Experience Comfort and Convenience at West Downs The Heritage Resort in Ooty
West Downs The Heritage Resort in Ooty offers a range of facilities to ensure a comfortable and convenient stay. Enjoy 24-hour room service, a coffee shop, laundry service, and restaurant on-site. Safety deposit boxes, airport transfer, tours, valet parking, and concierge services are available to guests. Stay connected with Wi-Fi in public areas and Free Wi-Fi in all rooms. Other amenities include a car park, designated smoking area, dry cleaning, express check-in/check-out, car hire, luggage storage, daily housekeeping, fireplace, taxi service, and ticket service. The hotel also offers a halal restaurant, breakfast buffet, and continental breakfast. Guests can take advantage of the car park onsite, self-parking, and car park free of charge.
Luxurious Accommodations at West Downs The Heritage Resort
West Downs The Heritage Resort offers a range of luxurious accommodations to suit every traveler's needs. Choose from the Standard Room, which spans 29 square meters and features 1 King Bed, or the Superior Room, which is slightly larger at 31 square meters and also comes with 1 King Bed. For the ultimate indulgence, opt for the Victorian Suite 1 King Bed, which boasts a spacious 75 square meters and a Super King Bed for a truly restful night's sleep.
Exceptional Service and Immaculate Property
West Downs The Heritage Resort in Ooty, India has received exceptional customer reviews for its outstanding service and immaculate property. Guests have praised the friendly and helpful staff who went above and beyond to ensure a great stay, including allowing for early check-ins. The resort's location is also highly regarded, and guests have noted the nice ambience and clean, well-maintained rooms. The restaurant staff is also praised for their excellent service and delicious food. Families with children will love the kids play area and indoor play area, which received high recommendations from guests. Overall, West Downs The Heritage Resort is a great choice for those looking for exceptional service and a well-maintained property in Ooty.
Experience Exceptional Hospitality at West Downs The Heritage Resort
West Downs The Heritage Resort in Ooty, India is a hotel that truly values its guests. With an overall rating of 7.7, guests have praised the staff's exceptional performance with a rating of 8.2. The hotel's location has also been highly rated at 8.0, making it a convenient choice for those looking to explore the area. Guests have commented on the resort's cleanliness, with a rating of 8.1, ensuring that guests can relax in a hygienic environment. Although the facilities have been rated at 7.0, guests have still enjoyed their stay, appreciating the value for money with a rating of 7.3. Overall, West Downs The Heritage Resort offers a memorable experience with its exceptional hospitality and prime location.
Beautiful stay”
Had an amazing experience. The hotel staff was good. And well maintained property
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Great stay”
We really enjoyed our 2 day stay at Westdowns. Very comfortable and spacious room, extremely clean washroom. The staff is extraordinarily great with you, very friendly and welcoming. We got anything we needed from them very easily without any time delay which happens with most places. Breakfast was really good with many options, but dinner could’ve been a bit more better from what i have experienced. Great ambience, very clean and maintained well. Overall highly recommend this resort and will choose Westdowns only if we visit ooty again. Keep up the great service.
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First time in Ooty. Nice experience.”
Location is great. Rooms are spacious and clean. Only negative is you wont get 24hrs hot water from tap. There are fixed timing, but if you need on the other times, you have to ask for it explicitly and you will get it in a bucket. Staff are great, they are less in number but you wont feel the difference. Food is delicious, its on expensive side but worth it.
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Excellent and a memorable one.”
The stay was amazing , we enjoyed a lot. All the staff were very courteous.
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Great Stay”
Was scared after seeing some negative reviews. But had a great experience with very responsive, respectful staff. Completely satisfied with my stay. Keep up the good work West Down Resorts.
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Good & some improvement to be upgrade”
The stay was good the rooms are neat & clean but the toilet should be upgraded as it not suits with the room & the staircase is also not maintained properly.At the restaurant during breakfast the staff are so kind & polite breakfast is also good overall experience good but if some renovations made means it will be be more good
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Very good”
Wifi not upto the mark Important TV channels are unsusbcribed Rest everything is fine including food & hospitality
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Excellent”
Good place and excellent food
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Good”
Rooms are good, but not bathrooms
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Old Property and Bad / Rude Staff”
Hi property is old and staff is very rude and careless
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NO CONTINUOUS HOT WATER SUPPLY IN THE BATHROOMS”
Check in was made late .Had to wait for about 40 minutes although informed over phone about 2 hours back regarding the check in.One major drawback is there is no hot water supply round the clock.Only for few hours in the morning and evening it is provided ,post 10 00pm there is no hot water supply,Today in this era a geyser is a very small thing and specially in a cold hill station if you don’t get the hot water supply in the bathroom is quite disappointing and annoying.Rest the breakfast buffet spreads were good . Thank you.Hope this hot water issue be resolved soon for a good review
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Decent Stay - Not great value for money”
Spacious room Clean and neat Very expensive food. as expensive as ITC/Marriot. Not worth it. No water heater in room. No room warmer. Available at cost 750 or so. Limited breakfast spread.
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Food was not tasty No hot water supply in the night ”
Food was not tasty No hot water supply in the night
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Pathetic Stay !”
It was bad experience. Biggest mistake we did to book this resort. Hot water was not available all the time. If you need to take shower call the reception and ask them to on the boiler every single time and that takes around 15 mins to get the hot water.Restaurant doesn’t have a proper menu. Very limited food dishes. Their bar is not operational. There is no proper communication among the staff. They will add food bills in your account without verifying.If you ask anything you will not get any revert or call back. You will have to follow up several times. After paying hefty amount you get pathetic services and unnecessary trouble. Better to go with some renowned Property.
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Bad choice”
No fans and No Air conditioner Hot water is not available When hot water comes mixing of hot and cold water does not work Pathetic house keeping, no one lifts the call Toileteries not refilled. One soap and small shampoo bottle for three people for 3 nights stay !!! Repeated calls for cable TV for local channels not responded Campfire is only in facility’s list, not even one day campfire lit !! Buffet breakfast is not upto the mark Dinner few items were good Definitely not worth for money.
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Instead of west It’s Waste”
This is my full money waste experience till date I travelled in Ooty. The only thing this place is meant to loot ur money by so many ways. Don’t fall for self acclaimed reviews. Other than the rooms nothing and I mean nothing worth ur money. Staffs don’t know general etiquette’s and just like that they will behave nonsense.
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Worst Resort..Very Bad Experience ”
This is not a 4 star property which they market on web and travel portals. They don't even have facility of Hot Water. Very bad infrastructure, looks like this hotel(it's not a resort) was never renovated. The management staff sucks.No one responds to phone calls. This is not egen a 1 star property,don't waste your hard earned money on this B Grade property. This Property is not even worth free of cost. You will regret booking this third class hotel.
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Very poor service and very high price ”
Not satisfied this resort and not advice
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Worst hotel”
This is not a 4 star hotel no facilities are there it is over hyped. Please do not burn your money.
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V enjoyed our trip this time bcz of vinnca resort it was over all 💯% very polite staff clean room”
Only Laundry was in available which made us somewhat tense but apart from that The food was so tasty that v never felt to go out for our lunch n dinner n thanks to that lady in restaurant she was so polite n helpful ,I would suggest every one to visit vinnca resort whenever they plan for Ooty
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