiti Islam Antarabangsa Cawangan Kuantan.

    In which languages can The Riverbank Hotel & Spa's personnel communicate?

    The Riverbank Hotel & Spa can speak in 4 languages and supports widely used languages such as English and Mandarin Chinese for guest visitors going to this property. Please refer to the 'Amenities and facilities' section and in the 'Languages spoken' category to find out what different languages this property supports.

    What do past travelers love most about The Riverbank Hotel & Spa?

    Past guests that stayed at The Riverbank Hotel & Spa have given this property a rating of 8.135 for its excellent location as the major highlight for their stay.

    What is the verified guest review consensus about The Riverbank Hotel & Spa's food?

    83.0% of our past visitor reviews have given an optimistic review and comments about this property's food. You can look up on more detailed customer reviews, and comments for The Riverbank Hotel & Spa down in the review.

    What is the closest train, metro, or bus station to The Riverbank Hotel & Spa?

    The closest train, metro, or bus station is Terminal Sentral Kuantan Bus Station, 5579.66 m away from The Riverbank Hotel & Spa.

    What popular shopping places are in close proximity to The Riverbank Hotel & Spa?

    Shopping options in The Riverbank Hotel & Spa’s Kuantan City neighborhood consists of Kuantan Parade, Gio Mall, and Berjaya Megamall.

    What time is check-in and check-out at The Riverbank Hotel & Spa?

    Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may inquire about early check-in or late check-out during booking, subject to availability. Visitors checking in or out before or after the specified hours may be charged an additional fee.

    What is the closest airport to The Riverbank Hotel & Spa?

    The closest airport to The Riverbank Hotel & Spa is Sultan Haji Ahmad Shah Airport, 13.0 km away.

    More about The Riverbank Hotel & Spa

    More about The Riverbank Hotel & Spa

    Indulge in Luxury and Tranquility at The Riverbank Hotel & Spa

    Welcome to The Riverbank Hotel & Spa, a hidden gem nestled in the heart of Kuantan, Malaysia. With its serene riverside location and luxurious amenities, this hotel offers a truly unforgettable experience for both leisure and business travelers alike. Step into a world of elegance and sophistication as you enter our beautifully designed lobby. With a total of 49 exquisitely furnished rooms, The Riverbank Hotel & Spa ensures a comfortable and memorable stay for every guest. Whether you choose a cozy Deluxe Room or indulge in the lavishness of our Suite, you can expect modern amenities, plush bedding, and stunning views of the river or the city skyline. Check-in at The Riverbank Hotel & Spa is a breeze, starting from 02:00 PM, allowing you to settle in and begin your relaxation journey. Our friendly and attentive staff will be on hand to assist you with any requests or queries you may have. When it's time to bid farewell, check-out is until 12:00 PM, giving you ample time to enjoy a leisurely morning before your departure. At The Riverbank Hotel & Spa, we believe in creating a welcoming environment for families. Our child policy allows children between the ages of 3 to 12 to stay free of charge, making it the perfect destination for a family getaway. With our spacious rooms and a range of child-friendly facilities, we ensure that both parents and children have a memorable and enjoyable stay. Indulge in the ultimate relaxation at our on-site spa, where a variety of rejuvenating treatments and therapies await you. Unwind in our state-of-the-art fitness center, take a refreshing dip in the outdoor pool, or simply soak up the sun on the sun terrace. For those seeking culinary delights, our restaurant offers a delectable array of local and international cuisines, prepared by our talented chefs using the finest ingredients. Explore the vibrant city of Kuantan and discover its rich cultural heritage, pristine beaches, and bustling markets, all just a stone's throw away from The Riverbank Hotel & Spa. Whether you're here for business or leisure, our hotel is the perfect base to experience all that this enchanting city has to offer. Escape the ordinary and immerse yourself in luxury and tranquility at The Riverbank Hotel & Spa. Book your stay with us today and embark on an unforgettable journey of relaxation and rejuvenation.

    Unwind and Indulge in Entertainment at The Riverbank Hotel & Spa

    At The Riverbank Hotel & Spa, we understand the importance of relaxation and entertainment during your stay. Our hotel boasts a range of entertainment facilities that cater to all your needs. Whether you're in the mood for some retail therapy or a soothing massage, we have it all. Indulge in a shopping spree at our on-site shops, where you'll find a variety of unique souvenirs, fashion items, and local handicrafts. Take your time browsing through the collection and pick up something special to remind you of your stay in Kuantan. For the ultimate relaxation experience, head to our spa and indulge in a rejuvenating massage. Our skilled therapists will help you unwind and release any tension in your body, leaving you feeling refreshed and revitalized. Choose from a range of treatments and let our experts take care of your well-being. Whether you prefer to shop or pamper yourself with a massage, The Riverbank Hotel & Spa has the perfect entertainment facilities to enhance your stay. Immerse yourself in a world of relaxation and indulgence, and create lasting memories at our hotel in Kuantan, Malaysia.





    Convenience at Your Fingertips: The Riverbank Hotel & Spa's Convenient Facilities

    At The Riverbank Hotel & Spa, we understand the importance of convenience during your stay. With a range of facilities designed to make your experience seamless, you can focus on enjoying your time in Kuantan, Malaysia. Stay connected with our complimentary Wi-Fi available in all rooms and public areas. Whether you need to catch up on work emails or simply want to browse the web, our reliable internet connection ensures you are always connected. Traveling light? No problem. Our luggage storage service allows you to securely store your belongings while you explore the city. Feel free to explore Kuantan without the hassle of carrying around heavy bags. For those last-minute essentials or snacks, our on-site convenience store has you covered. Stocked with a variety of items, you can easily grab what you need without having to venture far from the comfort of the hotel. To ensure your room is always clean and comfortable, our dedicated housekeeping team provides daily cleaning services. Relax and unwind in a tidy space, knowing that your room is well taken care of. With these convenient facilities, The Riverbank Hotel & Spa aims to provide a hassle-free stay, allowing you to make the most of your time in Kuantan, Malaysia.

    Convenient Transport Facilities at The Riverbank Hotel & Spa

    At The Riverbank Hotel & Spa, we prioritize the convenience and comfort of our guests, which is why we offer a range of transport facilities to ensure hassle-free travel. For guests arriving by car, we provide self-parking options, allowing you to park your vehicle securely on-site. Please note that car park charges are applied to ensure the availability and maintenance of our parking facilities. Whether you are exploring the vibrant city of Kuantan or heading to nearby attractions, our hotel's transport facilities make it easy to get around. Our strategic location provides easy access to public transportation, allowing you to conveniently explore the city and its surroundings. With our well-connected transport network, you can easily reach popular destinations such as the beautiful Teluk Chempedak Beach or the iconic Sultan Ahmad Shah State Mosque.





    Indulge in Exquisite Dining at The Riverbank Hotel & Spa

    At The Riverbank Hotel & Spa, we pride ourselves on providing a dining experience that is as exquisite as our luxurious accommodations. With a range of dining facilities to choose from, you'll be spoilt for choice during your stay with us. Start your day off right with a hearty breakfast at our elegant on-site restaurant, where you can enjoy a delicious spread of both local and international delicacies. For those looking for a quick bite or a casual meal, our cozy café is the perfect spot. Grab a cup of freshly brewed coffee and indulge in a selection of pastries and light bites. In the evenings, head to our stylish bar and lounge, where you can unwind with a refreshing cocktail or a glass of wine while enjoying the stunning views of the river. Whether you're in the mood for a gourmet dining experience or a relaxed meal, The Riverbank Hotel & Spa has something to satisfy every palate. Our dedicated team of chefs ensures that each dish is prepared with the finest ingredients, resulting in a culinary experience that is both memorable and delightful. So, come and join us at our dining facilities and embark on a gastronomic journey like no other.

    Luxurious and Comfortable Rooms at The Riverbank Hotel & Spa

    At The Riverbank Hotel & Spa, we offer a wide range of beautifully appointed rooms to suit every traveler's needs. Whether you're visiting Kuantan for business or leisure, our rooms provide the perfect sanctuary for relaxation and rejuvenation. Choose from our Deluxe King room, featuring a plush king-sized bed for a restful night's sleep, or our Deluxe Twin room, offering two comfortable single beds. Families will love our spacious Family Suite, which comes with either a single bed or a queen bed, providing ample space for everyone. For larger families or groups, our Family Suite L offers a king bed or a bunk bed, ensuring a comfortable stay for all. Booking your stay at The Riverbank Hotel & Spa on Agoda guarantees you the best prices and a hassle-free experience. With Agoda's easy-to-use platform, you can browse and compare room options, select your preferred room type, and secure your reservation in just a few clicks. Enjoy peace of mind knowing that you're getting the best deal for your stay at our hotel, all while enjoying a seamless booking process.

    Discover the Vibrant Charm of Kuantan City

    Nestled in the heart of Malaysia's east coast, Kuantan City is a captivating destination that seamlessly blends natural beauty with a vibrant urban charm. As the capital of Pahang state, this bustling city offers a plethora of attractions and activities for travelers to enjoy. One of the highlights of Kuantan City is its stunning coastline, which stretches for miles along the South China Sea. Visitors can soak up the sun on pristine sandy beaches, take a refreshing dip in crystal-clear waters, or indulge in thrilling water sports such as jet skiing and parasailing. For those seeking a more laid-back experience, a leisurely stroll along the picturesque promenade is the perfect way to enjoy the breathtaking views. In addition to its coastal beauty, Kuantan City is also home to a rich cultural heritage. Travelers can explore the vibrant night markets, where they can sample delicious local delicacies and shop for unique handicrafts. The city is also dotted with magnificent temples and mosques, offering a glimpse into Malaysia's diverse religious traditions. Whether you're seeking adventure, relaxation, or a taste of local culture, Kuantan City has it all. With its enchanting blend of natural wonders and urban delights, this charming destination is a must-visit for any traveler.

    Traveling from the Airport to The Riverbank Hotel & Spa in Kuantan, Malaysia

    Welcome to The Riverbank Hotel & Spa, a luxurious oasis nestled in the heart of Kuantan City, Malaysia. If you're arriving by air, the nearest airport to our hotel is Sultan Haji Ahmad Shah Airport, located just a short drive away. From the airport, there are several convenient transportation options to reach our hotel. One of the most popular choices is to take a taxi or ride-sharing service from the airport to The Riverbank Hotel & Spa. The journey takes approximately 30 minutes, depending on traffic conditions. As you make your way to the hotel, you'll be captivated by the scenic views of Kuantan's lush greenery and the South China Sea. For those who prefer public transportation, you can also take a bus from the airport to Kuantan City. The bus station is conveniently located nearby, and you can easily find buses heading towards the city center. Once you arrive in Kuantan City, The Riverbank Hotel & Spa is just a short taxi ride away. Whichever mode of transportation you choose, rest assured that your journey to The Riverbank Hotel & Spa will be a delightful one. As you arrive at our hotel, you'll be greeted by our friendly staff and the serene ambiance of our riverside location. Get ready to unwind and indulge in our luxurious spa treatments, savor delectable cuisines at our on-site restaurants, and enjoy the breathtaking views of the Kuantan River. Your stay at The Riverbank Hotel & Spa promises to be a truly unforgettable experience.

    Explore the Vibrant Surroundings of The Riverbank Hotel & Spa

    Located in Kuantan, Malaysia, The Riverbank Hotel & Spa offers a prime location surrounded by several notable landmarks and attractions. Just a short distance away, you'll find Masjid Sultan Ahmad Shah, a stunning mosque known for its beautiful architecture and serene atmosphere. Take a moment to admire the intricate details and peaceful surroundings of this religious landmark. For those looking to enjoy some outdoor activities, Taman Esplanade is the perfect spot. This well-maintained park offers lush greenery, scenic views of the river, and a tranquil ambiance. Whether you're strolling along the pathways, having a picnic by the riverbank, or simply enjoying the fresh air, Taman Esplanade provides a peaceful retreat from the bustling city life. If you're in the mood for some retail therapy, head over to Waston and Giant, both conveniently located near the hotel. These shopping centers offer a wide range of products, from groceries to household items, making it a convenient stop for all your needs. Additionally, FAUZIAH JAAL JEWELLERY is a must-visit for jewelry enthusiasts, showcasing exquisite designs and craftsmanship. With its strategic location, The Riverbank Hotel & Spa provides easy access to these landmarks and attractions, allowing guests to immerse themselves in the vibrant surroundings of Kuantan, Malaysia.





    A Gastronomic Haven

    The Riverbank Hotel & Spa is surrounded by a plethora of dining options that will tantalize your taste buds. Indulge in the mouthwatering flavors of Restoran Ana Ikan Bakar Petai, where you can savor the freshest seafood grilled to perfection. For a truly Malaysian culinary experience, head to Restoran Satay Zul and sink your teeth into their succulent skewered meats. Craving some authentic Thai cuisine? Restoran Sara Thai Kitchen (Jalan Gambut Branch) is the place to go, serving up aromatic and spicy dishes that will transport you to the streets of Bangkok. If you're in the mood for some fusion cuisine, Atmosphere Industry offers a unique dining experience with their creative dishes that blend flavors from around the world. For a taste of traditional Malay cuisine, Nasi Ulam D'Pondok is a must-visit, where you can enjoy a variety of aromatic rice dishes and flavorful curries. If you're in the mood for some Middle Eastern flavors, Dallah Restaurant is the perfect spot, serving up delicious Arabic dishes that will leave you wanting more. Rimba by Loft is a trendy restaurant that offers a modern twist on local favorites, with a menu that showcases innovative dishes made with fresh, locally sourced ingredients. Craving some Indian cuisine? Restoran Alif Curry House is the place to go, serving up a wide range of flavorful curries and aromatic biryanis. Akob Patin House is a local favorite, known for their specialty dish - patin fish cooked in a variety of delectable styles. And if you're in the mood for some sweet treats, Golden Appam Corner is the place to be, offering a wide array of authentic Malaysian snacks and desserts. With such a diverse range of dining options just steps away from the hotel, you'll never run out of delicious choices to satisfy your cravings.

    Shop 'til you drop at Kuantan's vibrant shopping landmarks

    Located in the heart of Kuantan, The Riverbank Hotel & Spa offers easy access to a plethora of shopping landmarks that will satisfy even the most avid shopaholics. Just a stone's throw away, you'll find Cowboy, a vibrant shopping complex that boasts a wide range of trendy fashion boutiques and unique souvenir shops. For a more comprehensive shopping experience, Kuantan City Mall, Mahkota Square, East Coast Mall, and Berjaya Megamall are all within close proximity, offering an array of retail outlets, entertainment options, and delectable dining choices. If you're in the mood for some local shopping, Gio Mall and Kuantan Parade are the perfect spots to explore, with local vendors selling traditional handicrafts, textiles, and mouthwatering street food. Don't miss out on the shopping extravaganza that awaits you just steps away from The Riverbank Hotel & Spa!

    Affordable Luxury at The Riverbank Hotel & Spa

    Experience the perfect blend of luxury and affordability at The Riverbank Hotel & Spa in Kuantan, Malaysia. With an average room price of just $29, this hotel offers exceptional value for money compared to the average price of $49 for a hotel room in the city. At The Riverbank Hotel & Spa, you don't have to compromise on quality or comfort to stay within your budget. Nestled along the scenic riverbank, this hotel boasts modern and stylish rooms that are designed to provide a relaxing and rejuvenating experience. Each room is thoughtfully furnished with contemporary amenities, ensuring a comfortable stay for every guest. Whether you're visiting Kuantan for business or leisure, The Riverbank Hotel & Spa offers a range of facilities and services to cater to your needs. Indulge in a pampering spa treatment, take a refreshing dip in the pool, or savor delectable dishes at the on-site restaurant. With its prime location and affordable pricing, The Riverbank Hotel & Spa is the perfect choice for discerning travelers seeking both value and luxury in Kuantan.

    Excellent Location and Friendly Staff

    The Riverbank Hotel & Spa in Kuantan, Malaysia has received numerous positive reviews from satisfied customers. Guests have praised the hotel's excellent location, which offers easy access to various attractions in the area. The hotel is also conveniently located near restaurants, shops, and public transportation. Additionally, the hotel's staff has been commended for their friendly and helpful nature. Guests have mentioned that the staff is polite, kind, and always willing to assist with any queries or requests. Their warm and welcoming demeanor creates a pleasant and comfortable atmosphere for guests throughout their stay.

    A Delightful Stay at The Riverbank Hotel & Spa

    Discover a truly delightful stay at The Riverbank Hotel & Spa in Kuantan, Malaysia. With its excellent customer ratings, this hotel promises a memorable experience for all guests. Boasting an impressive overall rating of 7.7, it is clear that visitors are consistently impressed by the high quality of service and amenities provided. One of the standout features of The Riverbank Hotel & Spa is its exceptional value for money, earning a commendable rating of 7.8. Guests appreciate the affordable rates without compromising on the quality of their stay. From comfortable rooms to top-notch facilities, this hotel offers excellent value that exceeds expectations. Another aspect that sets The Riverbank Hotel & Spa apart is its prime location, scoring an impressive 8.1. Situated in the heart of Kuantan, guests have easy access to the city's vibrant attractions and landmarks. Whether you are a leisure traveler or in town for business, you will find the hotel's central location to be incredibly convenient.

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    Amenities and facilities

    Good
    Facilities

    7

    Most talked about facilities

    Housekeeping

    23 mentions

    Car Park

    22 mentions

    Internet

    4 mentions

    Beach

    1 mention

    Languages spoken
    • English
    • Chinese [Mandarin]
    • Indonesian
    • Malay
    Accessibility
    • Wheelchair accessible
    Internet access
    • Free Wi-Fi in all rooms!
    • Internet
    • Wi-Fi in public areas
    Things to do, ways to relax
    • Massage
    • Spa
    • Spa/sauna
    Cleanliness and safety
    • Body thermometer
    • Cashless payment service
    • Covid-19 testing service
    • Daily disinfection in all rooms
    • Daily disinfection in common areas
    • Doctor/nurse on call
    • Face coverings on staff
    • First aid kit
    • Hand sanitizer
    • Hot water linen and laundry washing
    • Hygiene certification
    • Physical distancing of at least 1 meter
    • Rooms sanitized between stays
    • Staff trained in safety protocol
    • Temperature check for guests and staff
    Dining, drinking, and snacking
    • Bottle of water
    Services and conveniences
    • Contactless check-in/out
    • Convenience store
    • Daily housekeeping
    • Elevator
    • Facilities for disabled guests
    • Invoice provided
    • Luggage storage
    • Shops
    • Smoke-free property
    • Smoking area
    For the kids
    • Family room
    Access
    • CCTV in common areas
    • Check-in [24-hour]
    • Fire extinguisher
    • Front desk [24-hour]
    • Pets allowed
    • Security [24-hour]
    • Smoke alarms
    Getting around
    • Bicycle parking
    • Car park [charges apply]
    • Car park [nearby]

    Location

    51&53, Jalan Besar, Kuantan City, Kuantan, Malaysia, 25000
    Excellent
    Location

    8.1

    Airports
    • Sultan Haji Ahmad Shah Airport (KUA)
      12.6 km 19 min drive
    • Kerteh Airport (KTE)
      82.9 km
    Public transportation
    • Terminal Sentral Kuantan Bus Station
      5.6 km
    Hospital or clinic
    • Hospital Tengku Ampuan Afzan Kuantan
      540 m
    Shopping
    • East Coast Mall
      1.8 km
    Convenience store
    • On-site
    Cash withdrawal
    • ATM
      190 m

    What's nearby

    Popular landmarks
    • Masjid Sultan Ahmad Shah
      110 m
    • Taman Esplanade
      990 m
    • Berjaya Megamall
      1.3 km
    • East Coast Mall
      1.8 km
    • Bukit Pelindung Recreational Forest
      3.8 km
    • Teluk Cempedak Beach
      5.2 km
    • Sungai Pandan Waterfall
      20.1 km
    • Bukit Gambang Waterpark Resort
      32.1 km
    Nearby landmarks
    • Masjid Sultan Ahmad Shah
      110 m
    • Laman Teruntum
      190 m
    • Perbadanan Kemajuan Negeri Pahang
      240 m
    • Universiti Islam Antarabangsa Cawangan Kuantan
      240 m
    • Kumpulan Wang Simpanan Pekerja Kuantan
      340 m
    • Kuantan Parade
      350 m
    • Padang MPK 1
      420 m
    • Mahkota Square
      420 m
    • Heroes Museum
      440 m
    • Pahang Art Museum
      460 m
    Distances shown are straight-line distances on the map. Actual travel distances may vary.

    Property policies

    Children and extra beds

    Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

    All children are welcome.

    Infant 0-2 year(s)
    Stay for free if using existing bedding.
    Baby cot/crib available upon request
    Children 3-12 year(s)
    Stay for free if using existing bedding.
    If you need an extra bed, it will incur an additional charge.
    Guests 13 years and older are considered as adults
    Must use an extra bed which will incur an additional charge.
    Others
    • A refundable security deposit of RM50/room is to be collected upon arrival. Only cash is accepted.
    • When booking more than 5 rooms, different policies and additional supplements may apply.

    Some helpful facts

    Check-in/Check-out
    • Check-in from14:00
    • Check-out until12:00
    The property
    • Non-smoking rooms/floorsyes
    • Number of floors3
    • Number of rooms 49

    Property announcements

    Guests are required to pay Cukai Kelestarian (Sustainability Tax) of MYR 3.00 per room per night, as required by the Pahang State Government. This amount is not included in the room rate and will be paid directly to the hotel.

    Reviews of The Riverbank Hotel & Spa from real guests

    Provided by verified guests of

    Agoda logo
    7.6
    Location8.1
    Service8.1
    Value for money7.8
    Cleanliness7.5
    Facilities7.0
    High score for Kuantan
    Rating
    9+ Exceptional (155)
    8-9 Excellent (91)
    7-8 Very Good (107)
    6-7 Good (58)
    <6 Below Expectation (171)
    Guest Type
    Room Type
    Language

    Show reviews that mention 

    Showing 582 verified guest comments
    12345
    10.0
    Exceptional
    Nabila from Malaysia
    Group
    Standard Queen
    Stayed 1 night in March 2021

    RECOMMENDED PLACE HOTEL”

    Staff is so polite, kind and helpful. Around the hotel is Bandaraya Kuantan have a great time to see Menara Kuantan, have a lot of heaven place to eat like shellout famous in Kuantan TCSO, KFC in front hotel, 7e, Sungai Kuantan, Taman Teruntum, MCD, cafe, hospital, Masjid Negeri around hotel, carboat Taman Kerang, near to Teluk Chempedak also. I like this reverview room hotel for couple. Will repeat our short vacay to stay here.Reserved parking! Yeay Im so happy with my husband. Thank you very much staff Riverbank Hotel & Spa! You make me feel so important.

    Reviewed March 16, 2021

    Hi, Thank you for the positive comment and look forward to welcoming you again Thank you for staying here. Best Regards The Riverbank Hotel

    Responded June 12, 2023
    The Riverbank Hotel & Spa
    10.0
    Exceptional
    KHAIRUL from Malaysia
    Family with young children
    Family Suite L
    Stayed 1 night in December 2022

    Good location! ”

    Really recommended for those looking for a room with the closest location to the tower and attractions in Kuantan city. Accommodation facilities are also very good. Will come again soon.. 😊👍

    Reviewed December 30, 2022

    Dear En Khairul, Thank you for the positive comment and look forward to welcoming you again Best Regards The Riverbank Hotel

    Responded February 12, 2023
    The Riverbank Hotel & Spa
    9.6
    Exceptional
    NOR from Malaysia
    Family with young children
    Standard Queen
    Stayed 2 nights in March 2023

    A new place”

    This is my first time here and I'm here 'cos a colleague recommended it. Price wise, it's good, I had a double bed and there's coffee and water. There's a hairdryer, water heater and TV. There ironing facility is along the corridor but you can request for an iron at the counter. The room is small but enough to walk around. Since I only come back to sleep, it's good. Location is the key here. There's a 7-E and lots of cafes. Kuantan River is so near. Staff? very helpful with directions and questions. Will come back.

    Reviewed March 14, 2023

    Hi, Thank you for the positive comment and look forward to welcoming you again We will improve more in future. Thankyou for staying here. Best Regards The Riverbank Hotel

    Responded March 21, 2023
    The Riverbank Hotel & Spa
    6.0
    Ili from Malaysia
    Solo traveler
    Standard Queen
    Stayed 2 nights in March 2023

    Below expectation.”

    1. Check-in and check-out were smooth and I even arrived late for my first night (close to midnight). 2. Bathroom needs some scrubbing. But I like that the hairdryer and basic shower needs are provided (towel, shower cap, shower gel). 3. Room is too small, need to pray in front of the door where I also arranged my shoes and luggage. 4. Linen was okay, comfortable and fairly clean but no detergent smell. 5. Room floor also needs a bit more sweeping and wiping. 6. I suggest to replace the room curtain too. So that it can cover the small window in the room. 7. The steel white drawer (or the bedside table if you want to call it that way) is rusty - please repaint/spray/replace. These little things can be a total eyesore for a tired guest like me. 8. Wall is not soundproof. I could literally hear every word spoken by a group of guests in the next room. This is my greatest turn off. 9. Of course this is a budget hotel but few things can be improved to make your customers return and stay here again and again.

    Reviewed March 24, 2023

    Sorry for any inconvenient that you experience. Thank you for your feedback, we will improve more. Hope to see you again. Best regards, The Riverbank Hotel

    Responded June 12, 2023
    The Riverbank Hotel & Spa
    8.4
    Excellent
    Anisah from Malaysia
    Family with young children
    Superior King Room
    Stayed 2 nights in August 2023

    STRATEGIK”

    Tempat strategik. Tengah bandar. Nak ke mana jalan sahaja. Lobby wangi. Bilik saya dapat bau hapak macam dah lama tak guna. Berhabuk . Pijak lantai berdebu. Ada binatang ketetip tu dekat cadar . Minta HK cuci..tpi katanya esok bru ada org cuci. Minta penyapu, dia ckp kna cuci sndiri sbb dia jaga recept. Xleh tinggal kaunter katanya. Jadi kmi cuci sndiri bilik..hehe . Penyelesaian utk bilik bau hapak tu husb. Beli pewangi bilik 😂. Mybe nasib saya x berapa luck kot dpt bilik tu .apa pun okay saja bg yg tak berapa cerewet.

    Reviewed December 01, 2023
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